Ward Service

RepairPal’s Comprehensive Evaluation

Assessment Summary

Ward Service was opened by Stanley Ward in Old Town Pasadena in 1923. They moved into their current location in Monrovia in 2001. Great grandson Jim is now in charge, with three other family members still involved. Ward Service treats all of their customers like family, as indicated by their excellent Net Promoter Score of 80. Their motto has always been, “The best job is the job done right the first time.” They have dealer-level diagnostic equipment and well trained, ASE certified technicians to make this happen. They work on all makes and models and are also a certified Smog Test and Repair Station.

Customer Reviews (16 reviews)

16 Sort by: Date | Helpful Sort by: Date | Helpful

• Ward Service
  Betty - Verified Customer
  February 20, 2012

  They are wonderful people and they are very honest.

  Flag This

  Like0

  1329724800
• Ward Service
  Leonel - Verified Customer
  February 08, 2012

  The individual that attended me was very patient and informative.

  Flag This

  Like0

  1328688000
• Ward Service
  Danny - Verified Customer
  February 06, 2012

  They provide great service. It was friendly and fast.

  Flag This

  Like0

  1328515200
• Ward Service
  Christine - Verified Customer
  February 03, 2012

  They are very good to work with and very honest. They are very helpful and cordial.

  Flag This

  Like0

  1328256000
• Ward Service
  Bob - Verified Customer
  January 30, 2012

  I thought it was very good. They were very courteous. They did a very fine job.

  Flag This

  Like0

  1327910400
• Ward Service
  Robert - Verified Customer
  January 30, 2012

  They are excellent and I can trust them to do the job. I have been going there for many years.

  Flag This

  Like0

  1327910400
• Ward Service
  Jane - Verified Customer
  January 27, 2012

  They have been excellent and consistent over many years. We trust them completely.

  Flag This

  Like0

  1327651200
• Ward Service
  Carol - Verified Customer
  January 26, 2012

  I feel that they are very trustworthy and I would recommend them to friends, family, and even strangers.

  Flag This

  Like0

  1327564800
• Ward Service
  Claudia - Verified Customer
  January 25, 2012

  I just wish everybody's repair shop was like that. They have integrity. They've got me as a customer for life. That's all I can say.

  Flag This

  Like0

  1327478400
• Ward Service
  David - Verified Customer
  January 20, 2012

  They are an extremely reputable shop. They are very clean and I trust their work. I have been around mechanics my whole life and I recommend their work.

  Flag This

  Like0

  1327046400
• Ward Service
  Verified Customer
  January 20, 2012

  I was very satisfied with my repair. I would recommend them to others.

  Flag This

  Like0

  1327046400
• Ward Service
  Mara - Verified Customer
  January 19, 2012

  They were so nice. Their shop was super organized. I was a little late and they got me right in. They were super courteous. They were super professional. They were great.

  Flag This

  Like0

  1326960000
• Ward Service
  TRF
  December 05, 2010

  We have been taking our cars to Ward’s Service with absolute confidence for about 8 years. They have helped us with our regular service needs, and also with a variety of repairs. Wards is always professional and friendly. They have competently diagnosed and repaired our vehicles each time we have brought them in. Wards Service has also tested cars to help our children make decisions when purchasing used vehicles. We completely trust them for their valued opinion and mechanical expertise. It is always a pleasure to do business with Wards. We are happy customers.

  Flag This

  Like0

  1291606143
• Ward Service
  Foothill Gym
  December 02, 2010

  Took my wifes Jeep in (on a tow truck!) and they gave me a ride to work, fixed the car 100% (rear differential had fallen apart. I now take all my cars there. Excellent service. Highly recommend.

  Flag This

  Like0

  1291323823
• Ward Service
  sue kopcha
  June 03, 2010

  We take all our cars to Ward Service because we trust them to do a great job. They do great work, the price is always reasonable, and I always get my car back quickly. I like that they always explain what is or isn't necessary. The extras like the shuttle and car washes make it even better. They are very friendly and I have recommended them to several friends

  Flag This

  Like | 1 person likes this1

  1275624906
• Ward Service
  prapp
  June 03, 2010

  This shop is like walking into an old time garage, where the owner greets you at the door. They take care of every little detail, even providing door to door service with their shuttle. They are honest, knowledgeable, and they do fantastic work. I highly recommend them.

  Flag This

  Like | 1 person likes this1

  1275596390