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Ward Service

130 Railroad Ave, Monrovia, CA 91016 Map & directions

Call Now: (626) 709-5802

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About Ward Service

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
99
Technical Ability (?)
100
Tools & Equipment (?)
97
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Ward Service was opened by Stanley Ward in Old Town Pasadena in 1923. They moved into their current location in Monrovia in 2001. Great grandson Jim is now in charge, with three other family members still involved. Ward Service treats all of their customers like family, as indicated by their excellent Net Promoter Score of 80. Their motto has always been, "The best job is the job done right the first time." They have dealer-level diagnostic equipment and well trained, ASE certified technicians to make this happen. They work on all makes and models and are also a certified Smog Test and Repair Station.

Message from the Shop

Ward Service is a 4th generation family owned business that has been taking care of our customers and their cars for over 90yrs.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Tire Sales/Repair
Transmission Repair Windshield/Glass

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Car Wash
Child Friendly Coffee Early Bird Dropoff Gas/Diesel
Heated Waiting Room Parts/Accessories Rental Car Service Guarantee
Shopping Nearby Shuttle Towing Warranty Accepted
Wireless Internet

Customer Reviews 12 verified reviews (17 total)

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Ward Service
Verified Customer
February 20, 2012

They are wonderful people and they are very honest.

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Ward Service
Verified Customer
February 08, 2012

The individual that attended me was very patient and informative.

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Ward Service
Verified Customer
February 06, 2012

They provide great service. It was friendly and fast.

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Ward Service
Verified Customer
February 03, 2012

They are very good to work with and very honest. They are very helpful and cordial.

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Ward Service
Verified Customer
January 30, 2012

They are excellent and I can trust them to do the job. I have been going there for many years.

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Ward Service
Verified Customer
January 30, 2012

I thought it was very good. They were very courteous. They did a very fine job.

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Ward Service
Verified Customer
January 27, 2012

They have been excellent and consistent over many years. We trust them completely.

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Ward Service
Verified Customer
January 26, 2012

I feel that they are very trustworthy and I would recommend them to friends, family, and even strangers.

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Ward Service
Verified Customer
January 25, 2012

I just wish everybody's repair shop was like that. They have integrity. They've got me as a customer for life. That's all I can say.

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Ward Service
Verified Customer
January 20, 2012

I was very satisfied with my repair. I would recommend them to others.

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Ward Service
Verified Customer
January 20, 2012

They are an extremely reputable shop. They are very clean and I trust their work. I have been around mechanics my whole life and I recommend their work.

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Ward Service
Verified Customer
January 19, 2012

They were so nice. Their shop was super organized. I was a little late and they got me right in. They were super courteous. They were super professional. They were great.

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Ward Service
June 03, 2010

We take all our cars to Ward Service because we trust them to do a great job. They do great work, the price is always reasonable, and I always get my car back quickly. I like that they always explain what is or isn't necessary. The extras like the shuttle and car washes make it even better. They are very friendly and I have recommended them to several friends

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Ward Service
June 03, 2010

This shop is like walking into an old time garage, where the owner greets you at the door. They take care of every little detail, even providing door to door service with their shuttle. They are honest, knowledgeable, and they do fantastic work. I highly recommend them.

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Ward Service
April 25, 2013

I have not yet visited this place but spoke with Terry, I told her I had just bought this car and wanted to have them check it, instead of brushing me off, she offered to check my car at reasonable price and also offered to drive me to work if I could not make it by the time they closed. I realy appreciate that she took the time. Thank you Terry I look forward to seeing you soon with my new/old volvo. Sylvia

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Ward Service
December 05, 2010

We have been taking our cars to Ward’s Service with absolute confidence for about 8 years. They have helped us with our regular service needs, and also with a variety of repairs. Wards is always professional and friendly. They have competently diagnosed and repaired our vehicles each time we have brought them in. Wards Service has also tested cars to help our children make decisions when purchasing used vehicles. We completely trust them for their valued opinion and mechanical expertise. It is always a pleasure to do business with Wards. We are happy customers.

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Ward Service
December 02, 2010

Took my wifes Jeep in (on a tow truck!) and they gave me a ride to work, fixed the car 100% (rear differential had fallen apart. I now take all my cars there. Excellent service. Highly recommend.

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Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(626) 709-5802

Auto Repair Experience

  1. Jim Ward, Owner
  2. Established 1923
  3. 5 Auto Repair Mechanics on Staff
  4. 4 ASE Certified Auto Technicians
  5. 3 ASE Master Auto Technicians
  6. 135 Years of Car Repair Experience