Universal Toyota

This shop is not RepairPal Certified. Learn more
12102 N Interstate 35
San Antonio, TX 78233
CLOSED NOW
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7:00am to 7:00pm
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7:00am to 7:00pm
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7:00am to 7:00pm
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7:00am to 5:00pm
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7:00am to 7:00pm
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Closed
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7:00am to 7:00pm
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7:00am to 7:00pm
(210) 654-1515

This shop is not yet RepairPal Certified - Learn More

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  • Ask whether they warranty their repairs (and for how long).
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Details

Auto Repair Experience

  • Cecil Hebert, Manager
  • Established 1994

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair

Amenities

  • Car Wash
  • Coffee
  • Early Bird Dropoff
  • Loaner Car
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Shuttle
  • Wireless Internet

Makes We Serve

  • Scion
  • Toyota
Reviews

Overall Rating

44 Reviews

Customer Reviews

Verified CustomerAugust 30, 2013

I was satisfied with my service, I had no problems or issues. They did what I expected them to do.

August 29, 2013

They were very helpful, knowledgable, and eager to make your experience a welcomed one.

Verified CustomerAugust 28, 2013

My last service manager was very helpful and thorough.

August 27, 2013

Patrick is the best.

Verified CustomerAugust 27, 2013

I have used universal toyota for all my repairs ever since the purchase of my Tacoma. I have always received exceptional service.

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August 27, 2013

never have been disappointed in their customer service. Professional, fair, and honest.

Verified CustomerAugust 24, 2013

THe staff is friendly and very speedy in getting you in and out.

August 24, 2013

They did what they said they were going to do. It was a lot more expensive than I expected.

August 22, 2013

We've been satisfied with the service while it was under warranty, they answer all of our questions, and do the work in a timely manner and we have not had anyone else work on our vehicles because we have not had any problems with them.

Verified CustomerAugust 19, 2013

People are great and service is too.

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Verified CustomerAugust 16, 2013

I've had some bad experiences. I think someone passed on my cell phone number to sales. I feel like that is a privacy problem. I have had salesmen call me multiple times.

August 12, 2013

Amanda provided us with excellent customer service.

Verified CustomerAugust 12, 2013

I like Toyota. The service and the products are amazing. I have been pleased ever since I bought it.

August 10, 2013

Have yet to have a negative experience.

Verified CustomerAugust 08, 2013

Friendly, understandable, work well done, affordable price, and they always appreciate their customers. Thanks to you all.

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Verified CustomerAugust 08, 2013

They do everything physically possible to help me and my vehicle, and I refuse to use any other service.

August 07, 2013

I am very pleased with service dept.

Verified CustomerAugust 07, 2013

They were awesome.

Verified CustomerAugust 05, 2013

They're not very friendly, and always trying to push other services on me.

Verified CustomerAugust 01, 2013

They were professional. They treat you very well. They talk to you nicely.

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Verified CustomerJuly 30, 2013

Great service, open communication, no hassle.

Verified CustomerJuly 30, 2013

Friendly service.

July 24, 2013

Universal does my repairs in a timely manner. I can rely on the work they do for me. They are very courteous and attentive.

Verified CustomerJuly 24, 2013

First of all they treat you like family. Great product clean environment. From service to salesman and financing everything is excellent but l would like to have a bigger incentives.

Verified CustomerJuly 23, 2013

I had service on my Toyota. I had to cancel an appointment and they were very helpful in scheduling another appointment.

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Verified CustomerJuly 23, 2013

They have always done well. When they make a mistake they own up to it and take care of it. They do not do repairs that are not needed. They are very honest.

Verified CustomerJuly 19, 2013

Mark Davis's customer care is outstanding. Serviced both of my vehicles that day with no delay.

Verified CustomerJuly 19, 2013

They did it quickly and they talked to me like family. They helped and did my requests. They gave us soda and coffee while we were waiting.

Verified CustomerJuly 18, 2013

I like their service and their work, and I also like the way they treat my car.

Verified CustomerJuly 18, 2013

Very friendly, always.

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July 16, 2013

I had to bring my car back to the dealership was because they damaged the car while I was getting a routine oil change. In no part of my visit today did I hear one, "I am sorry" the best I got was it is an unfortunate situation from the manager. After I asked a question about gas compensation I felt like I was being ridiculed when I walked back to the service agent. The service provided was sub par and needs improvement. They might sell excellent equipment, the delivery of service and human interaction needs to greatly improve. You never want a customer to leave your organization angry because of the way they were spoken too.

July 13, 2013

It took a little bit longer than I expected....other than that, great service!

Verified CustomerJuly 12, 2013

Great service.

Verified CustomerJuly 12, 2013

I am completely satisfied with Universal. We're actually planning on taking our car in to have the tires rotated.

Verified CustomerJuly 11, 2013

The customer service was very good. The service person was friendly. They checked the car over and recommended things to be done. I was pleased with the overall experience.

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Verified CustomerJuly 10, 2013

They got the parts ordered on time. Timing was excellent. They got it done on time. They were very professional.

Verified CustomerJuly 10, 2013

Could not get my fog lights repaired(the tech. Don't work on Saturday ) that sucks!!!!!

Verified CustomerJuly 09, 2013

Quick and fast service and also cool customer service.

July 09, 2013

Previously, I had an issue with them replacing my cruise control lever. The entire lever was replaced, around $300, when the original lever could have been fixed in about 15 minutes. After some debate, they agreed to put the original lever back on so it could be fixed, and didn't charge me. This was a hassle. Otherwise, they were great.

Verified CustomerJuly 06, 2013

I bought my car at Universal Toyota almost 8 years ago. Sammy Ayad was the first person I dealt with when I took my car for service and have been dealing with him ever since. He is a true professional and always takes care of my car's needs. Sammy is very patient and always assures me that everything will be taken care of. When I leave, I feel a sense of security that my car is safe for me or whoever is in it. The atmosphere is very comfortable and I do not mind waiting as long as I need to. It is like being at home. I live off of 410 & Bandera and have several Toyota dealers close to me, however I choose to travel to the other side of town because of the Sammy and the service that I get at Universal Toyota. Thank Sammy & Universal Toyota for all you do for me.

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Verified CustomerJuly 06, 2013

I was misdiagnosed of the situation on my vehicle. Universal was unable to cover the warranty from another Toyota dealership.

Verified CustomerJuly 05, 2013

They are very personable and knowledgeable.

July 02, 2013

The advisor was extremely friendly. The advisor made sure I was up to speed on the status of my cars functionality. The time it took to complete my oil change was very quickly.

Verified CustomerJuly 02, 2013

I never have any problems with them.

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