Trinitys Quality Auto Care
3385 Triangle Drive Southeast, Salem, OR 97302 Map & directions
Call Now: (503) 379-9734
“I felt the owner was honest and trustworthy.”
“I have already recommended Trinity's to others. I trust them to perform my car servicing correctly the first...”
“They were efficient and quick.”
“My water pump froze on my way from Eugene to Portland - just before the Commercial Street exit south of...”
“Good prices, good service.”
“This is one of the better places I have taken my car to. I am satisfied with the service and the way they...”
About Trinitys Quality Auto Care
RepairPal’s Comprehensive Evaluation
Trinity's Quality Auto Care was established in 2010 by Steve Galyen with honestly and integrity as his top priority. He has assembled a team of very experienced formally trained technicians who make ongoing training a priority. They attend good quality training classes on a regular basis and are committed to staying current with the latest technologies and industry trends. All 3 technicians have General Motors Dealership Training but are capable of servicing and repairing most makes and models. This RepairPal Certified shop has equipped itself with some of the industries best automotive tools and computer diagnostic equipment to make professional repairs on your vehicle. All work is backed by a 12-month / 12,000-mile warranty. Rental cars, shuttle service, and early bird drop off are available for your convenience.
Auto Makes We Service
|AC/Heating||Alignment||Check Engine Light||Diagnosis|
|Hybrid/Electric||Service & Repair||Timing Belts||Transmission Repair|
|Coffee||Early Bird Dropoff||Free Multi-Point Safety Inspection||Parts/Accessories|
|Rental Car||Senior Discount||Shuttle||Towing|
Customer Reviews 21 verified reviews (24 total)21 Sort by: Date |
I like that it is easy to book, that I have a great Groupon, and that the staff is friendly, but every time I take my car there it does like crazy after I leave for a long time. Up to a month. I'm sure it's just spilled oil but it is smelly, embarrassing, I can't close the garage door until it airs out etc.
My water pump froze on my way from Eugene to Portland - just before the Commercial Street exit south of Salem. How I ended up at Trinity is a long story, but mostly luck and a good strategy. Also, they were willing to fit me in at the end of their day. They answered all of my questions and cooperated with me in brainstorming a solution that I could live with and afford. I had great results, I trust them, and I would gladly be towed there yet again!
I read all the reviews, my husband has had great experience with Trinity so I took my 2006 Forester there for an 80K tune up/check up. At 2 pm, we received a call that they were just starting to check the car and we were asked if it were possible to leave it until Monday. My husband said that it wasn't possible to leave the car until Monday and asked the technicians to complete as much of the tune up as they could. We picked up the car at 4:40 pm--about 2.5 hours after the phonecall, and it was completely finished. I was thoroughly impressed: the shop had gone beyond and above my expectations!
But then the bill came: just over $1300. When I heard the price, I thought that the owner was joking--unfortunately, he was not. We had not been quoted a price, but based on our knowledge for the cost of the 80k tuneup (from multiple carsites), we expected the bill to be close to $800. The shock was evident in my expression, so the owner reduced the labor by about $200 for a total price of 1,179.43.The breakdown of the final cost: $470.88 in parts--and 692.12 for 2 men working on the car for 2 hours and 1 person for an extra .5 hour. maximum. That translates to about $130 per man per hour. According to our research, per hour cost for mechanics is $80-$100, with dealerships charging closer to $100.
I paid the bill (on my credit card) with the comment "it is what it is"). The owner gave us a card for free oil changes, AC check, etc. worth, as he stated, over $500.
Lesson learned: get a quote in writing before ordering the work, and compare it to the dealer's quote.
Quality work, and great customer service. I had a valve cover gasket leak, and the valve cover was buried under the intake manifold. Replacing it required disconnecting a ridiculous amount of vacuum lines and even a fuel line. I waited a month to write this review because I wanted let the repair prove itself. They made some recommendations to resolve the rough idle I was having, and frankly I didn't believe them, but after replacing what they suggested it leveled out nicely. Trust was definitely built during the entire experience. I would recommend them to anyone. Pricing was fair.