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Las Vegas, NV
Is customer satisfaction a component of the "score"? For example a randomly picked "Top Shop" had earned 28 posted customer comments. On a scale of 1-5, the average comment is just under 4 or 78%. I know there will seldom be 100% agreement on ANYTHING, but a 20% "swing" is a little difficult to blindly ignore.
I live in Las Vegas, Nevada. As far as I can tell, you've not "certified" any RepairPal "Top Shops", here. That is a bit troubling to me as I drive a Saturn and I need to find a trustworthy/skillful/well priced dealership soon (almost 100,000 miles)and there are no more Saturn dealerships to "fall back" on. I notice there are "Top Shops" in municipalities with far fewer citizens (and fewer Saturns, as this used to be "Saturn Central" for years). Heck, there's a "Top Shop" SIX miles from where my parents live (an area with a small fraction of the population of the Las Vegas Valley). Unfortunately, their house is 1200 miles from here. So, back to my original question..why no Top Shops in the greater Las Vegas area? Is it because no one has been here to take a look (hard to believe you'd visit a small town in Washington State but never have thought to check out shops in Las Vegas). Even more troubling, is this possibility that runs through my mind;Are there no shops, here, which rise to the level of a "Top Shop"?
I got an estimate on parts and labor and also found a shop from your site. Are the shops that appear when I click "Find a shop" in any way affiliated with you? Will they honor your estimated price range, pretty much? I'd hate to go expecting to pay $500 and get a bill for $1000.
My alternator/battery light just started coming on, tonight. When I'm driving, the lights don't dim when I step on the brakes or turn on the air conditioning. That is what I'd expect if the alternator was not working. Could the warning light be coming on even if there's nothing wrong?