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Tuffy Auto Service Center

4110 Stadium Drive , Kalamazoo , MI 49008 Map & directions

Call Now: (269) 795-6687

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About Tuffy Auto Service Center

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
90
Technical Ability (?)
93
Tools & Equipment (?)
91
Customer Service (?)
93
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

"We never put money ahead of people" is the philosophy that Tuffy Auto Service Centers were founded on. This commitment was demonstrated in evaluation of this location. This customer service philosophy, coupled with consistent ongoing training and the necessary automotive tools and computer diagnostic equipment make this location a great place for your and your modern vehicle. Repairs ranging from check engine light diagnosis and repair, to minor and major mechanical, to tires and wheel alignment, as well as your scheduled maintenance needs are available for your convenience. All this is backed by a 24-month / 24,000-mile warranty for your peace of mind. Loaner vehicles, local shuttle service, early bird drop off, and a waiting area with wireless Internet are also available.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Diagnosis Oil Change & Lube
Scheduled Maintenance Service & Repair Timing Belts

Amenities

Early Bird Dropoff Loaner Car Shuttle Wireless Internet

Customer Reviews 24 verified reviews

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Tuffy Auto Service Center
Verified Customer

I had a muffler issue, I have access to what they do, but they do a pretty good job. They did a good job! At the time, I was in a rush and needed it that day. The issues I had I couldn't do it myself.

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Tuffy Auto Service Center
Verified Customer

I have had multiple services from them, I trust their mechanics. They are truthful, they don't try to push you toward repairs you don't necessarily need.

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Tuffy Auto Service Center
Verified Customer

I thought the service was good but it took a while and was a little expensive.

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Tuffy Auto Service Center
Verified Customer

All of their prices are reasonable and they are always on top of their service.

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Tuffy Auto Service Center
Verified Customer

They fixed the problem I had with my brakes and now they are working perfectly.

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Tuffy Auto Service Center
Verified Customer

When I first had service I needed my brakes done and I had a coupon but they didn't honor it but they did offer me an in-house coupon, I had service on my AC and I had a coupon for it and it was accepted.

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Tuffy Auto Service Center
Verified Customer

They try to make you buy extra parts.

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Tuffy Auto Service Center
Verified Customer

We have had other services that another shop couldn't figure out, they have given us options for repairs and I trust them because they always delivers.

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Tuffy Auto Service Center
Verified Customer

I have to take my car again, it is making noises, I have to go back there again. Some parts were changed, it is doing what they fixed again.

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Tuffy Auto Service Center
Verified Customer

There were certain things that I didn't like about my last visit.

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Tuffy Auto Service Center
Verified Customer

Quick service and my friend works there. Also he was helpful with breaking down all the repairs needed with my car.

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Tuffy Auto Service Center
Verified Customer

They did a great job, and were very helpful with my questions and everything has been good.

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Tuffy Auto Service Center
Verified Customer

Good customer service and they did great work on all the parts for my car, and they did a great job for explaining the work they were doing on my car.

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Tuffy Auto Service Center
Verified Customer

It was a good price oil change. It was close to my house.

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Tuffy Auto Service Center
Verified Customer

They were trustworthy, up-front with me, I like that.

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Tuffy Auto Service Center
Verified Customer

They guy went out of his way to help me out, the shop manager gave me options on what to do and he really helped me with my car. They are very reasonably priced, they got the part I needed so they could get me on my way quickly.

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Tuffy Auto Service Center
Verified Customer

They did the job I wanted, they got the work done quickly and they charged me a very reasonable price. There was a brake special they had and I used it because I needed a full brake job and they also have a lot of coupons on their website.

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Tuffy Auto Service Center
Verified Customer

They explained everything that was wrong with my car and they gave me a great price and I am extremely thankful. They have great customer service, and they are very nice to their customers.

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Tuffy Auto Service Center
Verified Customer

Fast service, kind people, good pricing, and reasonable pricing.

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Tuffy Auto Service Center
Verified Customer

They have done a lot of good work for me in the past, and they have always done the work on time.

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Tuffy Auto Service Center
Verified Customer

After I had a bunch of tests for my alternator, they did too many tests on it, a bit excessive. It cost me extra money on the mechanics time. The people were nice and kind and the alternator works, there are no issues with it.

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Tuffy Auto Service Center
Verified Customer

The staff was very friendly, but better prices elsewhere.

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Tuffy Auto Service Center
Verified Customer

It was fast, did the job right, it was good.

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Tuffy Auto Service Center
Verified Customer

They are friendly, have good customer service and they do the work fast.

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Hours of Operation
Mon - Fri:7:30am to 6:00pm
Sat:7:30am to 4:00pm
Sun:CLOSED
Call Now:

(269) 795-6687

Auto Repair Experience

  1. Richard King, Owner
  2. Established 2005
  3. 1 Auto Repair Mechanic on Staff
  4. 15 Years of Car Repair Experience