» » » Westlake Independent Honda/Acura Service, Inc

Westlake Independent Honda/Acura Service, Inc

31290 La Baya Dr # 1, Westlake Village, CA 91362 Map & directions

Call Now: (818) 287-6669

See more real customer reviews

About Westlake Independent Honda/Acura Service, Inc

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
98
Technical Ability (?)
100
Tools & Equipment (?)
98
Customer Service (?)
98
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Westlake Independent Honda-Acura is a highly qualified Honda-Acura repair facility. They have demonstrated an ability to make professional repairs to your late model vehicles. Our team found this ASE Certified Blue Seal shop to be well equipped in all areas. this certified shop is highly rated and reviewed by their community. Westlake Independent is a 2012 Talk of the Town winner. Their entire staff is ASE Certified and they all attend on going training to keep up with the latest technology. To make your life easier they offer a shuttle service, early bird drop off, and wireless internet on site. When looking for shops for your network we look for shops that have demonstrated a commitment to on going training, ASE Certification, and customer service. Westlake Independent exceeded our expectations in all areas.

Message from the Shop

Welcome to Westlake Independent – your independent one-stop shop exclusively for all your Honda and Acura needs.

Whether you’re looking for reliable maintenance and repairs, an expert body shop or new or pre-owned vehicles, you’ve come to the right place.

Since 1988, Honda and Acura owners from the Conejo Valley to Malibu and beyond have trusted in Westlake Independent’s knowledgeable service and Uncompromising Quality!

Auto Makes We Service

Acura Honda

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Collision Repair & Paint
Diagnosis Hybrid/Electric Muffler & Exhaust Oil Change & Lube
Scheduled Maintenance Service & Repair Smog/Emissions Testing Timing Belts
Tire Sales/Repair Transmission Repair Windshield/Glass

Amenities

Car Pickup/Dropoff Car Wash Coffee Early Bird Dropoff
Free Inspection Heated Waiting Room Open Saturday Parts/Accessories
Rental Car Se Habla Espanol Service Guarantee Shopping Nearby
Shuttle

Customer Reviews 26 verified reviews (27 total)

Sort by: Date | Helpful
Westlake Independent Honda/Acura Service, Inc
Verified Customer
December 31, 2013

Always received excellent service.

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
December 31, 2013

Because there is alway room for improvement.

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
December 30, 2013

I was one of Westlake's first customers in 1988, when it was a 1 man operation. The problem he solved for me at no cost showed me Mr. Nation is a top flight mechanic. I have referred numerous friends to Westlake, with no complaints from any of them. This is one of the finest businesses I have ever used. He has serviced 6 Hondas for me over the years.

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
December 30, 2013

From the time you walk into their office to the time you leave you are always treated like a valued customer that they want to take care of and care about. Their customer service is unsurpassed and everyone that works there is courteous and wants you to have your car cared for so you want to come back again and again. I laways do!!

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
December 27, 2013

I have been with them since they opened, and I do not trust anyone more than Bruce or Craig.

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
December 20, 2013

They have excellent service, are trustworthy and competent, and very customer friendly and helpful. Wish all businesses were run like they are.

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
December 19, 2013

Great service, fair pricing and friendly staff.

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
December 19, 2013

Service was competent and personnel were terrific.

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
December 16, 2013

I trust this shop. They do good work and have great customer service. I've slowly replaced all my vehicles with Honda vehicles because I now have a mechanic I trust.

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
December 11, 2013

Great service.

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
December 10, 2013

Westlake Independent has been working on three of our cars for years and has always provided excellent service and kept our old cars running well. This time they helped to an extreme. My son was on a long road trip and the car started acting up. The talked to him and me a couple times until he made it back home. Craig was able to diagnose the problem to be sure that the car was safe to drive. Once home, they fixed the problem. Craig calmed me down so I was able to relax the last 2 hours of my son's drive!

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
December 10, 2013

Excellent service & quality.

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
December 06, 2013

I have always been very pleased with the professional and friendly service of the staff and most importantly the top quality work done on my vehicle.

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
December 04, 2013

They are the best! Honest reliable and great service.

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
December 04, 2013

Complete trust in the Staff at Westlake Independent Honda - since 2003 when I frist brought in my car - everything have been done 100% correctly.

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
November 27, 2013

We absolutely love Westlake Honda and have been customers for 20 years! Quality of service can't be beat!!

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
November 26, 2013

They did a good job on replacement of tires and wheel alignment, it was cheaper than at dealership and they also fixed for free some minor cosmetic issues as well.

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
November 25, 2013

Years of great service by a business I trust.

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
November 21, 2013

Have been my choice of for their honesty, integrity, quality of work, and customer service.

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
November 14, 2013

Westlake Independent provides excellent service at a reasonable price with honest and courteous personnel.

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
November 06, 2013

100% satisfied.

Flag This
Westlake Independent Honda/Acura Service, Inc
Verified Customer
November 04, 2013

Great Service for 20 years.

Flag This
Westlake Independent Honda/Acura Service, Inc
January 30, 2010

Where can I start! I love this shop, and I never thought I'd say this about an auto repair place. About five years ago a neighbor referred me to them. I waited and waited and finally gave them a try two years ago. Since then, I have been totally satisfied with this shop. Why? I've obviously been elsewhere, from dealerships to other independents. Nowhere else have I found such all-around professionalism. They make me and my wife feel welcome and cared for. Their prices have been very reasonable for the work done. They shuttle us to home or nearby to work if needed, too. I've had regular maintenance done there, as well as more involved repairs on rare occasions that our Hondas and Acrua have needed more, always with complete satisfaction. It's the people PLUS the competency that keeps me and my family going back there. I'm finished trying other shops and happily recommend Westlake Independent Honda and Acura Service to all. In fact, we've even bought three cars from them. I have also recommended them to others, which is always risky. Now, at least three of our friends take their Hondas and Acuras there for service without a single grips. More important, they have praised the shop, too, so I know this is a terrific find. I also found that their technicians have been around for quite a long time at the same shop, and this tells me more about them doing a great job, keeping employees happy for more than 10 years in many cases. Give them a try and they will become your trusted repair shop for Hondas and Acuras, too. I am glad I found a shop I can completely trust with our auto repairs. I wish I had listened sooner to the great advice given me that suggested them in the first place.

Flag This

4 verified customers did not leave comments but provided these ratings:

(3) by 3 verified reviewers
(1) by 1 verified reviewer
Get Directions to Westlake Independent Honda/Acura Service, Inc
Get Directions
RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:00am to 5:30pm
Call Now:

(818) 287-6669

Auto Repair Experience

  1. Bruce Nation - Owner, Owner
  2. Established 1988
  3. 6 Auto Repair Mechanics on Staff
  4. 6 ASE Certified Auto Technicians
  5. 106 Years of Car Repair Experience