12102 N Interstate 35, San Antonio, TX 78233 Map & directions
Call Now: (210) 625-8191
“I was satisfied with my service, I had no problems or issues. They did what I expected them to do.”
“I have used universal toyota for all my repairs ever since the purchase of my Tacoma. I have always received...”
“THe staff is friendly and very speedy in getting you in and out.”
“Amanda provided us with excellent customer service.”
“Have yet to have a negative experience.”
“They do everything physically possible to help me and my vehicle, and I refuse to use any other service.”
“Universal does my repairs in a timely manner. I can rely on the work they do for me. They are very...”
“The customer service was very good. The service person was friendly. They checked the car over and...”
“They got the parts ordered on time. Timing was excellent. They got it done on time. They were very...”
“They are very personable and knowledgeable.”
RepairPal’s Comprehensive Evaluation
Universal Toyota is an established part of the San Antonio community having first opened its doors in 1994. This RepairPal Certified Dealership has a large team of well trained technicians ready to take care of your service and repair needs. While service manager Cecil Hebert may be new to this dealer, he brings with him over 20 years of managerial experience. We found their modern facility to be equipped as we would expect, helping them to make professional repairs to your Toyota. Among the many customer amenities they offer you will find: A child friendly waiting area with Wifi internet and refreshments, a local shuttle service, and early-bird vehicle drop-off.
|AC/Heating||Alignment||Check Engine Light||Diagnosis|
|Hybrid/Electric||Oil Change & Lube||Scheduled Maintenance||Service & Repair|
|Timing Belts||Tire Sales/Repair|
|Car Wash||Coffee||Early Bird Dropoff||Loaner Car|
|Open Saturday||Parts/Accessories||Rental Car||Shuttle|
Customer Reviews (44 reviews)44 Sort by: Helpful |
I had to bring my car back to the dealership was because they damaged the car while I was getting a routine oil change. In no part of my visit today did I hear one, "I am sorry" the best I got was it is an unfortunate situation from the manager. After I asked a question about gas compensation I felt like I was being ridiculed when I walked back to the service agent. The service provided was sub par and needs improvement. They might sell excellent equipment, the delivery of service and human interaction needs to greatly improve. You never want a customer to leave your organization angry because of the way they were spoken too.
Previously, I had an issue with them replacing my cruise control lever. The entire lever was replaced, around $300, when the original lever could have been fixed in about 15 minutes. After some debate, they agreed to put the original lever back on so it could be fixed, and didn't charge me. This was a hassle. Otherwise, they were great.
I bought my car at Universal Toyota almost 8 years ago. Sammy Ayad was the first person I dealt with when I took my car for service and have been dealing with him ever since. He is a true professional and always takes care of my car's needs. Sammy is very patient and always assures me that everything will be taken care of. When I leave, I feel a sense of security that my car is safe for me or whoever is in it. The atmosphere is very comfortable and I do not mind waiting as long as I need to. It is like being at home. I live off of 410 & Bandera and have several Toyota dealers close to me, however I choose to travel to the other side of town because of the Sammy and the service that I get at Universal Toyota. Thank Sammy & Universal Toyota for all you do for me.