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Ulmer's Auto Care

6389 Salem Rd, Cincinnati, OH 45230 Map & directions

Call Now: (513) 452-4978

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About Ulmer's Auto Care

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability (?)
97
Tools & Equipment (?)
94
Customer Service (?)
93
Customer Conveniences (?)
36 months / 36,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Ulmer's Auto Care has been in business for a long time; incredibly, since 1936. Cars were a lot different back then, but Ulmer's has kept up with technology by having on staff five technicians with 86 combined years of experience between them (and three are ASE certified). All work is backed by an unbelievable 36-month/36,000-mile warranty and they offer complimentary loaner cars, a shuttle to work or home, and also a free pickup and delivery service to make your automotive repair and maintenance experience as painless as possible. Plus, their Oil Change That Gives Back program has raised over $15,000 donations to area charities in the last five years.

Message from the Shop

Providing Service Beyond Compare Servicing Greater Cincinnati since 1936

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

Muffler & Exhaust Oil Change & Lube Service & Repair Tire Sales/Repair
Transmission Repair

Amenities

Car Delivery Car Pickup/Dropoff Car Wash Child Friendly
Coffee Early Bird Dropoff Financing Heated Waiting Room
Loaner Car Service Guarantee Shopping Nearby Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews 22 verified reviews

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Ulmer's Auto Care
Verified Customer
September 18, 2012

They've always been fair, deal with me fair. I never feel like I'm being mistreated. They contribute to the community and it is always a pleasure doing business with them.

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Ulmer's Auto Care
Verified Customer
July 27, 2012

They do a great job on car repairs. Very honest.

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Ulmer's Auto Care
Verified Customer
September 22, 2012

The availability of a loaner car is what brought me to Ulmers. The people and service are why I keep coming back.

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Ulmer's Auto Care
Verified Customer
September 21, 2012

It was the first time service with them after many other services going out of business or bad complaints and I heard this was a reputable place and we checked them out with the Better Business Bureau and we were very pleased.

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Ulmer's Auto Care
Verified Customer
September 20, 2012

I trust them and that is really the biggest part of it. They don't try to push anything on me that isn't necessary, they are very courteous, they are exceptional. They take care of me very good. I totally trust them with my car.

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Ulmer's Auto Care
Verified Customer
September 20, 2012

I have another car they just finished working on and I have been extremely pleased by the quality of the work. They are very nice, courteous and they offer shuttle service. I went to a Subaru dealer and got a quote and Ulmer's was much less. I am sold on Ulmer's.

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Ulmer's Auto Care
Verified Customer
September 18, 2012

They were very polite and very professional, I got the impression they are completely honest and not pushing anything. I am completely satisfied and I'd be happy to go back if I needed something.

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Ulmer's Auto Care
Verified Customer
September 15, 2012

I went to Ulmer's on the recommendation of a friend and I told them I wanted done and what parts to use and the price was close to what we had discussed. It's about a good experience as I've ever had with auto repair.

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Ulmer's Auto Care
Verified Customer
September 14, 2012

They are very polite, they keep you informed of what they're going to be doing. I got it out of the shop, I had to go to the hospital, and now my car is doing the same thing it was doing when I brought it in there. I'm sure if I take it back they'll get it fixed.

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Ulmer's Auto Care
Verified Customer
September 13, 2012

I was going to Volvo showroom to get the things repaired, I was getting frustrated but Ulmer's had the solution instead of me selling the car and getting a new one. I am definitely satisfied with Ulmer's.

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Ulmer's Auto Care
Verified Customer
September 13, 2012

We checked the prices of the parts they put on and they compared very high. I just thought they were pretty expensive. They were kind and lent me a car, prompt and very clean and professional.

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Ulmer's Auto Care
Verified Customer
September 05, 2012

The big thing for me is having an on-going partnership with Ulmer's as it relates to next steps to consider for my car. I have 200,000 miles and due to lay-offs I need to keep my car longer than I planned. They have been looking out for me and my cars best interest to keep it running that much longer until I can get another car. I am a total car person and ultra picky and question everything. I'm confident they do good work.

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Ulmer's Auto Care
Verified Customer
August 29, 2012

I felt comfortable immediately on my first visit to Ulmer's office. I was elated I could have a car waiting for me and didn't have to worry about drop off and pick up. The service was excellent and look forward to Ulmer's servicing my car again when needed. I am very pleased to be able to do business with "local" people. I was told of possible repairs needed for my vehicle in the near future BUT never felt pressured they had to be dome at that moment. I was told prices and labor costs up front ....VERY MUCH APPRECIATED. Thank you.

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Ulmer's Auto Care
Verified Customer
August 22, 2012

Ulmer's provides excellent service that I want for my car at a much better price than the dealer.

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Ulmer's Auto Care
Verified Customer
August 13, 2012

Great experience - been using Ulmer's for years!

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Ulmer's Auto Care
Verified Customer
August 08, 2012

They always do an excellent job and are very customer service driven.

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Ulmer's Auto Care
Verified Customer
August 06, 2012

Very friendly staff. Pleasure talking with them each and every time.

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Ulmer's Auto Care
Verified Customer
July 23, 2012

They said I needed a new front axel and it would not be safe for my son to drive back to dc. Took it immediately to Mercedes of Cincinnati where we purchased it and a new axel was not needed. Would have spent $1400!!

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Ulmer's Auto Care
Verified Customer
July 13, 2012

Ulmer's provides service at a level that is far beyond the norm. The staff is friendly and provide expertise to the customer. I have recommended Ulmers to several friends.

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Ulmer's Auto Care
Verified Customer
June 22, 2012

We love Ulmer's and the family atmosphere they create. The newsletter is awesome and I will remain a loyal customer for as long as they remain committed to their customers and their community.

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Ulmer's Auto Care
Verified Customer
June 22, 2012

Very nice and helpful!!

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Ulmer's Auto Care
Verified Customer
June 05, 2012

They have loaner vehicles which greatly simplifies your life.

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Hours of Operation
Mon - Fri:7:00am to 6:00pm
Call Now:

(513) 452-4978

Auto Repair Experience

  1. Bryan Kauffeld, Owner
  2. Established 1936
  3. 5 Auto Repair Mechanics on Staff
  4. 4 ASE Certified Auto Technicians
  5. 86 Years of Car Repair Experience