Valley Motors Audi
Auto Makes We Service
|Service & Repair|
|Car Wash||Child Friendly||Coffee||Early Bird Dropoff|
|Gas/Diesel||Heated Waiting Room||Parts/Accessories||Rental Car|
|Service Guarantee||Shopping Nearby||Shuttle||Store|
|Warranty Accepted||Wireless Internet|
Customer Reviews (2 reviews)2 Sort by: Date |
I took my A4 to Valley 3 times because the engine was knocking so badly. Each time I was told the issue was resolved but it never was. When I finally took the car to a capable mechanic he found the inside of the engine shredded - now I need a new engine.
The car was under warrantee the first time they worked on it, so I was hoping they could help me with the cost of the engine but they refused. No I’m out of warrantee and out of pocket the cost of a new engine because they mis-diagnosed the issue from the start.
Be especially careful of the service manager, Dave. He yelled, cursed and called the police when our mechanic came for an appointment to explain the issue. He is a volatile and slippery little guy.
I took my Subaru in for them to look at my cracked windshield on my car which I had less than three weeks. They claimed it was not a stress fracture and therefore not covered under the warranty. They wanted to charge me $945 to replace the windshield. $945! $945! I called another Subaru dealership who said it would only cost $450 which is still a lot considering I've owned the car less than a month. I still think there is no solid evidence that it was not a stress fracture, and they just didn't want to cover it. Yet another company that does not understand customer service, but only cares about the bottom line. A real company would be sympathetic to the fact that I've only had the car a couple of weeks and would replace it considering the questionable circumstances. Don't they get how to build customer loyalty? It's scary how dumb they are. I felt so ripped off when I left, I honestly checked my console in the car to see if I could figure out if they stole any loose change from me.