Question Asked: starter
May 18, 2009, 03:05 PM
Is it a normal thing to replace the starter because a "check oil level light" comes on? And the followup summary of the repair states: "LOW OIL DUE TO REAR MAIN SEAL AND OIL PAN LEAK ING OIL REPLACED REAR MAIN SEAL AND OIL PAN GASKET"? Shouldn't they mention why a starter is necessary to replace for a check oil level light that is illuminated??
Question Asked: verification of parts to the engine listed by service dept.
May 18, 2009, 11:52 AM
If the invoice provided by a service department in a dealership describes an engine not accurate to my vehicle's true engine; would that mean that the parts listed were for an engine not designed for my car and therefore would possibly attribute to problems that excessively occurred? For example; the engine lists for this car, on the invoice: "DLR:66692 (not sure what that is...) ENG: 2.5_ Liter_ V6, _MFI, DOHC". When I know for a fact my engine is not a 2.5 but a 6.0 engine, and the vehicle is not a V6 but really a V8 AWD! Further, it was not a multipoint fuel injection but a single fuel injection, and unsure but think DOHC for dual overhead compartment; well pretty sure don't know what that is, but yea.....is that going to affect the parts they will get for the car? Because a lot of the parts they matched were not able to match with what model numbers were accurate for the vehicle's model parts listed on ALLDATA.
Question Asked: shocks
May 15, 2009, 05:14 PM
If you buy 2 front, and 2 rear shocks for this car, is it normal for a price to be excessively charged the same net and list prices of $485.00 a piece? With the understanding that repair pal lists the prices to charge, I know, But on a professional "opinion", what can be reasoned for the same charges to list for net and list and then render me the consumer, that's easy 2 grand total for four shocks; and if they never get installed correctly, that's more money to pay for repairs to the shocks. Is this a normal business practice, or was I deceived?
Question Asked: documentation
May 15, 2009, 05:08 PM
Can anyone tell me the purpose to record information in a customer copy invoice, that states contradicting information of the mileage in/out amounts from service repair dates that were overlapped by dates, and the mileages recorded are not possible for the dates recorded? For example, one invoice states a date of repairs for April 30-May 15 and mileage in/out (both mileages) are 99546/99546, and another invoice says April 10-July 31 with mileage in/out of 97893/97893. Thats not possible right? So what is the basis for this? Was I deceived and these invoices altered?
Question Asked: reference to replacement of oil filter
May 13, 2009, 02:57 PM
So if it is important to replace an oil filter at least once a year, is it practical, common, good maintenance, or over charged, unnecessary to charge for 3 oil filters to be replaced in the vehicle for the time period around the following dates of service repairs that list these parts charged for replacement: 1. Between Jan.10 and Jan 30, a service charge for oil filter - 2. Between April 30 and May 15, a service charge for oil filter- 3. Between July 09 and July 13, a service charge for oil filter, and not to mention, the mileage between #1- being 89,130 miles, and for #99546 and #3 being 104,821 miles; these all don't seem suspiscious?