I've been bringing my family's cars to Tuffy - Portage for many years. Emily (manager) and Rick (owner) have always treated us fairly and provided honest advice on our car needs. It's clear they value honesty and relationships over making a quick buck and as a result they've got a customer for life.
Very awesome..... it was nice to be able to deal with a shop that cares.
I never received an estimate for the other things that needed to be fixed. It was suppose to be emailed to me.
They made it feel like you were at home there.
Went to Tuffy for oil change out of convenience. Cost about as much as a dealership without the tire rotation. Friendly service.
Thank you Rick.
I needed an oil change and inspection.
Work is always completed on time as promised. Pricing is good compared to other shops. Old parts always available to inspect after work is done. They don't try to sell you something you don't need.
Great all-around experience. Will surely return and recommend to friends.
As always friendly & great service.
I was given a loaner car so that I didn't have to wait 4 hours at the shop. Great customer service!!!
One of the main chicks in the office I felt like was having a bad day and was doom and gloom the whole time while giving me an explanation about my car when I picked it up from an oil change. I will not be returning as I've always had my car serviced at other places and never once did anyone bring up as many issues and problems as they did within a three month span.
They are very friendly and helpful.
The saleswoman at the register was very polite. The problem was with the two mechanics that inspected car during oil change. They stated that I needed struts, rear shocks and had a leak in the power steering. Took car to my regular mechanic and was advised no problem existed to have these repairs made.
I think the full synthetic oil change with tire rotation is a great value.
I will not take my car anywhere other than to see Emily or Rick at Tuffy. I always have expectations that are exceeded and recommend Tuffy to everyone I talk to about car repairs.
They kept me informed of the progress and when done.
I just moved into the area and it's the only place I've been around here and they did a good job!
They looked at my car once, then we had to bring it back another time so they get a 8.
They just did everything right and I didn't have an oil leak after. The whole point is not have oil leakage drop in your garage.
They replaced my starter and a year later it went bad and they replaced it for nothing. I was very satisfied with their service.
They were friendly by the way they approached me and talked with me. The front desk was courteous, got the job done right and pretty low prices.
Everything about the customer service, they went above and beyond, from the prompt service to letting my friend make a payment over the phone. Also they waited for my payment and that really help me out.
I've been doing business with them for fifteen years. Never given me trouble. And everything has been done to the best of their ability.
They have good friendly service and they are very nice and professional.
Well they are good, I have been going to them for many years. I'm satisfied with him, but the prices keep going up just like every were else.
He got it in on time and it seemed to work out. No problems.
They are very helpful. I had a couple issues with my car that no one could resolve and they resolved it. I had a headlight that needed replaced and they replaced it.
They examined my squeaky brakes. I'm not a car expert by any means and they got me out of there at no cost. Honest and I would hope reliable.
They were prompt with the diagnosis and they did the work they said they would and the price was fair, I had shopped around for prices and the price was the same at all shops. I decided to go to them because I trust the work they do.
They do a good job and complete the work when they say they will. He is friendly, and nice by the way they spoke and acted.
They were very helpful and thorough.
I just went there and needed something done and they were very courteous about things and did it for what I thought was a fair price. I was a satisfied customer.
Great customer service, they explain everything, they don't up sell or overcharge, and they take you out to the shop to show what work they are doing and what they recommend an why.
They were accurate in their estimate, on time, and friendly.
They honored their service agreement, a part went bad and they replaced it. I have had service in the past and they are very easy to schedule appointments with.
They weren't able to fix my problem. I had to go to the dealership and they aren't finished with it yet. Tuffy's diagnosis was also incorrect.
They get the job done. They do it well. They don't ever overcharge. Great service provider for many years.
I like some services not everything. Depending on the issue would depend if I recommend or not.
They were quick in their service, got us in, did their repairs and got us out quickly
I went in for an oil change, came home, didn't drive the car for a few days. I drove and it and had a puddle of oil in the garage. I told them to remove it and they said they wanted me to remove it myself. Eventually I got it taken care of.
The work wasn't perfect and it cost me a lot of money.