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Virginia Auto Service

386 E Virginia Ave, Phoenix, AZ 85004 Map & directions

Call Now: (602) 459-9576

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About Virginia Auto Service

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability (?)
100
Tools & Equipment (?)
91
Customer Service (?)
96
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Virginia Auto Service has been serving the downtown Phoenix area since 1995. Their experience, technical ability, and diagnostic equipment are second to none. The ASE has recognized their commitment to certifications by awarding them the Blue Seal of Excellence, meaning they have over 75% of their employees are certified! Their dedication to customer service is also a high priority, as they state, "We believe that referrals from satisfied customers are better than any form of advertising." Virginia Auto Service was recognized in 2012 as Motor Age Magazines best automotive repair shops in the country. 

 

Message from the Shop

Virginia Auto Service was named “Best Auto Repair” in Phoenix, Arizona by AZ Central Readers Choice and is a MotorAge Magazine “Top 10” Auto Repair Shop in the Nation.

This family-owned auto repair shop is located off of 7th Street and Virginia, (north of McDowell and the I-10). The have been fixing cars in Phoenix since 1995.

Their technicians are ASE Certified and they use top quality auto parts from companies like NAPA and AC Delco.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Collision Repair & Paint
Diagnosis Hybrid/Electric Muffler & Exhaust Oil Change & Lube
Roadside Assistance Scheduled Maintenance Service & Repair Smog/Emissions Testing
Timing Belts Tire Sales/Repair Transmission Repair Windshield/Glass

Amenities

AAA Member Discount Car Pickup/Dropoff Car Wash Early Bird Dropoff
Financing Free Estimates Free Inspection Gas/Diesel
Heated Waiting Room Loaner Car Rental Car Se Habla Espanol
Senior Discount Service Guarantee Shopping Nearby Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews 7 verified reviews (9 total)

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Virginia Auto Service
Verified Customer
December 27, 2011

I've been with them since they opened and I've been very satisfied with the quality of repairs and their service. They have taken care of all my cars. They have kept me safe and on the road. I trust them a lot.

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Virginia Auto Service
Verified Customer
December 22, 2011

They are very community minded, so they go beyond just fixing cars. I work at a hospital and they always donate toys. I like that they are community minded.

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Virginia Auto Service
Verified Customer
December 19, 2011

They're friendly, helpful, and they are fair. They tell me what's getting worn and what needs fixed in the future. I have an old car and that's very helpful. They have also been accommodating when I had emergency repair needs.

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Virginia Auto Service
Verified Customer
December 09, 2011

It is a good shop. It's expensive. I think their hourly rate is like $110.00. That makes it as expensive as the dealerships. It makes you think whether or not it's worth it. If they weren't located 5 blocks from my house, I would just go to the dealership. Their mechanics are really good. They are the real deal.

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Virginia Auto Service
Verified Customer
December 06, 2011

I wish I could find a similar service station in my home town. Click and clack have nothing on these guys!

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Virginia Auto Service
Verified Customer
December 05, 2011

I do like the personal attention they give me. It is appreciated.

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Virginia Auto Service
Verified Customer
December 02, 2011

They are very good at keeping you informed as to the nature of the repair and what is required to get it done, and they are very efficient. I just felt that they might be a little expensive, but you get what you pay for.

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Virginia Auto Service
August 07, 2014

120 dollars to get and estimate WOO OW they need to work on that....
there's places that will give you better service with out spending money at front "do your re-search before give this ppl your money" I WOULD NOT RECOMMEND THIS SHOP....

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Virginia Auto Service
September 06, 2011

They actually did a job well done. I didn't expect the auto repair to be over so soon. There were no problems afterwards so I think they weren't too hasty. These guys really know what they're doing.

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Hours of Operation
Mon - Fri:7:30am to 6:00pm
Call Now:

(602) 459-9576

Auto Repair Experience

  1. Matt Allen, Owner
  2. Established 1995
  3. 4 Auto Repair Mechanics on Staff
  4. 4 ASE Certified Auto Technicians
  5. 63 Years of Car Repair Experience