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USA Express Goodyear

24561 Trabuco Parkway, Lake Forest, CA 92630

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Customer Reviews (1 review)

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USA Express Goodyear
August 26, 2011

I have been a customer at this location for multiple years and to date, August 25, 2011, it has never failed that when I tell them about my problem(s), they respond professionally, quickly and keep my costs within the estimate they provide and often times it is less than the estimate. So what makes them number one in my book?
Having my own business I am very conscious of customer service, reliable work and starting from the top with the store manager Roger Mattar all the way down to those that change the oil or rotate the tires; they are professional, responsive to problems and genuinely listen to the noise you make when trying to explain what the problem is---and FIX IT!!!!
They are never too busy to talk to you, they are never too busy to be friendly and they are never too busy to be professional; yet they get things done when they say they will be done. This all starts from the top. The manager, Roger Mattar is a walking example of this; yet I see him multi-task, writing up an order, answering a question to a customer, managing the front and garage area and getting a quote on tires from some vendor. He does the work of three people and does it effectively.
It is with great pleasure and assurance that when you have need of car maintenance, new tires, or just an oil change USA Express located at 24561 Trabuco parkway, Lake Forest, Ca 92630 go see Roger and his team, they all are very good and competitively priced. What more do you need!!!
John Palermo, a very satisfied customer

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