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Tuffy Auto Service Center - Acorn Lane

(847) 796-6240
42 Verified Reviews

HOURS
07:30
18:00
http://purl.org/goodrelations/v1#Monday
07:30
18:00
http://purl.org/goodrelations/v1#Tuesday
07:30
18:00
http://purl.org/goodrelations/v1#Wednesday
07:30
18:00
http://purl.org/goodrelations/v1#Thursday
07:30
18:00
http://purl.org/goodrelations/v1#Friday
07:30
17:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M
7:30am to 6:00pm
T
7:30am to 6:00pm
W
7:30am to 6:00pm
Th
7:30am to 6:00pm
F
7:30am to 6:00pm
S
7:30am to 5:00pm

ADDRESS

59 W Acorn Ln
Lake in the Hills, IL 60156 USA

AUTO REPAIR EXPERIENCE

  • Ronald Byrd, Owner
  • Established 1987
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 29 Years of Car Repair Experience

Tuffy Auto Service Center - Acorn Lane Reviews

OVERALL RATING

42 Verified Reviews
5 stars
(22)
4 stars
(12)
3 stars
(4)
2 stars
(2)
1 star
(2)
by - Verified Customer April 30, 2017

Buddy really does a great job at explaining your procedures and everything went exactly as explained!! Very happy

by - Verified Customer April 28, 2017

My only concern is now my check engine light came on 2hrs after I left your shop. Haven't had a chance to bring in during the week. Hoping I can get in to see you this Saturday afternoon.

by - Verified Customer April 28, 2017

DEFINITELY. Will come back. Great place.

by - Verified Customer April 21, 2017

Absolutely honest and reliable shop.

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by - Verified Customer April 18, 2017

It was fine.

by - Verified Customer April 11, 2017

Ron was great took care of everything for me. The car is great. Did everything I needed. Would go there for anything I need ever again. Even though it's an hour away.

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by - Verified Customer April 04, 2017

I have been to several places to try to have my repairs and up keep on my car done. I have not been satisfied with several of the places I've been to but I will return for more repairs as needed!

by - Verified Customer April 03, 2017

Nice place!

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by - Verified Customer March 31, 2017

Good job. Fair price.

by - Verified Customer March 31, 2017

Excellent job!

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by - Verified Customer March 24, 2017

It was just an oil change, but excellent care was taken and the experience was a pleasant one.

by - Verified Customer July 29, 2016

Excellent customer service provided in a timely manner.

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by - Verified Customer July 27, 2016

I had an oil change and tire rotation. The next day my brakes were grinding so hard that I had to replace them that same day. If something was wrong with my brakes, based on the tire rotation, they should have let me know.

by - Verified Customer July 25, 2016

Prompt service. Great price.

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by - Verified Customer July 22, 2016

I went there for an oil change. They changed my oil. I thought it was a little expensive. The waiting area was clean.

by - Verified Customer June 28, 2016

The service was fast & friendly.

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by - Verified Customer June 23, 2016

The manager of the store truly puts the needs of his customers first. He is friendly, attentive and honest. I have recommended this shop to friends already.

by - Verified Customer June 18, 2016

I went in for a front end alignment. I had to wait but I dropped in so I wasn't too surprised. They did a good job.

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by June 17, 2016

Friendly & trusting.

by June 17, 2016

I was told, when I went in for an oil change and inspection a few weeks earlier, that I needed a lower ball joint repair on my passenger side front area. After the technician inspected it, when I brought it in for the repair, he returned and told me that both needed to be repaired. My vehicle was making a high pitched sound from the front and a grinding from the back. I agreed to have the ball joints repaired after being told that it would get rid of the noise. After waiting two hours for the repaired ball joints, the tech, handed me my keys and said there is still a grinding in the back, probably a wheel bearing out of place, have a nice day. The car continued to have the high pitched noise from the front wheels. Needless to say, I took it elsewhere and was told that I needed new front brakes and had the wheel bearing hub repaired. I felt like I was taken for a ride with the lower ball joint.

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by - Verified Customer June 07, 2016

It worked out great. No surprises. They did what they said. They seem to be fairly priced.

by - Verified Customer June 06, 2016

Friendly reception. Work completed on time. Fair price.

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by - Verified Customer June 04, 2016

Great Service.

by June 02, 2016

My check engine light was on and it took 3 trips to the shop for them to be able to properly fix the problem. The initial fix cost a few hundred dollars, and I'm not convinced that it was even needed since I had to return twice for the problem to be finally repaired.

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by June 01, 2016

So far so good.

by - Verified Customer May 31, 2016

They provide good service. I don't have any problems.

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by May 24, 2016

It took me 2 hours extra to have them change transmission oil. It was too long waiting.

by - Verified Customer May 24, 2016

It was good. The entire service from the reception until I paid.

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by - Verified Customer May 21, 2016

Excellent. They accommodated me on a rush tire change.

by - Verified Customer May 11, 2016

They were fair, concise with what had to be done and performed the work satisfactory so it was satisfying. I'm happy and I'm going back to them.

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by - Verified Customer May 09, 2016

Very friendly and quick service. Did not try to sell me things I didn't need.

by - Verified Customer April 28, 2016

Very good service.

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by - Verified Customer April 21, 2016

It was fast and waiting room had enough things to occupy the kids.

by - Verified Customer April 16, 2016

Excellent - fast and efficient while reasonably priced.

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by - Verified Customer April 16, 2016

It was a good experience.

by April 02, 2016

I went in to get the lower ball joint replaced. The guy who is usually at the front desk wasn't there this time. There was a guy named Jeremy there. After my car was done, the guy didn't really say how the service went or if my car needed anything else. A few days later of driving my car, it started making a noise that it never did before. And sounded like it was coming from the side where the ball joint was replaced. I've taken my car here before and never had issues after it being serviced until this time. So I don't know if it wasn't inspected well afterward, or at least if there was something else that was needed to be done I would have appreciated Jeremy going over it with me.

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by - Verified Customer March 21, 2016

I found the manager is extremely helpful. He did everything he could to make my experience quick and to get me out of there. he sometimes fixes really small things free of charge as for a customer service things. It's for those small things I keep coming back. It's hard to find a mechanic you can trust.

by - Verified Customer March 18, 2016

They did a great job. They put the thermostat in, the pump and the radiator.

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by March 17, 2016

Very good.

by - Verified Customer March 05, 2016

Did incomplete repair on muffler.

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by February 23, 2016

Great place great people honest people and a great manager.

1 verified customer did not leave comments but provided this rating:
by David

RepairPal Scorecard
90
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
88
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
88
CUSTOMER AMENITIES
98

The Tuffy Auto Service Center located in Lake In The Hills has been serving the local community since back in 1987. This RepairPal Certified shop features a team with an excellent mix of experience, ongoing training, and ASE certifications. They are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “accommodating”, “honest”, “excellent”, and “helpful”. A local shuttle service, rental & loaner cars, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
+ More

AMENITIES

  • Early Bird Dropoff
  • Loaner Car
  • Open Saturday
  • Rental Car
  • Shuttle
  • Wireless Internet

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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