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Tuffy Auto Service Center - Kalamazoo

(269) 815-3506
62 Verified Reviews

HOURS
07:30
18:00
http://purl.org/goodrelations/v1#Monday
07:30
18:00
http://purl.org/goodrelations/v1#Tuesday
07:30
18:00
http://purl.org/goodrelations/v1#Wednesday
07:30
18:00
http://purl.org/goodrelations/v1#Thursday
07:30
18:00
http://purl.org/goodrelations/v1#Friday
07:30
16:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M
7:30am to 6:00pm
T
7:30am to 6:00pm
W
7:30am to 6:00pm
Th
7:30am to 6:00pm
F
7:30am to 6:00pm
S
7:30am to 4:00pm

ADDRESS

4110 Stadium Dr
Kalamazoo, MI 49008 USA

AUTO REPAIR EXPERIENCE

  • Richard King, Owner
  • Established 2005
  • 1 Auto Repair Mechanic on Staff
  • 15 Years of Car Repair Experience

Tuffy Auto Service Center - Kalamazoo Reviews

OVERALL RATING

62 Verified Reviews
5 stars
(21)
4 stars
(27)
3 stars
(8)
2 stars
(4)
1 star
(2)
by - Verified Customer April 21, 2017

It was good.

by - Verified Customer April 12, 2017

This shop is helping me keep my daughter's car on the road while she is in college.

by - Verified Customer April 02, 2017

I had a great time. The employees were very friendly and very knowledgeable. The recommended the correct or proper fix for what I was looking for.

by - Verified Customer March 30, 2017

They were very professional.

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by - Verified Customer March 29, 2017

The service guys were very helpful, knowledgeable, and delivered service at what I expected.

by - Verified Customer March 24, 2017

Service was efficient, handled in an easy going EFFECTIVE manner.

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by - Verified Customer March 15, 2017

Super friendly, super helpful. I had my brakes repaired. I waited there and when they weren't busy they were engaged and talkative. A good experience all around.

by - Verified Customer March 13, 2017

My understanding that the diagnostic fee would be credited to repairs, that didn't happen. I don't mind paying a fair labor rate but don't mark the parts up 100% on too. I personally and would advise others to avoid Tuffy

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by - Verified Customer March 09, 2017

I mean really great people that work there from a customer service stand point. For a standard oil change to get the car in the shop and the whole process took way too long.

by - Verified Customer March 08, 2017

The staff was very knowledgeable. Able to answer all my questions and quite friendly.

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by - Verified Customer March 07, 2017

Good experience I had to pay more for the part than I expected.

by - Verified Customer March 03, 2017

The service was good employees in there were extremely helpful. They answered all my questions I needed answered. I have no complaints on the vehicle everything is holding up.

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by - Verified Customer February 26, 2017

The service was fast, quick and friendly. They diagnosed the problem within a half an hour and had it fixed within 3 hours. It was pretty straightforward.

by - Verified Customer February 26, 2017

It's good. They got the job done. I'll be coming back soon for a tail light.

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by - Verified Customer February 24, 2017

They did the job as they said they would and provided me with an accurate quote ahead of time.

by - Verified Customer February 22, 2017

They fixed everything I asked about and provided guidence on another issue.

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by - Verified Customer February 21, 2017

They were friendly, quick, and reasonable on the price. I really enjoyed working with them.

by - Verified Customer February 21, 2017

I thought they were really great. It was just an oil change. If there were any problems then they would let me know. They didn't force anything upon me.

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by - Verified Customer February 20, 2017

It was fair. The people were good. The guy that was there was very clear and easy going.

by - Verified Customer February 19, 2017

They do have excellent customer service. They were very, very accomodating.

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by - Verified Customer February 17, 2017

They were very nice, but they said that it's very hard to get into their schedule and I didn't like that.

by - Verified Customer February 17, 2017

It's friendly and professional.

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by - Verified Customer February 17, 2017

He was good, cooperative, accommodating, and everything was good. They checked out my car and did a fuel inspection.

by - Verified Customer February 15, 2017

I thought they were nice, trustworthy, quick, and they do good work.

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by - Verified Customer February 15, 2017

It was just very quick they took care of the problem had no issues after that.

by - Verified Customer February 14, 2017

They are very reliable, my car was done before it was estimated to be done. It was an overall good experience.

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by - Verified Customer February 13, 2017

It was really nice. They helped me out with my brakes and they provided me with a loaner car when they had to keep my car. They didn't charge me the installation fees, they just charged me for the parts.

by - Verified Customer February 13, 2017

They figured out what was wrong with it.

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by - Verified Customer February 10, 2017

They are knowledgeable, but not too knowledgeable about foreign cars.

by - Verified Customer February 09, 2017

They were very cordial and helpful. They were understanding with the problems I was having. They made sure I had means of transportation if I had to leave my car.

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by - Verified Customer February 09, 2017

Quick and efficient. It's the way I like it.

by - Verified Customer February 09, 2017

I had an oil change there. It was okay. It was my brakes. They had a pretty good price and were pretty quick about it.

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by - Verified Customer February 07, 2017

They did a great job.

by - Verified Customer February 06, 2017

Great service, great people, and the guys in there did a good job.

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by - Verified Customer February 06, 2017

I think they do a good job and I think the price is fair.

by - Verified Customer February 05, 2017

It was good. The price is reasonable.

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by - Verified Customer January 11, 2017

I'm pleased with their service.

by - Verified Customer November 24, 2016

The oil change that I went in for was great. However, I was told that I needed tires. They were going to give me an estimate. It was busy so I told them that they could email me the estimate.

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by - Verified Customer July 14, 2014

They try to make you buy extra parts.

by - Verified Customer July 14, 2014

We have had other services that another shop couldn't figure out, they have given us options for repairs and I trust them because they always delivers.

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by - Verified Customer July 10, 2014

It was a good price oil change. It was close to my house.

by - Verified Customer July 10, 2014

It was fast, did the job right, it was good.

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by - Verified Customer July 06, 2014

They explained everything that was wrong with my car and they gave me a great price and I am extremely thankful. They have great customer service, and they are very nice to their customers.

by - Verified Customer July 05, 2014

I had a muffler issue, I have access to what they do, but they do a pretty good job. They did a good job! At the time, I was in a rush and needed it that day. The issues I had I couldn't do it myself.

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by - Verified Customer July 05, 2014

Quick service and my friend works there. Also he was helpful with breaking down all the repairs needed with my car.

by - Verified Customer July 04, 2014

They are friendly, have good customer service and they do the work fast.

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by - Verified Customer July 01, 2014

They have done a lot of good work for me in the past, and they have always done the work on time.

by - Verified Customer June 30, 2014

They did the job I wanted, they got the work done quickly and they charged me a very reasonable price. There was a brake special they had and I used it because I needed a full brake job and they also have a lot of coupons on their website.

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by - Verified Customer June 29, 2014

They did a great job, and were very helpful with my questions and everything has been good.

by - Verified Customer June 25, 2014

They guy went out of his way to help me out, the shop manager gave me options on what to do and he really helped me with my car. They are very reasonably priced, they got the part I needed so they could get me on my way quickly.

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by - Verified Customer June 23, 2014

They fixed the problem I had with my brakes and now they are working perfectly.

by - Verified Customer June 23, 2014

Good customer service and they did great work on all the parts for my car, and they did a great job for explaining the work they were doing on my car.

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by - Verified Customer June 22, 2014

They were trustworthy, up-front with me, I like that.

by - Verified Customer June 20, 2014

I have had multiple services from them, I trust their mechanics. They are truthful, they don't try to push you toward repairs you don't necessarily need.

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by June 19, 2014

I have to take my car again, it is making noises, I have to go back there again. Some parts were changed, it is doing what they fixed again.

by - Verified Customer June 14, 2014

I thought the service was good but it took a while and was a little expensive.

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by June 12, 2014

All of their prices are reasonable and they are always on top of their service.

by - Verified Customer June 09, 2014

Fast service, kind people, good pricing, and reasonable pricing.

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by June 08, 2014

When I first had service I needed my brakes done and I had a coupon but they didn't honor it but they did offer me an in-house coupon, I had service on my AC and I had a coupon for it and it was accepted.

by - Verified Customer June 07, 2014

There were certain things that I didn't like about my last visit.

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by - Verified Customer June 06, 2014

After I had a bunch of tests for my alternator, they did too many tests on it, a bit excessive. It cost me extra money on the mechanics time. The people were nice and kind and the alternator works, there are no issues with it.

by June 06, 2014

The staff was very friendly, but better prices elsewhere.

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RepairPal Scorecard
91
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
91
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
92
CUSTOMER AMENITIES
93

"We never put money ahead of people" is the philosophy that Tuffy Auto Service Centers were founded on. This commitment was demonstrated in evaluation of this location. This customer service philosophy, coupled with consistent ongoing training and the necessary automotive tools and computer diagnostic equipment make this location a great place for your and your modern vehicle. Repairs ranging from check engine light diagnosis and repair, to minor and major mechanical, to tires and wheel alignment, as well as your scheduled maintenance needs are available for your convenience. All this is backed by a 24-month / 24,000-mile warranty for your peace of mind. Loaner vehicles, local shuttle service, early bird drop off, and a waiting area with wireless Internet are also available.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts

AMENITIES

  • Early Bird Dropoff
  • Loaner Car
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • iATN

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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