Great experience, friendly staff.
Reliable service as always. Everyone was friendly and work was done in a timely manner. Many suggestions were made for other repairs, but I did not feel pressured into paying for these additional repairs. Overall a good experience.
Everything was great except when I came to pick up my truck and realized that the battery is now experiencing difficulty engaging the starter, a problem that was not present prior to the work performed. I was then instructed to buy a battery out of pocket so they can trouble shoot my electrical system to see if a component is draining the battery. I called and complained right away about the problem and felt the response was insufficient. I am disappointed.
I appreciated that when I came in John was helpful in giving me the service that I sought out for. I actually appreciated that he asked if I wanted to do a car inspection to evaluate my car's condition rather than just doing it already. The topic of unpressured service was the one thing I that I didn't want from the shop and it met that expectation.
I did go ahead with the car inspection and John was great at breaking down the cost and sharing with me what seems to be an actual priority. He gave me costs comparisons which were a plus. Overall, what stood out to me was John's demeanor. He was not overbearing, communicated directly with me on what actually needed to get done to my car and ultimately, gave me the confidence to believe I can go back.
Thank you for the rental car!
Automobile problems can create a lot of stress. John and his colleagues at University Tire and Auto Service do a lot to reduce the stress of the experience through great communication as well as quality and trustworthy service.
Always happy with your work. Thanks!
Really helpful. I don't feel like I am getting ripped off.
Great experience, as always.
Everything was good. Only wish it could've been a little cheaper, but that may have been a function of just the parts required.
I'll be back!
Clean location and knowledgeable staff.
I've been coming to University Tire for about 5 years and I trust the work they do.
They charged me but didn't even fix my tire the first time.
Outstanding service from Steve! Thank you for your awesome help!
Thank you to John, Steve, and Dina for everything! I really appreciate them taking the time to ensure I understood the repairs that needed to be completed and within the time frame stated. I would recommend University Tire & Auto Service to everyone!
The employee who helped me was very clear in stating what needed to be done to my car. The personnel was friendly as well.
My experience was pleasant and affordable and I appreciated the transparency of the staff. My wait time was drastically less than my experiences at the local Toyota Shop.
Jon Dena and Steve are awesome. They are very helpful and explained everything well. I feel they are very trustworthy.
Good for students, nearby to USC, and they're patient!
Work was done well and on the same day it was brought in.
I would definitely recommend University Tire and Auto Service shop to all of my friends!
The service was excellent.
I love taking my car here.
Very friendly and professional.
The people are so friendly and helpful. Highly recommend them.
They were really nice and got work done ASAP!
Amazing, amazing experience. I had to go here 3 times in 3 weeks (now you know who this is and they were friendly and incredibly helpful each time.) I would definitely recommend to my friends!
It was good.
John and Steve for very helpful in diagnosing all the issues, giving options and leaving the car in great condition!
Customer service was very good.
This shop is awesome! The staff is super friendly and Steve was great too. My car is working great.
So happy to find a quality break/fix auto repair shop that knows what they are doing. The cost for repair was much less than the dealer quoted and the car is running very well with 375000 miles. The work was explained and why it was necessary. They earned my future business.
Identified the problem and gave me a list of options along with prices to meet my situation
the work was average.
I always get very good service at USC Tires.
My experience at the shop was completely satisfying and the service was excellent. All my services needs were met with satisfaction.
I thought the staff was very courteous and I always appreciate the waiting lounge - very clean and the wifi helps. The price quotes given on a job were a bit shocking, then again I have no idea what the job entails so I will have to trust the staff. Overall one of the best Auto Services I know.
It's a little expensive for a student, but it seems it's well worth it. And I found that my clip was broken after picking up my car. John promised that he will order the clip online and call me to repair the clip. But one week has passed, I still haven't receive the call.
Great service! Happy that the people at University Tire treat customers with respect.
I thought they were very kind and respectful. My car was good as new when they finished.
Wonderful service and quick efficiency. Thank you.
I paid about $40 for an oil change a year ago, and then I went in to get an oil change again because of how easy and quick it was the previous time, but for some reason, in about 1years time the price of an oil change has increased by almost $30? Nearly 200%? Then when I asked about it and explained my financial situation as a student, the manager on duty first tried to explain to me, a master in business administration candidate graduating in 3 months, how a business runs and that it's simply that oil prices rose over time and that the facility makes no money on oil changes etc etc. Then, when I explained to him that it's a facility called 'University Tire,' (read: for students) and that I simply couldn't afford a nearly $70 oil change, he told me to go ahead and find another place to bring my business. Unfortunately, I don't have time to find another place (which I had done research and found other locations that were charging a $40 flat rate posted), so I conceded and paid the $63 (he gave me a $4 discount, how generous). Then, on my way out, the manager made a paltry effort at making amends to me by calling me 'Travis' (not my name). After I informed him that this is in fact not my name, I sense he realized the situation was so far gone that it was no longer worth trying, so he exited stage right. I'll never be coming back to University Tire nor recommending my friends and colleagues to do business here, but I thought I ought to at least attempt to protect my fellow Trojans who will do business here by giving you the opportunity to understand this unacceptable incident and correct it.
I've always had excellent service at University tire.
Very good experience!
I had a long distance trip planned. With that in consideration, the shop took care of my needs & ensured that the car was checked out.
Quick friendly service. fully explained what needed to be done.
My car has been having issues frequently. When I took my car in, they were happy to diagnose the problem and help me consider options for repair.
Called in for an estimate and was able to drop my car off immediately. Quick, easy and a great price!
Good shop would recommend to others.
John is an honest mechanic who does great work at a good price. I never feel like I'm being cheated and he is honest with me regarding what my car needs and doesn't need. Thank you, John!
Great people and great service.
John was really helpful with getting my tire patched up quickly. I really appreciated his time, professionalism, and dedication to getting my car fixed super quick. Thanks!
The service appeared to be satisfactory, A little overprice as I found out later.
I would recommend this place to everybody in the area.... and I do!!
price was very high for a very simple repair. The technicians consistently gave me a time window for the repair and each time it took much longer than they predicted even though there were only a few other customers in the shop.
Everything went well.
Very friendly and efficient!
University tires employees are always professional and courteous. The quality of work is high standard.
John and Steve were great!
Steve was very helpful, explained what he was doing.
Great and fast service!
Excellent service, and very reasonably priced!
Great service! John was very helpful!
Very responsible and feel safer.
Great service, friendly and fast!
University Tire Shop has been a great option to take our company vehicles for repairs. I also became a customer with my own vehicles and the service has been great.
Great experience! Workers briefly explained what was going on with my vehicle, other shops charge high fees for a simple check up and these guys did a check up and advised me on little things that my vehicle needed done for a reasonable price, great costumer service. I will definitely be going back!
Good. I will be coming back. Thanks guys!
Services were good!
I came here based on a recommendation from a friend. I had a pleasant experience.
Very good service, and extremely well maintained/organized shop. I was not pressured to, but rather simply educated on repairs that would improve my car's performance.
John knows what he's talking about, great service, will recommend to my friends.
Misleading directions to car repair.
They were very respectful and pleasant. Told me exactly what I needed done, and was in a timely manner. Told me about another problem that I knew was going on. Prices are very reasonable. I will be back again.
Good service and follow up!
John was great! Super helpful and gave great advice and options.
I've been a customer for a long time now. I like the service and the personnel and I feel confident about the care of my vehicle. Thank you for the professional service.
The service I got was great. I'll definitely be back!
Thanks for explaining everything to this less knowledgeable but hungry for info person! I was pleased with the service, but can't afford some of the prices to get some of the work done with you guys :)
Excellent experience! Highly recommend!
Great customer service!
Truth be told, I probably underrated them on the first two questions. They were courteous and professional. They took the time to explain to me how they made their diagnostics and how best to proceed. The information they provided was sufficient for me to go home and conduct my own research to determine the veracity of their claims. At no point did they pressure me into purchasing additional, potentially unnecessary services. I will be a repeat customer.
I was told about 3 hours for repairs - it actually took about 5 hours.
Quality work was completed on my vehicle. I did not have any issues after the repairs that were recommended were completed.
I had an obvious fault with one tire, and a suspected fault with another. They said they'd fix the obvious problem and check the others, but it's clear they didn't do this. Two days later the suspected tire that they didn't check was completely flat.
As always, University Tire and Auto provided highly professional service at a good price! I will return!
They always treat us fairly.
I like the shop and am happy with their service!
I came in to have my window repaired, it was done same day. Everyone is always nice & helpful.
Overall i very satisfied with the work. Would definitely go back.
It was fine.
I had good experience here and would definitely recommend to my friends!
I am so glad I found this place. I feel very confident in they're abilities and pricing, is fair. I will definitely be back.
Great atmosphere. Comfortable talking to the workers.
I went in to have a flat fixed. I'm happy with the service I received.
My experience was efficient and easy. No complaints!
I like are there.
I really liked that the manager explained that one of the 'recommended' services was more likely to worsen the performance of my vehicle which would end up costing more so he suggested against it. I really value honesty.
John and his crew are courteous and knowledgeable.
Excellent service and follow up!
Friendly staff, good customer service.
Great customer service!
The staff was helpful and efficient!
Great customer service and thankful for your wifi
Fairly quick service! Reasonably priced.
I only go to this shop because of John.
Fast and reliable.
friendly staff, good customer service.
They always give me helpful feedback about my car and I don't feel like they're trying to rip me off.
University Tire always gives me a fair and honest evaluation and gets the work done as quickly as possible. Wouldn't trust my car anywhere else!
Quick, affordable, great customer service. Just needed a plug in my tire and you guys inspected it and effectively plugged it within an hour.
They were friendly and very helpful. Also close to campus.