2005 E Rio Salado Pkwy, Tempe, AZ 85281 Map & directions
Call Now: (480) 386-9218
“I have been going to Tri City Tansmission for over 35 yrs and they have done an outstanding job servicing my...”
“They have the highest integrity and best customer service I've encountered in an automotive service facility.”
“The tech did a thorough job and didn't try to sell us anything we did not need.”
“I've always been delighted with the service and attention to detail that TCT has show me. They are at the top...”
“They are the best!!!!”
“Excellent work and customer care.”
“Always had good service at Tri City for the last 35 years.”
“They explained everything they were going to do ahead of time. They ended up saving me a lot of money and...”
“The owner, Dave Riccio, and the entire staff went so far beyond my expectations to make sure I was well taken...”
“They've delivered on everything they've said and at a reasonable price.”
“Great and honest service at a good price.”
About Tri-City Transmission
RepairPal’s Comprehensive Evaluation
Tri-City Transmission prides itself as trendsetter in the transmission industry. This RepairPal Certified shop has been featured in a nationally recognized industry magazine in an article called "What's Working in the Transmission Industry". Dave Riccio is an ASE Certified technician who not only makes sure his staff is up to date and ready to handle just about any transmission related issue that rolls in the door, he is also a nationally recognized industry trainer who holds monthly training for other technicians at this 9000 sq ft facility. The team at Tri-City is highly qualified and very experienced with transmission repairs and they are equipped with the tools and computer diagnostic equipment that are needed to professionally and efficiently repair your modern vehicle. You can also tune into Bumper to Bumper Radio 92.3 KTAR to hear Dave Co-Host the local "Car Talk" radio broadcast. The warranty offered starts at 12-month / 12,000-miles and goes up to 36-months / 50,000-miles depending on what repairs are performed. For your convenience local shuttle service, loaner vehicles, rental cars, early bird drop off, and a clean comfortable waiting area with wireless Internet are available.
Message from the Shop
Auto Makes We Service
|Diagnosis||Service & Repair||Transmission Repair|
|Car Delivery||Car Pickup/Dropoff||Car Wash||Child Friendly|
|Coffee||Early Bird Dropoff||Free Inspection||Gas/Diesel|
|Heated Waiting Room||Loaner Car||Parts/Accessories||Rental Car|
|Se Habla Espanol||Service Guarantee||Shopping Nearby||Shuttle|
|Towing||Warranty Accepted||Wireless Internet|
Customer Reviews 59 verified reviews59 Sort by: Date |
Very pleased with services. Each time something new was found during repairs, they communicated with me for approval. They went out of their way to locate specific parts I wanted, beyond standard. All work was very well done, and checked. There was no rushed work, or pushed employees, they took the needed time to insure my pickup would be ready to reliably do the work I needed it to do. All parts used were high quality, and their pricing was reasonable for the value I received. They are not a discount shop, nor are they cheap, but they give you all that you pay for.
Tri-City rebuilt the transmission on my 2000 Durango and I thought they did a good job. So the next time I needed some work done on the Durango I took it to them. They called me back two days after I had dropped it off and told me it had a coolant leak and they would need to replace the water pump at a cost of $900+ before they could run the vehicle for a diagnosis. I immediately told them I would come down to get my vehicle - because the cooling system, including the water pump had been repaired/replaced within the past year. I picked it up and drove straight to the Dodge dealer on McDowell, they checked out the cooling system and found one of the hose clamps leaking. The trust I once had in them is gone.
7/21/14 Follow up review:
Tri-City Transmission rebuilt the transmission on our 2000 Durango, they did a good job and we were pleased. So, when we had another mechanical issue with the Durango we decided to take it to Tri-City Transmission. The experience was not so good this time and we had our vehicle towed to another shop to be repaired. When Dave Riccio read my review from your survey he contacted me and "Made It Right". We would not hesitate to take any of our vehicles to Tri-City Transmission. In fact, we have referred our friends who were transmission problems to Tri-City Transmission.
Our opinion is Dave Riccio is an honest guy.
Customer service is great, they gave me ride home one time when I had my GMC truck in for service. It had sat for months outside. Tri-City took it down & had it cleaned up. I have been doing business with Tri-City for 35 yrs, they have always treated me with respect. More establishments should operate this way. Customers in turn should respect the business.
The recommendation I received was almost word for word what I heard the advisors telling other customers, leading me to believe that it was just a pitch for me to spend money. When I declined additional work stating I needed to think about the amount and indicating I had been considering trading my vehicle in anyway, the advisor was very condescending and tried to coerce me into getting the additional work as well as telling me no dealership would take my vehicle and that if I brought it to him he'd give me $800 which would be far more than I'd get from a dealer. I did end up trading it in and received full blue book value of several thousand dollars. I was completely up front with the dealer about the transmission work that tri-city said I needed prior to the trade-in.
Service and satisfaction begins the moment you enter the business and are greeted by whomever is at the desk and follows to the indications and or recommendations made to fix or stave off repair. On my last visit, a minor repair was done instead of replacing a large expensive part. That, will keep me coming back and recommending to all I know.
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