Virginia Tire & Auto of Gainesville

RepairPal’s Comprehensive Evaluation

Assessment Summary

This shop certainly puts the customer first. Amenities include: free shuttle rides, a comfortable waiting area with free WIFI and gourmet coffee, and a play area for kids. In the shop itself, you will also find the same attention to detail with trained and certified technicians and excellent tools and diagnostic equipment. Their certifications have allowed them to receive the ASE Blue Seal of Excellence, one of only about 1,500 shop nationwide to receive this prestigious recognition. At Virginia Tire & Auto, you will find everything is in place for quick and consumer-friendly auto repairs.

Customer Reviews (9 reviews)

• Virginia Tire & Auto of Gainesville
  Joanne - Verified Customer
  March 01, 2012

  Their customer service is excellent. They did what was needed. They honored what they said and everything went very well. Their customer service was wonderful. I will definitely continue going there and recommend them to others. When I was given a quote it was honored. They did not try to sell me any services that were unnecessary. They went above and beyond. When I asked them what it would cost to check on a couple very minor things, they just checked into it and they found out what the problem was and let me know what needed to be done to get them repaired as well as answering other things and checking other things. They were just really really great. My father is a mechanic, and he is getting ready to retire, and there are some things that he's not able to take care of himself, so I have personal opinion and standard for customer service especially when it comes to auto mechanics and they are awesome. They are top notch. I love them.

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• Virginia Tire & Auto of Gainesville
  John - Verified Customer
  February 28, 2012

  Be gracious to your customer. Be nice to your customer. Be aware of your customer.

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• Virginia Tire & Auto of Gainesville
  Julie - Verified Customer
  February 27, 2012

  The gentleman I dealt with was very helpful and knowledgeable and probably saved me money through his honesty.

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• Virginia Tire & Auto of Gainesville
  Cathy - Verified Customer
  February 26, 2012

  Their past reputation has been horrendous even getting a black eye with the Better Business Bureau, I believe and so I haven't been there in a long time, but I got my car inspected there and had to get repairs. I had a good experience.

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• Virginia Tire & Auto of Gainesville
  Verified Customer
  February 26, 2012

  I made the purchase back in December and I was extremely dissatisfied. There was a problem. I thought this problem would correct itself. The tires just weren't right. The rise was terrible. There was noise. I didn't know what I was going to do. I finally went back and it was after the 30 days and they corrected the entire problem. They took the tires off and put new tires on and I was totally satisfied with the whole result.

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• Virginia Tire & Auto of Gainesville
  Jean - Verified Customer
  February 26, 2012

  Whoever helped me out was very professional and the guy that actually did it was very knowledgeable about what he was talking about. Another thing is that they don't only tell you what they are doing, they also show you.

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• Virginia Tire & Auto of Gainesville
  Jim - Verified Customer
  February 25, 2012

  I like their hours and services. They seem to be able to fix any problem.

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• Virginia Tire & Auto of Gainesville
  Dana - Verified Customer
  February 25, 2012

  It was excellent service and professional.

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• Virginia Tire & Auto of Gainesville
  Kamal - Verified Customer
  February 25, 2012

  Everyone there is very friendly. They are very knowledgeable and will show what work they did.

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