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Under the hood next to the bulkhead on the left looking from the front of the car, you will find hot water pipes going into the heater unit. There is a valve with two wires going into it ( solenoid valve), it's stuck in the off position. Check for power, tap it , or change it. I had exactly the same prob. The valve is situated on one of the pipes, and is not easy to change. Hope this helps...
For the last month or so would not change down until I stopped, switched off ign,locked the car, unlocked, and then start again, ok for a few days. Now I can only get 2nd and reverse. Car has only done 54000 miles. 7 speed box. Diagnostic fault code P0717