Washington and Lee Service

This shop is not RepairPal Certified. Learn more
2080 Lee Rd
Cleveland, OH 44118
(216) 371-2850

This shop is not yet RepairPal Certified - Learn More

When taking your car to this shop, we recommend you take the time to:

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Details

Specialties

  • Service & Repair

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

Customer Reviews

June 12, 2014

I brought my car in for them to repair/replace the visor on the driver's side and the glovebox. It took them a while for them to get to my car, maybe 3 or 4 hours or so after I brought it in the morning; however it was a Saturday. I also told them to do a safety inspection (which is $35) and they said I need rear brake pads and rotors. Since they had to order parts I brought my car back in Wednesday.

In the meantime, I casually showed my friend how much I was spending on getting my car fixed and he was pretty shocked at how much it was to fix the brake pads/rotors (labor $120) and he said his neighbor can fix it for much cheaper ($40). Also those parts were a bit pricier than usual (their quote is $125 and my friend got all the parts at autozone for about $87). So I just had W&L auto service replace my glove box and visor along with an oil change.

Once I brought my car for my friend's neighbor to replace the brake pads/rotors, they said who ever did repair on my car did not tighten the screws on my tires. About 4/5 screws on one of the rear tires were loose and about 3-4 screws on another tire were lose. They said I was lucky I made it all the way to Parma without any incident. I'm permanently leaving the Cleveland area but if was I was staying here I would go somewhere else b/c I can't trust them with my life.

Otherwise they were pretty nice and they gave me a ride to work that Wed and picked me up.

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