Vehicle Technial Services, Inc.

Customer Reviews (2 reviews)

• Vehicle Technial Services, Inc.
  davcadqaew
  September 04, 2011

  I had car problems on the road and was towed into Missoula. All of the places recommended to me were busy for days to weeks so I choose vtec from the yellow pages, noticing the AAA endorsement. Their diagnosis (which cost almost $100 alone) produced a long list of non-problems. Such as wiring modifications - the vehicle is 25 years old, so of course it's been modified over time! There was no basis to believe this was causing any problem. Unfortunately the fuel pump was not diagnosed as bad, and this turned out to be the problem. Several days later it was diagnosed elsewhere in 10 min at no charge.

  The only possibility on their long list was an air flow meter, so I had that replaced. When they had me authorize it they included a statement that it may or may not fix the entire problem. I signed this with the understanding that the part was bad per their diagnosis but that something more might also be contributing.

  After waiting 2 days for the part it was installed and the vehicle was unchanged. The mark up on the part was over 30% and the total was over $600 now. I considered a cap, rotor and wires but the cost I was given was outrageous and the parts mark-up was well over 50%.

  I found a professional mechanic that diagnosed the fuel pump and repaired it all within 24 hours and the vehicle has run fine ever since. I went back to vtec to inform them of the outcome and they were callous and arrogant.

  The part they did replace is almost certainly not even bad. This is based on 2 mechanics saying it rarely fails and the lack of any impact on the vehicles running. I requested the old part and will be testing it in the engineering lab where I teach.

  This shop should not even be in business, and it certainly should not be AAA endorsed. This review is not the only bad one online. If anyone reading this has had a problem contact me, I will be making a concerted effort to get AAA to remove their endorsement and the BBB to establish a file.

  james_frankenfield@alum.rpi.edu

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• Vehicle Technial Services, Inc.
  Griz Fan
  April 08, 2010

  They do a lot of "add ons" or one more thing without calling you. Youthful mechanics don't always know what's causing issues without trial and error on your dime. Used parts are presented as cost reducing alternative at a higher cost than rebuilt ones if you went to buy them yourself at NAPA or other parts stores.

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