Like most people I am a very busy guy. I don't have the time nor the money to waste on a (excuse the language) half ass shop with half ass mechanics. If I am going to a repair shop I am already upset that I need to spend more $ on my car. I don't want to worry about how much it is going to cost. Or if the place I took it to is going to diagnose the problem properly the first time (Saving me $$)
I was referred to Rob at Universal by a friend a couple of years ago. I have never felt more confident in a repair facility/mechanic in my entire life..... I will NEVER go anywhere else. Fair prices, extremely knowledgeable and incredibly thorough. My questions get answered without making me feel like a moron, and I feel and sense nothing but honesty and concern for my issues/repairs every time I deal with them.
10 stars if I could!!! Keep up the good work Universal!!