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Tri-City Transmission

2005 E Rio Salado Pkwy, Tempe, AZ 85281 Map & directions

Call Now: (480) 386-9218

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About Tri-City Transmission

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
92
Technical Ability (?)
97
Tools & Equipment (?)
91
Customer Service (?)
97
Customer Conveniences (?)
36 months / 50,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Tri-City Transmission prides itself as trendsetter in the transmission industry. This RepairPal Certified shop has been featured in a nationally recognized industry magazine in an article called "What's Working in the Transmission Industry". Dave Riccio is an ASE Certified technician who not only makes sure his staff is up to date and ready to handle just about any transmission related issue that rolls in the door, he is also a nationally recognized industry trainer who holds monthly training for other technicians at this 9000 sq ft facility. The team at Tri-City is highly qualified and very experienced with transmission repairs and they are equipped with the tools and computer diagnostic equipment that are needed to professionally and efficiently repair your modern vehicle. You can also tune into Bumper to Bumper Radio 92.3 KTAR to hear Dave Co-Host the local "Car Talk" radio broadcast. The warranty offered starts at 12-month / 12,000-miles and goes up to 36-months / 50,000-miles depending on what repairs are performed. For your convenience local shuttle service, loaner vehicles, rental cars, early bird drop off, and a clean comfortable waiting area with wireless Internet are available.

Message from the Shop

ATRA member

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Ram
Saab Saturn Scion
Subaru Suzuki Toyota
Volkswagen Volvo

Quality Affiliations

Specialties

Diagnosis Service & Repair Transmission Repair

Amenities

Car Delivery Car Pickup/Dropoff Car Wash Child Friendly
Coffee Early Bird Dropoff Free Inspection Gas/Diesel
Heated Waiting Room Loaner Car Parts/Accessories Rental Car
Se Habla Espanol Service Guarantee Shopping Nearby Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews 59 verified reviews

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Tri-City Transmission
Verified Customer
January 15, 2014

Very pleased with services. Each time something new was found during repairs, they communicated with me for approval. They went out of their way to locate specific parts I wanted, beyond standard. All work was very well done, and checked. There was no rushed work, or pushed employees, they took the needed time to insure my pickup would be ready to reliably do the work I needed it to do. All parts used were high quality, and their pricing was reasonable for the value I received. They are not a discount shop, nor are they cheap, but they give you all that you pay for.

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Tri-City Transmission
Verified Customer
January 23, 2014

Courtesy. Efficiency. Trust in workmanship. Professionalism.

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Tri-City Transmission
Verified Customer
January 23, 2014

I felt like they cared and were up front.

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Tri-City Transmission
Verified Customer
January 22, 2014

They did a fantastic job explaining the problem and were honest with costs and saved me from unnecessarily having my transmission replaced.

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Tri-City Transmission
Verified Customer
January 20, 2014

I have been going to Tri City Tansmission for over 35 yrs and they have done an outstanding job servicing my vehicles. They are honest and the workmanship is terrific.

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Tri-City Transmission
Verified Customer
January 17, 2014

They had great communication, service and did a wonderful job.

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Tri-City Transmission
Verified Customer
January 15, 2014

Customer service and support was always a priority for them, and we were always informed of what was being done during the repair process.

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Tri-City Transmission
Verified Customer
January 14, 2014

Great Service, Convenient and Friendly.

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Tri-City Transmission
Verified Customer
January 10, 2014

They do great work.

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Tri-City Transmission
Verified Customer
January 10, 2014

Up to this point everything has gone superbly.

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Tri-City Transmission
Verified Customer
December 30, 2013

They have the highest integrity and best customer service I've encountered in an automotive service facility.

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Tri-City Transmission
Verified Customer
December 13, 2013

The tech did a thorough job and didn't try to sell us anything we did not need.

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Tri-City Transmission
Verified Customer
December 13, 2013

I've always been delighted with the service and attention to detail that TCT has show me. They are at the top on my recomended businesses.

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Tri-City Transmission
Verified Customer
December 13, 2013

Repair was done right at a reasonable cost.

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Tri-City Transmission
Verified Customer
December 09, 2013

Tri-City rebuilt the transmission on my 2000 Durango and I thought they did a good job. So the next time I needed some work done on the Durango I took it to them. They called me back two days after I had dropped it off and told me it had a coolant leak and they would need to replace the water pump at a cost of $900+ before they could run the vehicle for a diagnosis. I immediately told them I would come down to get my vehicle - because the cooling system, including the water pump had been repaired/replaced within the past year. I picked it up and drove straight to the Dodge dealer on McDowell, they checked out the cooling system and found one of the hose clamps leaking. The trust I once had in them is gone.

7/21/14 Follow up review:
Tri-City Transmission rebuilt the transmission on our 2000 Durango, they did a good job and we were pleased. So, when we had another mechanical issue with the Durango we decided to take it to Tri-City Transmission. The experience was not so good this time and we had our vehicle towed to another shop to be repaired. When Dave Riccio read my review from your survey he contacted me and "Made It Right". We would not hesitate to take any of our vehicles to Tri-City Transmission. In fact, we have referred our friends who were transmission problems to Tri-City Transmission.
Our opinion is Dave Riccio is an honest guy.

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Tri-City Transmission
Verified Customer
December 09, 2013

Excellent service - communication - and follow through. clean, impressive shop.

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Tri-City Transmission
Verified Customer
December 06, 2013

They are the best!!!!

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Tri-City Transmission
Verified Customer
November 26, 2013

Excellent work and customer care.

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Tri-City Transmission
Verified Customer
November 25, 2013

They felt trustworthy from the 1st phone call and they assisted me in securing a rental that I could afford.

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Tri-City Transmission
Verified Customer
November 20, 2013

Customer service is great, they gave me ride home one time when I had my GMC truck in for service. It had sat for months outside. Tri-City took it down & had it cleaned up. I have been doing business with Tri-City for 35 yrs, they have always treated me with respect. More establishments should operate this way. Customers in turn should respect the business.

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Tri-City Transmission
Verified Customer
November 19, 2013

Excellent service.

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Tri-City Transmission
Verified Customer
November 15, 2013

They really took care of me and my truck.

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Tri-City Transmission
Verified Customer
November 15, 2013

Service has been exceptional... as promised and I have had no problems with the work that was done.

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Tri-City Transmission
Verified Customer
November 15, 2013

Outstanding customer service, clear explanation of repair, performed only what was needed without adding unnecessary service.

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Tri-City Transmission
Verified Customer
November 15, 2013

Service was great, everyone was friendly, and no service was performed without first getting my consent and giving me a price quote as well as an estimated time the work would take. Very professional, friendly and knowledgable place.

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Tri-City Transmission
Verified Customer
November 14, 2013

Always had good service at Tri City for the last 35 years.

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Tri-City Transmission
Verified Customer
November 06, 2013

Estimate of service given, recommendations were accurate, cost of service was less than my expectations.

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Tri-City Transmission
Verified Customer
November 01, 2013

Excellent service and explanations of problem.

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Tri-City Transmission
Verified Customer
October 24, 2013

They explained everything they were going to do ahead of time. They ended up saving me a lot of money and being very direct about guaranteeing their work.

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Tri-City Transmission
Verified Customer
October 18, 2013

Don't know any other transmission repair places; didn't shop around but I would get several estimates next time.

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Tri-City Transmission
Verified Customer
October 18, 2013

Above average service and responsiveness.

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Tri-City Transmission
Verified Customer
October 10, 2013

I just had my vehicle serviced and they were very professional and helpful.

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Tri-City Transmission
Verified Customer
October 04, 2013

Great service and all around trustworthy guys. There was an initial mix up on pricing (my fault) but they treated me respectfully and like an adult.

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Tri-City Transmission
Verified Customer
October 03, 2013

Excellent, Guaranteed and friendly service.

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Tri-City Transmission
Verified Customer
October 01, 2013

Great service and reasonable price.

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Tri-City Transmission
Verified Customer
September 27, 2013

The recommendation I received was almost word for word what I heard the advisors telling other customers, leading me to believe that it was just a pitch for me to spend money. When I declined additional work stating I needed to think about the amount and indicating I had been considering trading my vehicle in anyway, the advisor was very condescending and tried to coerce me into getting the additional work as well as telling me no dealership would take my vehicle and that if I brought it to him he'd give me $800 which would be far more than I'd get from a dealer. I did end up trading it in and received full blue book value of several thousand dollars. I was completely up front with the dealer about the transmission work that tri-city said I needed prior to the trade-in.

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Tri-City Transmission
Verified Customer
September 19, 2013

Friendly service. Loaner vehicle available. Clear diagnosis of problem. But...didn't fully correct the problem...and a bit expensive.

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Tri-City Transmission
Verified Customer
September 19, 2013

The owner, Dave Riccio, and the entire staff went so far beyond my expectations to make sure I was well taken care of through the process. And then the cost was incredibly reasonable for the work that was performed.

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Tri-City Transmission
Verified Customer
September 18, 2013

Fair, honest pricing. Tri-city also backs up their work.

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Tri-City Transmission
Verified Customer
September 05, 2013

Service and satisfaction begins the moment you enter the business and are greeted by whomever is at the desk and follows to the indications and or recommendations made to fix or stave off repair. On my last visit, a minor repair was done instead of replacing a large expensive part. That, will keep me coming back and recommending to all I know.

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Tri-City Transmission
Verified Customer
August 29, 2013

They've delivered on everything they've said and at a reasonable price.

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Tri-City Transmission
Verified Customer
August 28, 2013

Adequate service - delayed completion.

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Tri-City Transmission
Verified Customer
August 23, 2013

Great and honest service at a good price.

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Tri-City Transmission
Verified Customer
August 22, 2013

The owner and staff worked extremely wonderful. Not only did they replace the transmission and the car runs great, but they worked with me transporting the car from AZ to OH with great cooperation and patience.

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Tri-City Transmission
Verified Customer
August 22, 2013

They came highly recommended to me from my long-time trusted mechanic, and they did not disappoint. Friendly/knowledgeable staff, and quality work.

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Tri-City Transmission
Verified Customer
August 15, 2013

I think they do reliable work, but are not the most economical choice.

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Tri-City Transmission
Verified Customer
August 13, 2013

They did and do excellent work each time I go there.

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Tri-City Transmission
Verified Customer
August 06, 2013

I received the best service I have had in my entire lifetime there.... no joke!

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11 verified customers did not leave comments but provided these ratings:

(3) by 3 verified reviewers
(1) by 1 verified reviewer
(5) by Tom and 4 other verified reviewers
(1) by 1 verified reviewer
(1) by 1 verified reviewer
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Hours of Operation
Mon - Fri:7:00am to 5:30pm
Call Now:

(480) 386-9218

Auto Repair Experience

  1. David Riccio, Owner
  2. Established 1972
  3. 5 Auto Repair Mechanics on Staff
  4. 96 Years of Car Repair Experience