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Tuffy Auto Service Center

7027 S Westnedge Ave, Portage, MI 49081 Map & directions

Call Now: (269) 509-8609

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About Tuffy Auto Service Center

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
93
Tools & Equipment (?)
94
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

"We never put money ahead of people" is the philosophy that all Tuffy Auto Service Centers were founded on. The Portage location of this popular chain demonstrated this motto during our unbiased survey of their most recent customers. This RepairPal Certified team was described as friendly, helpful, thorough, and professional. This level of customer service, coupled with consistent ongoing training, and the necessary automotive tools and computer diagnostic equipment make this location a great place for your and your modern vehicle. Repairs ranging from check engine light diagnosis and repair, to minor and major mechanical, to tires and wheel alignment, as well as your scheduled maintenance needs are performed here. All this is backed by a 24-month / 24,000-mile warranty for your peace of mind. Loaner vehicles, local shuttle service, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts

Amenities

Child Friendly Early Bird Dropoff Financing Loaner Car
Open Saturday Open Weekends Service Guarantee Shuttle
Wireless Internet

Customer Reviews 25 verified reviews

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Tuffy Auto Service Center
Verified Customer
August 07, 2014

I just moved into the area and it's the only place I've been around here and they did a good job!

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Tuffy Auto Service Center
Verified Customer
August 02, 2014

They looked at my car once, then we had to bring it back another time so they get a 8.

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Tuffy Auto Service Center
Verified Customer
August 02, 2014

They just did everything right and I didn't have an oil leak after. The whole point is not have oil leakage drop in your garage.

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Tuffy Auto Service Center
Verified Customer
July 31, 2014

They replaced my starter and a year later it went bad and they replaced it for nothing. I was very satisfied with their service.

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Tuffy Auto Service Center
Verified Customer
July 26, 2014

They were friendly by the way they approached me and talked with me. The front desk was courteous, got the job done right and pretty low prices.

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Tuffy Auto Service Center
Verified Customer
July 20, 2014

Everything about the customer service, they went above and beyond, from the prompt service to letting my friend make a payment over the phone. Also they waited for my payment and that really help me out.

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Tuffy Auto Service Center
Verified Customer
July 20, 2014

I've been doing business with them for fifteen years. Never given me trouble. And everything has been done to the best of their ability.

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Tuffy Auto Service Center
Verified Customer
July 18, 2014

They have good friendly service and they are very nice and professional.

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Tuffy Auto Service Center
Verified Customer
July 17, 2014

Well they are good, I have been going to them for many years. I'm satisfied with him, but the prices keep going up just like every were else.

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Tuffy Auto Service Center
Verified Customer
July 16, 2014

He got it in on time and it seemed to work out. No problems.

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Tuffy Auto Service Center
Verified Customer
July 16, 2014

They are very helpful. I had a couple issues with my car that no one could resolve and they resolved it. I had a headlight that needed replaced and they replaced it.

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Tuffy Auto Service Center
Verified Customer
July 15, 2014

They examined my squeaky brakes. I'm not a car expert by any means and they got me out of there at no cost. Honest and I would hope reliable.

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Tuffy Auto Service Center
Verified Customer
July 15, 2014

They were prompt with the diagnosis and they did the work they said they would and the price was fair, I had shopped around for prices and the price was the same at all shops. I decided to go to them because I trust the work they do.

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Tuffy Auto Service Center
Verified Customer
July 14, 2014

They do a good job and complete the work when they say they will. He is friendly, and nice by the way they spoke and acted.

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Tuffy Auto Service Center
Verified Customer
July 14, 2014

They were very helpful and thorough.

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Tuffy Auto Service Center
Verified Customer
July 13, 2014

I just went there and needed something done and they were very courteous about things and did it for what I thought was a fair price. I was a satisfied customer.

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Tuffy Auto Service Center
Verified Customer
July 08, 2014

Great customer service, they explain everything, they don't up sell or overcharge, and they take you out to the shop to show what work they are doing and what they recommend an why.

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Tuffy Auto Service Center
Verified Customer
July 08, 2014

They were accurate in their estimate, on time, and friendly.

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Tuffy Auto Service Center
Verified Customer
July 07, 2014

They honored their service agreement, a part went bad and they replaced it. I have had service in the past and they are very easy to schedule appointments with.

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Tuffy Auto Service Center
Verified Customer
July 07, 2014

They weren't able to fix my problem. I had to go to the dealership and they aren't finished with it yet. Tuffy's diagnosis was also incorrect.

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Tuffy Auto Service Center
Verified Customer
July 06, 2014

They get the job done. They do it well. They don't ever overcharge. Great service provider for many years.

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Tuffy Auto Service Center
Verified Customer
July 03, 2014

I like some services not everything. Depending on the issue would depend if I recommend or not.

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Tuffy Auto Service Center
Verified Customer
June 29, 2014

They were quick in their service, got us in, did their repairs and got us out quickly

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Tuffy Auto Service Center
Verified Customer
June 28, 2014

I went in for an oil change, came home, didn't drive the car for a few days. I drove and it and had a puddle of oil in the garage. I told them to remove it and they said they wanted me to remove it myself. Eventually I got it taken care of.

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Tuffy Auto Service Center
Verified Customer
June 27, 2014

The work wasn't perfect and it cost me a lot of money.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 6:00pm
Sat:8:00am to 4:00pm
Sun:CLOSED
Call Now:

(269) 509-8609

Auto Repair Experience

  1. Richard King , Owner
  2. Emily King, Manager
  3. 3 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 21 Years of Car Repair Experience