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West Richland Auto Repair

3683 W Van Giesen St, West Richland, WA 99353 Map & directions

Call Now: (509) 563-7209

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About West Richland Auto Repair

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
97
Technical Ability (?)
87
Tools & Equipment (?)
99
Customer Service (?)
93
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

West Richland Auto Repair was established in 2007 by Jaime Hutchinson. This RepairPal Certified shop is a smaller shop that focuses on personalized service and quality auto repair. Jaime is an ASE Certified Master technician and operator of this location. Jaime's personalized service really shows in our survey of his most recent customers, we received comments describing their experience as efficient, reasonable, honest, and professional. He really takes the time to make sure that he and his crew stay up to date on the latest technologies by attending ongoing training and equipping the shop with some of the best automotive tools and computer diagnostic equipment in order to make professional repairs to your modern vehicle. The work performed here is backed by a 12-month / 12,000-mile warranty for your peace of mind. Local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Message from the Shop

Just west of the Yakima River in Downtown West Richland.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Oil Change & Lube Scheduled Maintenance Service & Repair Timing Belts
Transmission Repair

Amenities

AAA Member Discount Child Friendly Early Bird Dropoff Free Inspection
Gas/Diesel Heated Waiting Room Parts/Accessories Senior Discount
Service Guarantee Shuttle Towing Warranty Accepted
Wireless Internet

Customer Reviews 25 verified reviews

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West Richland Auto Repair
Verified Customer
March 10, 2014

They are reliable mechanics and have fair prices, they gave me an estimate and actually charged me less than they estimated.

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West Richland Auto Repair
Verified Customer
March 10, 2014

He was prompt, quick, and efficient, no high overhead. It's not the first time I've been there and it won't be the last. They are clean, efficient and amazing.

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West Richland Auto Repair
Verified Customer
March 07, 2014

They have always done a good job every time and his prices are comparable.

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West Richland Auto Repair
Verified Customer
March 05, 2014

What I asked for they did, and did for a price that was acceptable to me and very fair. I can get in and when they tell me when it is it is done. The accountability is good. The price they tell me is the price I pay and there is no surprises.

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West Richland Auto Repair
Verified Customer
March 04, 2014

They are honest and reliable.

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West Richland Auto Repair
Verified Customer
March 04, 2014

They are honest and the prices were reasonable.

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West Richland Auto Repair
Verified Customer
March 03, 2014

He does good work and the prices are decent.

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West Richland Auto Repair
Verified Customer
February 28, 2014

They were highly recommended to me. He was straight forward and had reasonable prices.

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West Richland Auto Repair
Verified Customer
February 28, 2014

I have been going there for a number of years they are super professional, the prices are reasonable and they are honest.

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West Richland Auto Repair
Verified Customer
February 24, 2014

The service is great, and the prices beat everyone else.

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West Richland Auto Repair
Verified Customer
February 21, 2014

I've had good service and they have reasonable prices.

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West Richland Auto Repair
Verified Customer
February 21, 2014

Good value and reasonable price. Quick to complete work.

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West Richland Auto Repair
Verified Customer
February 18, 2014

They were very professional and their prices were very good, they have done very good work for me.

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West Richland Auto Repair
Verified Customer
February 14, 2014

He has a great product for a good price and he is fast.

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West Richland Auto Repair
Verified Customer
February 14, 2014

He is honest, you do not find honest mechanics. He took credit for a mistake made on my van and did it free of charge and he took care of it.

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West Richland Auto Repair
Verified Customer
February 13, 2014

When I got my car back it would just stop and shut off. It did not do that before I went in. I took it back and they could not find the problem.

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West Richland Auto Repair
Verified Customer
February 10, 2014

They are knowledgeable and told me everything I needed to know.

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West Richland Auto Repair
Verified Customer
February 07, 2014

They do an excellent job; they're honest and reasonable.

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West Richland Auto Repair
Verified Customer
February 07, 2014

They take good care of me, their prices are spot on. I have been pleased every time I've taken anything there.

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West Richland Auto Repair
Verified Customer
January 31, 2014

They do what they say they are going to do and they don't over charge.

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West Richland Auto Repair
Verified Customer
January 30, 2014

I got quick fast service. He explained what needed to be done. The whole experience was great.

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West Richland Auto Repair
Verified Customer
January 24, 2014

They did what they said they would do.

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West Richland Auto Repair
Verified Customer
January 24, 2014

He treated us very fair. He has a reasonable price. He is honest.

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West Richland Auto Repair
Verified Customer
January 24, 2014

The owner is very helpful he takes the time to explain the work, and they have great prices and value for the work done.

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1 verified customer did not leave comments but provided this rating:

(1) by 1 verified reviewer
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(509) 563-7209

Auto Repair Experience

  1. Jamie Hutchinson, Owner
  2. Established 2007
  3. 2 Auto Repair Mechanics on Staff
  4. 1 ASE Master Auto Technician
  5. 38 Years of Car Repair Experience