» » » Universal Toyota

Universal Toyota

(210) 654-1515

12102 N Interstate 35, San Antonio, TX 78233

Overall Score

Hours of Operation

Mon - Fri:7:00am to 7:00pm
Sat:7:00am to 5:00pm
Sun:CLOSED

Auto Makes We Service

Scion Toyota

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Tire Sales/Repair

Amenities

Car Wash Coffee Early Bird Dropoff Loaner Car
Open Saturday Parts/Accessories Rental Car Shuttle
Wireless Internet

Customer Reviews (44 reviews)

Sort by: Date | Helpful
Universal Toyota
Verified Customer
August 30, 2013

I was satisfied with my service, I had no problems or issues. They did what I expected them to do.

Flag This
Universal Toyota
Verified Customer
August 29, 2013

They were very helpful, knowledgable, and eager to make your experience a welcomed one.

Flag This
Universal Toyota
Verified Customer
August 28, 2013

My last service manager was very helpful and thorough.

Flag This
Universal Toyota
Verified Customer
August 27, 2013

Patrick is the best.

Flag This
Universal Toyota
Verified Customer
August 27, 2013

never have been disappointed in their customer service. Professional, fair, and honest.

Flag This
Universal Toyota
Verified Customer
August 27, 2013

I have used universal toyota for all my repairs ever since the purchase of my Tacoma. I have always received exceptional service.

Flag This
Universal Toyota
Verified Customer
August 24, 2013

THe staff is friendly and very speedy in getting you in and out.

Flag This
Universal Toyota
Verified Customer
August 24, 2013

They did what they said they were going to do. It was a lot more expensive than I expected.

Flag This
Universal Toyota
Verified Customer
August 22, 2013

We've been satisfied with the service while it was under warranty, they answer all of our questions, and do the work in a timely manner and we have not had anyone else work on our vehicles because we have not had any problems with them.

Flag This
Universal Toyota
Verified Customer
August 19, 2013

People are great and service is too.

Flag This
Universal Toyota
Verified Customer
August 16, 2013

I've had some bad experiences. I think someone passed on my cell phone number to sales. I feel like that is a privacy problem. I have had salesmen call me multiple times.

Flag This
Universal Toyota
Verified Customer
August 12, 2013

Amanda provided us with excellent customer service.

Flag This
Universal Toyota
Verified Customer
August 12, 2013

I like Toyota. The service and the products are amazing. I have been pleased ever since I bought it.

Flag This
Universal Toyota
Verified Customer
August 10, 2013

Have yet to have a negative experience.

Flag This
Universal Toyota
Verified Customer
August 08, 2013

Friendly, understandable, work well done, affordable price, and they always appreciate their customers. Thanks to you all.

Flag This
Universal Toyota
Verified Customer
August 08, 2013

They do everything physically possible to help me and my vehicle, and I refuse to use any other service.

Flag This
Universal Toyota
Verified Customer
August 07, 2013

I am very pleased with service dept.

Flag This
Universal Toyota
Verified Customer
August 07, 2013

They were awesome.

Flag This
Universal Toyota
Verified Customer
August 05, 2013

They're not very friendly, and always trying to push other services on me.

Flag This
Universal Toyota
Verified Customer
August 01, 2013

They were professional. They treat you very well. They talk to you nicely.

Flag This
Universal Toyota
Verified Customer
July 30, 2013

Great service, open communication, no hassle.

Flag This
Universal Toyota
Verified Customer
July 30, 2013

Friendly service.

Flag This
Universal Toyota
Verified Customer
July 24, 2013

Universal does my repairs in a timely manner. I can rely on the work they do for me. They are very courteous and attentive.

Flag This
Universal Toyota
Verified Customer
July 24, 2013

First of all they treat you like family. Great product clean environment. From service to salesman and financing everything is excellent but l would like to have a bigger incentives.

Flag This
Universal Toyota
Verified Customer
July 23, 2013

I had service on my Toyota. I had to cancel an appointment and they were very helpful in scheduling another appointment.

Flag This
Universal Toyota
Verified Customer
July 23, 2013

They have always done well. When they make a mistake they own up to it and take care of it. They do not do repairs that are not needed. They are very honest.

Flag This
Universal Toyota
Verified Customer
July 19, 2013

Mark Davis's customer care is outstanding. Serviced both of my vehicles that day with no delay.

Flag This
Universal Toyota
Verified Customer
July 19, 2013

They did it quickly and they talked to me like family. They helped and did my requests. They gave us soda and coffee while we were waiting.

Flag This
Universal Toyota
Verified Customer
July 18, 2013

Very friendly, always.

Flag This
Universal Toyota
Verified Customer
July 18, 2013

I like their service and their work, and I also like the way they treat my car.

Flag This
Universal Toyota
Verified Customer
July 16, 2013

I had to bring my car back to the dealership was because they damaged the car while I was getting a routine oil change. In no part of my visit today did I hear one, "I am sorry" the best I got was it is an unfortunate situation from the manager. After I asked a question about gas compensation I felt like I was being ridiculed when I walked back to the service agent. The service provided was sub par and needs improvement. They might sell excellent equipment, the delivery of service and human interaction needs to greatly improve. You never want a customer to leave your organization angry because of the way they were spoken too.

Flag This
Universal Toyota
Verified Customer
July 13, 2013

It took a little bit longer than I expected....other than that, great service!

Flag This
Universal Toyota
Verified Customer
July 12, 2013

Great service.

Flag This
Universal Toyota
Verified Customer
July 12, 2013

I am completely satisfied with Universal. We're actually planning on taking our car in to have the tires rotated.

Flag This
Universal Toyota
Verified Customer
July 11, 2013

The customer service was very good. The service person was friendly. They checked the car over and recommended things to be done. I was pleased with the overall experience.

Flag This
Universal Toyota
Verified Customer
July 10, 2013

Could not get my fog lights repaired(the tech. Don't work on Saturday ) that sucks!!!!!

Flag This
Universal Toyota
Verified Customer
July 10, 2013

They got the parts ordered on time. Timing was excellent. They got it done on time. They were very professional.

Flag This
Universal Toyota
Verified Customer
July 09, 2013

Quick and fast service and also cool customer service.

Flag This
Universal Toyota
Verified Customer
July 09, 2013

Previously, I had an issue with them replacing my cruise control lever. The entire lever was replaced, around $300, when the original lever could have been fixed in about 15 minutes. After some debate, they agreed to put the original lever back on so it could be fixed, and didn't charge me. This was a hassle. Otherwise, they were great.

Flag This
Universal Toyota
Verified Customer
July 06, 2013

I bought my car at Universal Toyota almost 8 years ago. Sammy Ayad was the first person I dealt with when I took my car for service and have been dealing with him ever since. He is a true professional and always takes care of my car's needs. Sammy is very patient and always assures me that everything will be taken care of. When I leave, I feel a sense of security that my car is safe for me or whoever is in it. The atmosphere is very comfortable and I do not mind waiting as long as I need to. It is like being at home. I live off of 410 & Bandera and have several Toyota dealers close to me, however I choose to travel to the other side of town because of the Sammy and the service that I get at Universal Toyota. Thank Sammy & Universal Toyota for all you do for me.

Flag This
Universal Toyota
Verified Customer
July 06, 2013

I was misdiagnosed of the situation on my vehicle. Universal was unable to cover the warranty from another Toyota dealership.

Flag This
Universal Toyota
Verified Customer
July 05, 2013

They are very personable and knowledgeable.

Flag This
Universal Toyota
Verified Customer
July 02, 2013

The advisor was extremely friendly. The advisor made sure I was up to speed on the status of my cars functionality. The time it took to complete my oil change was very quickly.

Flag This
Universal Toyota
Verified Customer
July 02, 2013

I never have any problems with them.

Flag This