The mechanics at Monona Tire were extremely friendly and easy to talk to. However, the price they quoted me for a brake pad and rotor replacement ($540) was extremely high. I declined the service and asked a handy friend to do the same...he did so, and stated that the rotors still had half their life left. For a car that is already five years old, knowing that they still have five years left is pretty significant! So, bottom line - very nice people but expensive!