They were great. I really like them. Very friendly and accommodating.
They get the work done that's needed, recommend the work that's needed, and get it done the first time. They definitely get it right.
The main person who did most of the work at the counter, when I said I didn't know what something was, he explained very careful and clearly and I've actually never had anyone explain something in a way that was not condescending but very respectful and understandable.
They are very personable and they fully inform you of repairs needed. Very forthright and trustworthy.
I think they do a great job but I had to negotiate the price and the minimum that had to be done for the inspection. It was only after they knew I had a lower quote from somewhere else that they were willing to negotiate the price but their work is good.
They have been very accommodating with emergency situations. I had my battery go dead and AAA started it. I took it there and they were able to work on it the same day. If I had taken them up on the offer, they were willing to park my car off site for a few days. I was referred to them because I was complaining to someone about having to go to the dealership. They have a very good reputation locally.
It seemed like it took longer than it needed to, and it was pricier than it should have been.
They are very personable. They do the job they need to do. They don't mess around.
It is a well respected shop in the neighborhood. They do a good job and people go back.