I read all the reviews, my husband has had great experience with Trinity so I took my 2006 Forester there for an 80K tune up/check up. At 2 pm, we received a call that they were just starting to check the car and we were asked if it were possible to leave it until Monday. My husband said that it wasn't possible to leave the car until Monday and asked the technicians to complete as much of the tune up as they could. We picked up the car at 4:40 pm--about 2.5 hours after the phonecall, and it was completely finished. I was thoroughly impressed: the shop had gone beyond and above my expectations!
But then the bill came: just over $1300. When I heard the price, I thought that the owner was joking--unfortunately, he was not. We had not been quoted a price, but based on our knowledge for the cost of the 80k tuneup (from multiple carsites), we expected the bill to be close to $800. The shock was evident in my expression, so the owner reduced the labor by about $200 for a total price of 1,179.43.The breakdown of the final cost: $470.88 in parts--and 692.12 for 2 men working on the car for 2 hours and 1 person for an extra .5 hour. maximum. That translates to about $130 per man per hour. According to our research, per hour cost for mechanics is $80-$100, with dealerships charging closer to $100.
I paid the bill (on my credit card) with the comment "it is what it is"). The owner gave us a card for free oil changes, AC check, etc. worth, as he stated, over $500.
Lesson learned: get a quote in writing before ordering the work, and compare it to the dealer's quote.