Tuffy Auto Service Center - Portage

(269) 924-0306
46 Verified Reviews

8:00am to 6:00pm
8:00am to 6:00pm
8:00am to 6:00pm
8:00am to 6:00pm
8:00am to 6:00pm
8:00am to 4:00pm


7027 S Westnedge Ave
Portage, MI 49002 USA


  • Richard King, Owner
  • Emily King, Manager
  • Established 2005
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 21 Years of Car Repair Experience

Tuffy Auto Service Center - Portage Reviews


46 Verified Reviews
5 stars
4 stars
3 stars
2 stars
1 star
by - Verified Customer April 06, 2017


by - Verified Customer March 31, 2017

I've been bringing my family's cars to Tuffy - Portage for many years. Emily (manager) and Rick (owner) have always treated us fairly and provided honest advice on our car needs. It's clear they value honesty and relationships over making a quick buck and as a result they've got a customer for life.

by - Verified Customer March 28, 2017

Very awesome..... it was nice to be able to deal with a shop that cares.

by - Verified Customer March 24, 2017

I never received an estimate for the other things that needed to be fixed. It was suppose to be emailed to me.

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by - Verified Customer March 16, 2017

They made it feel like you were at home there.

by - Verified Customer March 16, 2017

Went to Tuffy for oil change out of convenience. Cost about as much as a dealership without the tire rotation. Friendly service.

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by - Verified Customer February 24, 2017

Thank you Rick.

by - Verified Customer February 21, 2017

I needed an oil change and inspection.

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by - Verified Customer February 06, 2017

Thank you.

by - Verified Customer January 29, 2017

Work is always completed on time as promised. Pricing is good compared to other shops. Old parts always available to inspect after work is done. They don't try to sell you something you don't need.

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by - Verified Customer January 13, 2017

Great all-around experience. Will surely return and recommend to friends.

by - Verified Customer January 13, 2017

As always friendly & great service.

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by - Verified Customer January 13, 2017

I was given a loaner car so that I didn't have to wait 4 hours at the shop. Great customer service!!!

by - Verified Customer January 12, 2017

Good service.

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by - Verified Customer January 09, 2017

One of the main chicks in the office I felt like was having a bad day and was doom and gloom the whole time while giving me an explanation about my car when I picked it up from an oil change. I will not be returning as I've always had my car serviced at other places and never once did anyone bring up as many issues and problems as they did within a three month span.

by - Verified Customer December 02, 2016

They are very friendly and helpful.

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by - Verified Customer November 28, 2016

Great place.

by - Verified Customer November 24, 2016

The saleswoman at the register was very polite. The problem was with the two mechanics that inspected car during oil change. They stated that I needed struts, rear shocks and had a leak in the power steering. Took car to my regular mechanic and was advised no problem existed to have these repairs made.

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by - Verified Customer November 22, 2016

I think the full synthetic oil change with tire rotation is a great value.

by - Verified Customer November 16, 2016

I will not take my car anywhere other than to see Emily or Rick at Tuffy. I always have expectations that are exceeded and recommend Tuffy to everyone I talk to about car repairs.

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by - Verified Customer November 01, 2016

They kept me informed of the progress and when done.

by - Verified Customer August 07, 2014

I just moved into the area and it's the only place I've been around here and they did a good job!

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by - Verified Customer August 02, 2014

They looked at my car once, then we had to bring it back another time so they get a 8.

by - Verified Customer August 02, 2014

They just did everything right and I didn't have an oil leak after. The whole point is not have oil leakage drop in your garage.

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by July 31, 2014

They replaced my starter and a year later it went bad and they replaced it for nothing. I was very satisfied with their service.

by - Verified Customer July 26, 2014

They were friendly by the way they approached me and talked with me. The front desk was courteous, got the job done right and pretty low prices.

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by - Verified Customer July 20, 2014

Everything about the customer service, they went above and beyond, from the prompt service to letting my friend make a payment over the phone. Also they waited for my payment and that really help me out.

by - Verified Customer July 20, 2014

I've been doing business with them for fifteen years. Never given me trouble. And everything has been done to the best of their ability.

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by - Verified Customer July 18, 2014

They have good friendly service and they are very nice and professional.

by - Verified Customer July 17, 2014

Well they are good, I have been going to them for many years. I'm satisfied with him, but the prices keep going up just like every were else.

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by - Verified Customer July 16, 2014

He got it in on time and it seemed to work out. No problems.

by - Verified Customer July 16, 2014

They are very helpful. I had a couple issues with my car that no one could resolve and they resolved it. I had a headlight that needed replaced and they replaced it.

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by July 15, 2014

They examined my squeaky brakes. I'm not a car expert by any means and they got me out of there at no cost. Honest and I would hope reliable.

by - Verified Customer July 15, 2014

They were prompt with the diagnosis and they did the work they said they would and the price was fair, I had shopped around for prices and the price was the same at all shops. I decided to go to them because I trust the work they do.

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by - Verified Customer July 14, 2014

They do a good job and complete the work when they say they will. He is friendly, and nice by the way they spoke and acted.

by - Verified Customer July 14, 2014

They were very helpful and thorough.

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by - Verified Customer July 13, 2014

I just went there and needed something done and they were very courteous about things and did it for what I thought was a fair price. I was a satisfied customer.

by - Verified Customer July 08, 2014

Great customer service, they explain everything, they don't up sell or overcharge, and they take you out to the shop to show what work they are doing and what they recommend an why.

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by - Verified Customer July 08, 2014

They were accurate in their estimate, on time, and friendly.

by - Verified Customer July 07, 2014

They honored their service agreement, a part went bad and they replaced it. I have had service in the past and they are very easy to schedule appointments with.

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by - Verified Customer July 07, 2014

They weren't able to fix my problem. I had to go to the dealership and they aren't finished with it yet. Tuffy's diagnosis was also incorrect.

by - Verified Customer July 06, 2014

They get the job done. They do it well. They don't ever overcharge. Great service provider for many years.

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by - Verified Customer July 03, 2014

I like some services not everything. Depending on the issue would depend if I recommend or not.

by - Verified Customer June 29, 2014

They were quick in their service, got us in, did their repairs and got us out quickly

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by - Verified Customer June 28, 2014

I went in for an oil change, came home, didn't drive the car for a few days. I drove and it and had a puddle of oil in the garage. I told them to remove it and they said they wanted me to remove it myself. Eventually I got it taken care of.

by - Verified Customer June 27, 2014

The work wasn't perfect and it cost me a lot of money.

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  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
+ More


  • Child Friendly
  • Early Bird Dropoff
  • Financing
  • Loaner Car
  • Open Saturday
  • Open Weekends
  • Service Guarantee
  • Shuttle
  • Wireless Internet
+ More


  • ASE Blue Seal
  • NAPA


We service all make and models, foreign and domestic, cars and trucks. We provide diagnostics, major car repairs and minor auto repairs on most cars and light-duty trucks. Our focus is on providing excellent customer service that has been the foundation of our business for many years. We offer auto repair services to the greater community including brakes, new tire selection, tune-ups, and oil change services for your vehicle. Our certified technicians keep their skills current with training in the latest technology available for passenger cars, performance and light truck/SUVs. Complete under-car services, such as oil changes, brake repair, shocks, struts, wheel alignment, transmission repair and fluid flush for both foreign and domestic vehicles are readily available at competitive prices.


  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

RepairPal Scorecard


"We never put money ahead of people" is the philosophy that all Tuffy Auto Service Centers were founded on. The Portage location of this popular chain demonstrated this motto during our unbiased survey of their most recent customers. This RepairPal Certified team was described as friendly, helpful, thorough, and professional. This level of customer service, coupled with consistent ongoing training, and the necessary automotive tools and computer diagnostic equipment make this location a great place for your and your modern vehicle. Repairs ranging from check engine light diagnosis and repair, to minor and major mechanical, to tires and wheel alignment, as well as your scheduled maintenance needs are performed here. All this is backed by a 24-month / 24,000-mile warranty for your peace of mind. Loaner vehicles, local shuttle service, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.

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