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USA Auto Repair

289 Vernon Way, El Cajon, CA 92020 Map & directions

Call Now: (619) 377-7510

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About USA Auto Repair

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
91
Technical Ability (?)
93
Tools & Equipment (?)
91
Customer Service (?)
94
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

USA Auto Repair is a large shop with 5 lifts, 10 bays, and an alignment machine that is capable of aligning larger cars and trucks. This RepairPal Certified Shop was established in 2006. They have five ASE Certified technicians on staff, the manager and their two service advisors are also ASE Certified with one achieving Master status. These guys have a wide range of experience and combine for over 70 years. They work hard to keep up with the latest technologies by regularly attending ongoing automotive training. Armed with some of the best automotive tools and computer diagnostic equipment available they are able to make professional repairs to your late model cars and trucks. All work is backed by a 24-month / 24,000-mile warranty. Shops in our network have demonstrated a commitment to ASE Certification, ongoing training, and good customer service, USA Auto Repair fits in nicely.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Collision Repair & Paint
Diagnosis Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Transmission Repair

Amenities

Extended/Evening Hours Open Saturday Towing

Customer Reviews 32 verified reviews

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USA Auto Repair
Verified Customer
August 07, 2013

They got to me really quickly and found the problem quickly. They are polite and helpful.

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USA Auto Repair
Verified Customer
August 07, 2013

They did good work but promised things they couldn't deliver. They could offer me more for my money with all the things that were wrong.

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USA Auto Repair
Verified Customer
July 24, 2013

Their service is awesome, they helped me out when I needed it.

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USA Auto Repair
Verified Customer
July 24, 2013

They are very informative and helpful. They let me know what was wrong with the car before doing any work on it. They are nice people.

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USA Auto Repair
Verified Customer
July 08, 2013

I was very pleased with their service. They did a speedy enough job, it only took a couple of hours.

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USA Auto Repair
Verified Customer
July 08, 2013

The work was done very well. They did what they promised they would do and at the price they said.

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USA Auto Repair
Verified Customer
July 08, 2013

They are nice people to work with. They get the work done and I don't have to worry about it.

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USA Auto Repair
Verified Customer
July 08, 2013

They did a good job. They kept me informed with what needed to be done.

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USA Auto Repair
Verified Customer
July 08, 2013

They were good and the service was quick. I went in for some warranty work and they took care of it. They were very pleasant and efficient.

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USA Auto Repair
Verified Customer
June 19, 2013

I took my car there when I couldn't figure out what was wrong with it. And I'm a mechanic. They found the problem when I couldn't. They worked with me on the price. It was very reasonable. They're friendly too.

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USA Auto Repair
Verified Customer
June 18, 2013

I went there twice. They gave really good service. They seemed to know what they was doing.

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USA Auto Repair
Verified Customer
June 18, 2013

They are good at what they do and follow up with you. They have very good customer service.

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USA Auto Repair
Verified Customer
June 06, 2013

They changed all my belts in my car and things started to happen after like the timing belt and other stuff going out and not working. I got a new starter, water pump, and new serpentine. Something loosened up in the end and the crank shaft started to go crazy.

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USA Auto Repair
Verified Customer
June 03, 2013

I thought they did a great job. They replaced my brakes on my Toyota. Highly satisfied.

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USA Auto Repair
Verified Customer
May 07, 2013

I always go to Mark and he takes care of me.

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USA Auto Repair
Verified Customer
May 07, 2013

They keep me in the loop the whole time. The repair they did is still working. They gave me different options to offer me different prices.

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USA Auto Repair
Verified Customer
May 07, 2013

They don't charge you a lot.

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USA Auto Repair
Verified Customer
May 07, 2013

The work was good, but the prices were more than I wanted to pay.

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USA Auto Repair
Verified Customer
April 01, 2013

My car hasn't run well after this repair. They did an oil change and didn't reset the check engine light so somehow after I got my car all the lights on the dashboard were on. My car hasn't run right since. I went somewhere else to get it fixed. I wouldn't recommend them to anybody! DO NOT USE THIS MECHANIC!!

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USA Auto Repair
Verified Customer
March 30, 2013

They were fast and efficient.

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USA Auto Repair
Verified Customer
March 18, 2013

The people there are very nice to me. The work on my car is satisfactory. They completely re-did my car and you can never tell, looks like new. They always do a great job and give me good deals. They are very personal with everyone. They are the bees knees.

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USA Auto Repair
Verified Customer
March 18, 2013

The guys there are friendly and nice. I'm a woman and they told me everything I needed to know and treated me well. They were extremely accommodating. They did a good job fixing my car.

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USA Auto Repair
Verified Customer
March 18, 2013

They did what they promised they were going to do in a timely manner. They picked me up and offered transportation.

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USA Auto Repair
Verified Customer
February 18, 2013

They are excellent. We don't take our cars anywhere else. They are excellent.

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USA Auto Repair
Verified Customer
February 04, 2013

Their service is really good but they took longer than they said to fix it.

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USA Auto Repair
Verified Customer
January 22, 2013

I did have to take something back, but they fixed it right away. They did a pretty good job and their rates were real reasonable, and you know, they gave personal attention to the problem.

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USA Auto Repair
Verified Customer
January 22, 2013

They do a good job.

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USA Auto Repair
Verified Customer
December 17, 2012

They were very helpful, extremely helpful. They found things that we did not look for. They were just very helpful.

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USA Auto Repair
Verified Customer
December 03, 2012

They did the work I wanted them to do and did it well. I wanted them to repair the car and they did and I was satisfied.

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USA Auto Repair
Verified Customer
November 26, 2012

Everything cost a lot more than I'd like to say. They take a little bit longer than I'd like for parts and stuff.

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USA Auto Repair
Verified Customer
November 19, 2012

They are reliable. They answer the questions I ask about the car. They are honest too, I forgot my card and they called me right away. I'm satisfied with my car when they fix it.

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USA Auto Repair
Verified Customer
November 19, 2012

They did a good job of getting it in, checking it out, and letting me know the next day. They did a great job, it just wasn't something to write home about. It was acceptable. It wasn't bad, it wasn't good, just not something that stood out in my mind.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 6:00pm
Sat:8:00am to 5:00pm
Sun:CLOSED
Call Now:

(619) 377-7510

Auto Repair Experience

  1. Basil Raffo , Owner
  2. Established 2006
  3. 5 ASE Certified Auto Technicians
  4. 1 ASE Master Auto Technicians
  5. 73 Years of Car Repair Experience