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West Town Monona Tire

453 S. Gammon Road, Madison, WI 53719 Map & directions

Call Now: (608) 807-4879

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About West Town Monona Tire

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
98
Technical Ability (?)
93
Tools & Equipment (?)
96
Customer Service (?)
100
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

West Town Monona Tire has been serving the community of Madison since 1992. We found their manager Ted Manning sets a great example for his employees. Ted has been working in this shop for over 18 years, he is ASE Master Certified, understands all the different aspects of the automobile repair industry and receives continual training to stay up to date on all the latest automotive technologies. He has a team of 3 great technicians with 39 years of combined experience, up to date training, and all of whom also have their ASE Master Certifications. These technicians have access to some of the industries best automotive tools and use them to perform professional repairs on your vehicle. They back most repairs with a 24 month/24,000 mile warranty. Their amenities include a local shuttle service , loaner car, wireless internet access, early bird/after hours drop off, and convenient Saturday and Sunday business hours.

Message from the Shop

Exceeding expectations with honesty and integrity has made us a recognized leader in the auto repair industry.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Saab
Saturn Scion Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Car Delivery Car Pickup/Dropoff Car Wash Child Friendly
Coffee Early Bird Dropoff Extended/Evening Hours Financing
Gas/Diesel Heated Waiting Room Loaner Car Open Saturday
Open Weekends Parts/Accessories Service Guarantee Shopping Nearby
Shuttle Warranty Accepted Wireless Internet

Customer Reviews 18 verified reviews (21 total)

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West Town Monona Tire
Verified Customer
August 23, 2013

They are friendly, knowledgeable, and helpful.

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West Town Monona Tire
Verified Customer
August 23, 2013

Great service.

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West Town Monona Tire
Verified Customer
August 23, 2013

We have been taking our vehicles to West Town Monona Tire for many years. Our two family cars (a van and a sedan) have BOTH surpassed 280,000 miles and West Town Monona Tire has been the primary mechanic.l

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West Town Monona Tire
Verified Customer
July 25, 2013

I was very happy with the fast service. I've only been there once so I can't give it a full 10.

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West Town Monona Tire
Verified Customer
July 25, 2013

Convenient location, quality work, and friendly staff.

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West Town Monona Tire
Verified Customer
July 25, 2013

They do a very good job. I never have to go back. It's always done right. I don't have time to go back for a second look at the problem. I go there, they diagnose the problem, and they take care of it. They call me and they take care of it.

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West Town Monona Tire
Verified Customer
July 24, 2013

I just thought they did a good job. I went and talked to the guys over there and they gave me the information I wanted and I was satisfied with what he gave me. They were very helpful. I wanted rims. He wanted tires and they were very helpful.

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West Town Monona Tire
Verified Customer
July 24, 2013

They are unbelievable with what they do, They're the best. They're not the cheapest but they are the best.

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West Town Monona Tire
Verified Customer
July 23, 2013

They've always done a good job, and they're friendly. They've always fixed whatever the problem was. They complete the job and are thorough. It does not require a revisit.

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West Town Monona Tire
Verified Customer
July 22, 2013

They do good work. They are accommodating and if things don't go right they call and schedule a better time to pick it up. They remember my name and I go there enough that I remember their names as well.

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West Town Monona Tire
Verified Customer
July 22, 2013

They were very helpful. I didn't feel like they were jerking me around.

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West Town Monona Tire
Verified Customer
July 21, 2013

Well this is the third time I've gotten a screw in my tire and the third time I've taken it to them. Since I bought the four tires from them, they fixed them for free. I really trust them. They could have told me I needed a new tire but they didn't so that's why I would recommend them to anyone.

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West Town Monona Tire
Verified Customer
July 20, 2013

I use Monona Tire all the time and I trust those guys to do good work.

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West Town Monona Tire
Verified Customer
July 20, 2013

They did a good job for me. They were quick and excellent and got the job done.

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West Town Monona Tire
Verified Customer
July 19, 2013

They fixed the problem the first time and the repairs seem to be well done. I think their prices are reasonable and I like the people there.

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West Town Monona Tire
Verified Customer
July 18, 2013

They were very thorough. I had multiple things that had to be done on my car, and they helped me select what were the most important things that needed to be done, and they did a great job. They helped me work in my budget what needed to be done for it to drive safe again.

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West Town Monona Tire
Verified Customer
July 18, 2013

They just did a good job. I waited there for them and they were able to get it done a little quicker.

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West Town Monona Tire
Verified Customer
July 17, 2013

I've been going there for over eight years and they have always been great. I go there all the time.

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West Town Monona Tire
March 04, 2014

Person quoting me did not have a qualified understanding of the mechanics required to determine the proper repair procedure.

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West Town Monona Tire
May 12, 2013

The mechanics at Monona Tire were extremely friendly and easy to talk to. However, the price they quoted me for a brake pad and rotor replacement ($540) was extremely high. I declined the service and asked a handy friend to do the same...he did so, and stated that the rotors still had half their life left. For a car that is already five years old, knowing that they still have five years left is pretty significant! So, bottom line - very nice people but expensive!

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West Town Monona Tire
April 19, 2010

We've taken our family cars to Monona West Town Tire for a number of years. They're extremely dependable and have great customer service.

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Hours of Operation
Mon - Fri:7:30am to 8:00pm
Sat:7:30am to 5:00pm
Sun:9:00am to 5:00pm
Call Now:

(608) 807-4879

Auto Repair Experience

  1. Gary and Joann Pivotto, Owners
  2. Established 1992
  3. 3 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 39 Years of Car Repair Experience