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Urb's Garage and Collision Center

5880 Jefferson St, Burlington, KY 41005 Map & directions

Call Now: (859) 439-0564

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About Urb's Garage and Collision Center

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
93
Technical Ability
97
Tools & Equipment
95
Customer Service
93
Customer Conveniences
12 months / 12,000 miles
Parts & Labor Warranty

Assessment Summary

Urb's Garage is a family owned and operated business that has been proudly serving Burlington and the surrounding area since 1972. This very experienced and well trained team has at their disposal the shop equipment diagnostic tools we would expect to see at a RepairPal Certified shop. This combination of tools and knowledge enables them to perform repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repairs, as well as your scheduled maintenance needs. Work performed here is backed by a 12 month / 12,000 mile warranty for your peace of mind. Recent customers described this shop to us as, "reliable", "professional", "trustworthy", "friendly", and "outstanding". A local shuttle service, rental & loner vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.

Message from the Shop

Urb's Garage has been serving you for over 30 years. We take pride in being honest and affordable while still remaining competitive. We use high quality products and the most advanced technology to diagnose and properly service your automobile. We also offer a state-of-the-art auto-body repair shop and 24 hour towing service to provide you with the help you need to keep your car in top shape.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jeep Kia
Land Rover Lexus Lincoln
Mazda Mercedes-Benz Mercury
Mini Mitsubishi Nissan
Oldsmobile Plymouth Pontiac
Porsche Ram Saab
Saturn Scion Smart
Subaru Suzuki Toyota
Volkswagen Volvo

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Collision Repair & Paint Diagnosis Hybrid/Electric Muffler & Exhaust
Oil Change & Lube Scheduled Maintenance Service & Repair Timing Belts
Tire Sales/Repair Transmission Repair Vehicle Detailing Windshield/Glass

Amenities

Car Delivery Car Pickup/Dropoff Child Friendly Early Bird Dropoff
Free Estimates Free Inspection Gas/Diesel Heated Waiting Room
Loaner Car Military Discount Parts/Accessories Rental Car
Senior Discount Service Guarantee Shopping Nearby Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews 25 verified reviews (26 total)

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Urb's Garage and Collision Center
Verified Customer
June 24, 2015

They were very professional. The gentleman that I dealt with took care of me right away. The truck was in and out in less time than I thought and it was done perfectly.

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Urb's Garage and Collision Center
Verified Customer
June 24, 2015

Everything they did was perfect and I was satisfied with it. I hear about them all the time. I used to do that type of work.

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Urb's Garage and Collision Center
Verified Customer
June 24, 2015

They were excellent. They found out what was wrong and they just did a great job. They're still looking for a part that wasn't a major repair so they're still helping me out.

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Urb's Garage and Collision Center
Verified Customer
June 24, 2015

They offer personalized service, I have been going to them for about 25 years.

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Urb's Garage and Collision Center
Verified Customer
June 22, 2015

I was very well satisfied with the service and professionalism.

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Urb's Garage and Collision Center
Verified Customer
June 19, 2015

I trust them to do the work on my car.

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Urb's Garage and Collision Center
Verified Customer
June 19, 2015

I don't feel like they gave 100 percent on the work they did, they did work but ignored other issues which caused more problems to arise.

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Urb's Garage and Collision Center
Verified Customer
June 19, 2015

I like the customer service, they did what they said they were going to do. Also, they have a quick turn around and the price was the quote that he said.

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Urb's Garage and Collision Center
Verified Customer
June 19, 2015

They always do good work, they do the work in a timely manner and I never have the same issues more than once.

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Urb's Garage and Collision Center
Verified Customer
June 17, 2015

They're just trustworthy.

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Urb's Garage and Collision Center
Verified Customer
June 17, 2015

I like the good service they have. They're reliable and they guaranteed their work. I have no complaints about them. I've been doing service with them for years. They're accommodating and I'd recommend them to anybody. I can't think of any better place to go.

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Urb's Garage and Collision Center
Verified Customer
June 16, 2015

I'm very satisfied. They are very professional and they know what they're doing. They have good facilities there. They're really prompt and they like to charge me too. I like all the people there, they're nice.

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Urb's Garage and Collision Center
Verified Customer
June 12, 2015

I like the way they gave me the information. They told me how much it was going to cost and that's exactly what it cost and no more.

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Urb's Garage and Collision Center
Verified Customer
June 12, 2015

They always do a good job, they are honest and overall they are very good people.

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Urb's Garage and Collision Center
Verified Customer
June 11, 2015

I am happy with them, they are in a great location. I was recommended to them and they do very good work, I was having trouble working on my diesel. Usually I do my own work but this truck was just being impossible, I would definitely recommend people to them.

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Urb's Garage and Collision Center
Verified Customer
June 08, 2015

They weren't able to find the issue, they fixed a random issue and charged me 400 dollars. I had to go to another shop to get the correct work done.

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Urb's Garage and Collision Center
Verified Customer
June 08, 2015

They have done an outstanding job taking care of multiple cars of ours.

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Urb's Garage and Collision Center
Verified Customer
June 05, 2015

They are easy to work with on scheduling, they are friendly and cordial. They cleaned my car in and out and I was pleasantly surprised.

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Urb's Garage and Collision Center
Verified Customer
June 04, 2015

They did good, they took care of my car. I don't have any problems now.

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Urb's Garage and Collision Center
Verified Customer
June 03, 2015

They do very good work, I enjoy going there because they always treat me very well.

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Urb's Garage and Collision Center
Verified Customer
June 03, 2015

I like the service and prices. The service because they get back with you soon about your car getting fixed. They tell you what's actually going on and they don't charge you for things you don't need.

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Urb's Garage and Collision Center
Verified Customer
June 02, 2015

They did the work quickly. They get you in and out, they are friendly and charge fair prices.

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Urb's Garage and Collision Center
Verified Customer
June 01, 2015

Both times they have been honest and fair, they could have charged me a lot of money as a woman. They handle themselves in an honest and professional manner.

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Urb's Garage and Collision Center
Verified Customer
June 01, 2015

They do good work, they don't overcharge and they never try to upsell you to more services.

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Urb's Garage and Collision Center
Verified Customer
May 29, 2015

Very good service because they got the work done quickly and correctly. They had a very good price also.

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Urb's Garage and Collision Center
November 25, 2014

Good work on fuel pump replacement. Very professional. Allowed me to save on pump ordered from Amazon dot com.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(859) 439-0564

Auto Repair Experience

  1. Ryan Hillenbrand, Manager
  2. Established 1972
  3. 5 Auto Repair Mechanics on Staff
  4. 5 ASE Certified Auto Technician
  5. 98 Years of Car Repair Experience