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Tri City Auto Care

(919) 800-0574
133 Verified Reviews
ken@tricityautocare.com

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M
7:30am to 5:30pm
T
7:30am to 5:30pm
W
7:30am to 5:30pm
Th
7:30am to 5:30pm
F
7:30am to 5:30pm
S
Closed

ADDRESS

1921 Garland Street
Durham, NC 27705 USA

AUTO REPAIR EXPERIENCE

  • Ken McCormick, Owner
  • Established 1989
  • 4 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technicians
  • 90 Years of Car Repair Experience

Tri City Auto Care Reviews

OVERALL RATING

133 Verified Reviews
5 stars
(104)
4 stars
(26)
3 stars
(2)
2 stars
(1)
1 star
(0)
by - Verified Customer April 13, 2017

Very nice and sociable people and more importantly time efficient.

by - Verified Customer April 13, 2017

Everything was explained well.

by - Verified Customer April 05, 2017

Always great!

by - Verified Customer April 02, 2017

Outstanding service.

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by - Verified Customer March 29, 2017

The service inspection was quick...real quick.

by - Verified Customer March 26, 2017

Great people! Great service!

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by - Verified Customer March 22, 2017

We have been taking our vehicles to Tri City Auto Care now for a few years and every experience so far has been good.

by - Verified Customer March 19, 2017

I dropped my car off for a replacement hybrid battery that I knew needed to be done. They had the entire replacement done in just a few hours and charged me a very fair price for the parts and labor. They did not push me to do anything else that I wasn't planning on. I would recommend Tri City Auto Care.

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by - Verified Customer March 19, 2017

This was my first time there, I was very pleased with the service.

by - Verified Customer March 16, 2017

Tire replacement.

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by - Verified Customer March 15, 2017

I was visiting my newly relocated to Durham son from Pennsylvania and noticed that his car was due for an oil change. Knowing that my son would never take care of this himself, I decided to do it while he was at work. I found Tri City Auto online and called for an appointment. They listened to my situation and made an appointment for me to come in that morning. The gentlemen in the shop were very pleasant and polite. I waited in the nice waiting area while the oil change was completed. Subsequently, the shop recommended a new air filter and one new wiper blade. I was told my options and the prices of all upfront. There was no pressure to purchase these items. I will definitely recommend that my son come here for all his automotive needs. Thank you!

by - Verified Customer March 14, 2017

Got an oil change for the first time here. People were kind, helpful and quick. Will be back.

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by - Verified Customer March 12, 2017

Satisfied with what was done.

by - Verified Customer March 05, 2017

They discovered broken steel belts on new tire, I had those replaced by tire dealer, Tri City then fixed the 4 wheel alignment. Rides better than it has since I bought it.

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by - Verified Customer March 05, 2017

Good experience.

by - Verified Customer February 28, 2017

Alignment.

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by - Verified Customer February 27, 2017

Excellent service as usual. I've been a long time customer and will continue to be one in the future.

by - Verified Customer February 27, 2017

Good customer service. Good communication.

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by - Verified Customer February 27, 2017

This was my first time using TriCity Auto Care and I felt that they did a good job explaining what they were doing to diagnose the problem with my car and then what needed to be done to fix it.

by - Verified Customer February 27, 2017

Thanks! I have already sent a friend to you.

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by - Verified Customer February 23, 2017

Nice comfortable waiting room. Friendly courteous people.

by - Verified Customer February 22, 2017

They always give me excellent care.

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by - Verified Customer February 22, 2017

First time here. Very nice staff, but took over an hour to patch my tire despite the shop not being busy.

by - Verified Customer February 22, 2017

This shop will always do what they can to ensure that I am a satisfied customer. That is a value that you cannot get just anywhere. I'll always go to these guys.

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by - Verified Customer February 20, 2017

Had a warning light. They explained what it was and how much it would take to fix it. No pressure .

by - Verified Customer February 16, 2017

Staff was good and very professional.

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by - Verified Customer February 16, 2017

My first visit. Will not be my last. We'll done. Finished earlier than expected. Thanks

by - Verified Customer February 13, 2017

This is one the best shops around.

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by - Verified Customer February 09, 2017

Fit me in for new tires last minute. Very helpful. Wish they were open on weekends

by - Verified Customer February 07, 2017

Just an inspection but friendliness, efficiency were top notch as usual.

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by - Verified Customer February 06, 2017

WE have always found Tri-City to be up front and honest about what needs to be done to our vehicles.

by - Verified Customer February 06, 2017

I am new, but so far, things have gone well. They drove me home due to leaving the car to be worked on.

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by - Verified Customer February 05, 2017

Will take all my vehicles there and advise anyone else to do the same.

by - Verified Customer February 01, 2017

Excellent work; courteous customer service; a bit pricey, but good quality workmanship.

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by - Verified Customer January 31, 2017

Thanks!

by - Verified Customer January 30, 2017

Between Ryan, Tony and Todd, I always feel like I am looked after, taken care of and have everything explained in detail with options. It's a good feeling and I appreciate their professionalism and friendliness.

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by - Verified Customer January 24, 2017

Excellent customer service.

by - Verified Customer January 23, 2017

Ken, Tony and everyone at the shop are great to work with...

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by - Verified Customer January 22, 2017

It was a great experience and I will be back.

by - Verified Customer January 18, 2017

The serpentine belt was replaced in a professional and timely fashion.

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by - Verified Customer January 16, 2017

Always go here for repairs. I have never regretted that decision!

by - Verified Customer January 16, 2017

Great service!

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by - Verified Customer January 15, 2017

Took my 50+ year old car in for repairs. They found parts rusted tight and were able to find new parts. Car drives much better as a result.

by - Verified Customer January 12, 2017

Honest and fair!

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by - Verified Customer January 11, 2017

Great experience! My car was ready even earlier than promised. Will definitely be returning!

by - Verified Customer January 11, 2017

Great service!

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by - Verified Customer January 10, 2017

Excellent Service!

by - Verified Customer January 05, 2017

Always a pleasure doing business with Tri-City Auto!

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by - Verified Customer January 03, 2017

I have always got great service at Tri City Auto Care. I recommend a co-worker who now is a customer. I completely trust their advice.

by - Verified Customer January 03, 2017

Everyone has always been super helpful!

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by - Verified Customer January 02, 2017

I only deal with people I trust, that's why I go to Tri-City Auto. I've been going to them for over twenty years and have always had good service.

by - Verified Customer January 01, 2017

I will go nowhere else. My home is with Tri-City Auto Care.

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by - Verified Customer January 01, 2017

I brought my sons car in for repair as he is a student at Georgia Tech. The check engine light came on while the car was in the shop and it was recommended to have fuel cleaning and reset the computer. Unfortunately, the very next day while driving back to college the light came back on.

by - Verified Customer December 29, 2016

Great job!

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by - Verified Customer December 29, 2016

Quick service that was professional.

by - Verified Customer December 28, 2016

Great service!

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by - Verified Customer December 28, 2016

I am always pleased with the service you provide.

by - Verified Customer December 28, 2016

It was my first visit and purchase at Tri City and I was very impressed. Thanks guys for everything!

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by - Verified Customer December 21, 2016

Wouldn't trust my car to anyone else.

by - Verified Customer December 20, 2016

I liked the work. They let me now about any additional work that needs to be done.

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by - Verified Customer December 20, 2016

Quality service personnel, professional staff.

by - Verified Customer December 19, 2016

Great job and excellent skills in service techs.

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by - Verified Customer December 18, 2016

They were very friendly, informative and courteous on the phone and in person. I had blown a tire and they installed a brand new one, filled the rest with air and did a multi point inspection within an hour. Work was done within the time quoted for the best price in the area, and I was barely late to work. I will definitely return for any needed work in the future.

by - Verified Customer December 15, 2016

I needed a tire to complete my return to Atlanta. They took me an hour before they closed, even with having to get my matching tire from the warehouse. While there, I observed courteous care of customers in the office and on the phone. The explanations of work needed were quite clear.

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by - Verified Customer December 15, 2016

Great service as usual.

by - Verified Customer December 14, 2016

Good.

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by - Verified Customer December 13, 2016

I am very satisfied.

by - Verified Customer December 08, 2016

My first time there and I felt they were very upfront with me about the cost of repairs for my car vs. looking for a newer vehicle. Not sure what I will be doing, but I know whenever I need future repairs, I will definitely return!

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by - Verified Customer December 07, 2016

Still Very Professional!!

by - Verified Customer December 06, 2016

Very kind people.

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by - Verified Customer December 05, 2016

Happy, happy, happy!

by - Verified Customer December 04, 2016

Good.

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by - Verified Customer December 01, 2016

I'll be back.

by - Verified Customer November 28, 2016

Excellent service ... Will definitely use Tri City Auto for all my vehicles.

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by - Verified Customer November 28, 2016

I have been going to Tri City Auto for years for my car needs and I am ALWAYS happy with the service I receive. I only trust Tri City Auto with my car. Thank you for the wonderful care you give to my family it's very much appreciated. May God forever bless your business and your employees!

by - Verified Customer November 22, 2016

Will continue to go to Tri-City Auto Care and I recommend them to all of my friends.

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by - Verified Customer November 21, 2016

Very happy with Tri City Auto Care. Been bringing my cars here for several years and happy to continue doing so!

by - Verified Customer November 21, 2016

Love this place! Trustworthy and reliable.

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by - Verified Customer November 21, 2016

The staff was very professional, friendly, helpful and knowledgeable. I have and will continue to recommend Tri City Auto Care!

by - Verified Customer November 20, 2016

These guys are amazing. I took my pickup in for an oil change. The brakes had been 'soft' My wife actually commented that they were not working properly. When they put the truck up on the rack they found the leak. Unfortunately the brake line on that side of the truck requires you to remove the gas tank to replace it. Oh, I should mention that they showed me all of this, I saw everything. I'm not a mechanic but, I have done some basic automotive work. Anyone could see the leak and the issue with the brake line. I told them that my daughter was counting on using the truck the next day for something at her job. They moved heaven and earth - finished the truck that day and my daughter was able to use it the next day. Oh, they also gave me a 'loaner' to drive since mine ended up taking longer to repair than just a simple oil change. Like I said, these guys - Ken and Tony are great will continue to use them for years to come. It's nice to have someone you can trust.

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by - Verified Customer November 20, 2016

I went in the shop about 2 hrs before closing I needed brakes an roters they did the job right then and there instead of telling me to come back the next day.

by - Verified Customer November 20, 2016

Pleasantly surprised. This type of clean, thoughtful service is no longer typically available in New York where I come from.

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by - Verified Customer November 15, 2016

I will keep coming back.

by - Verified Customer November 13, 2016

My favorite shoe store; just placed four new tires filled with nitrogen on my pick-up truck. Now ready for the NC, Winter. Thanks bobby, Tony and Ken for outstanding work!

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by - Verified Customer November 10, 2016

My car was repaired right and on time.The employers were nice and explained everything. I recommend them highly.

by - Verified Customer November 09, 2016

Good work. Very satisfied as always with TRI CITY.

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by - Verified Customer November 08, 2016

I enjoyed the experience. I will go there again.

by - Verified Customer November 05, 2016

Everyone there is courteous and very knowledgeable and also very friendly. Makes for a nice visit.

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by - Verified Customer November 02, 2016

Courteous, friendly people. Great work.

by - Verified Customer November 02, 2016

I don't know about cars, so I rely on car repair shops to treat me fair and to complete the work that they said they would do, and that I have paid for. I hope I can feel safe in my car.

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by - Verified Customer November 02, 2016

Great Job, great price, great people, Large and clean waiting area. No waiting on a walk in 40,000 mile service request. Recommend Highly.

by - Verified Customer October 31, 2016

Much more convenient than trying to arrange dealer service and price/quality is as good or better.

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by - Verified Customer September 19, 2016

Good service.

by September 19, 2016

Equipment malfunction but otherwise fine.

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by - Verified Customer September 16, 2016

Based on what my wife said, they were very helpful and even pointed out an issue unrelated to the service we were there for. Very thankful for that.

by - Verified Customer September 15, 2016

Always prompt, courteous, and reliable service every visit.

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by - Verified Customer September 14, 2016

Tony and staff were responsive, professional and extremely helpful!

by - Verified Customer September 13, 2016

Good.

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by - Verified Customer September 12, 2016

Good.

by - Verified Customer September 08, 2016

Always very courteous and Friendly. Review detail of work to be performed before and after service. Excellent customer service.

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by - Verified Customer September 07, 2016

Very good experience, I will return.

by September 07, 2016

They were super helpful when my alternator and battery broke. They called me to check and see if it was okay to proceed with certain replacement parts. They also picked me up at work and drove me to pick up my car. Everything was fixed in less than a day!

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by - Verified Customer September 01, 2016

Oil was changed and they checked out my brakes. I saved money over AAA and they gave me an accurate brake assessment, couldn't ask for more!

by - Verified Customer August 31, 2016

My daughter and I received prompt and excellent service!

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by - Verified Customer July 31, 2013

Over the years, at different locations, we have used his services. He is a friend of the family, is reliable, and honest. Those are rare qualities in the car repair business.

by July 30, 2013

Professional, loaner car, quality, willing to discuss options with clients. More expensive than some others.

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by July 26, 2013

I trust them to do what is needed and not charge for what is not needed. I have had good experience with them and seem to be honest. Price is competitive as well. They provide a ride to & from work when dropping off car so make it easy to get work done.

by - Verified Customer July 26, 2013

I've been going to Tri City Auto Care for years. They've always done great work and treated me well.

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by July 24, 2013

Easy to get an appointment, they explain what needs to be done. I like reminder emails.

by July 19, 2013

Good honest people.

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by - Verified Customer July 13, 2013

Long term customers and always satisfied

by July 12, 2013

The customer service is fantastic and in my experience the mechanics are second to none.

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by - Verified Customer July 11, 2013

I was happy with the service. I was happy with the price and happy all the way round.

by - Verified Customer July 11, 2013

We've used them for several years now and have always had good service. They stand behind their work.

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by - Verified Customer July 11, 2013

I've always had very good service. I have been treated fairly and was never over charged.

by - Verified Customer July 09, 2013

The owner is my best friend. We have been friends for 35 years and they do good work. They are up front about price and won't sell you anything you don't need.

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by - Verified Customer July 03, 2013

I can trust their recommendations for service. And, Tri-City really stands behind their work. I had an unresolved issue with a service, and Tri-City went above and beyond to ensure that the repair was done properly, and my SUV is running very well now. Bottom line is that I can trust them.

by - Verified Customer July 02, 2013

I have excellent customer service there. They tried to work with me as a customer. They are not pushy. Sometimes as a single woman you can get taken advantage of and I don't feel that way there. They try to help me with the best of their ability. I feel really comfortable there.

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by - Verified Customer July 01, 2013

Very pleased with the work and the personal attitude that they have. They are very professional with their work.

by - Verified Customer July 01, 2013

I came in unannounced. They fixed my car quickly, and they gave me a lot of options.

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by - Verified Customer June 27, 2013

I have always been given good information and they are very honest people.

by - Verified Customer June 26, 2013

I was very happy with the service. I didn't double check prices. I was pleasantly surprised with how fast they were done. It was same day.

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by June 26, 2013

I have gone here for years. I trust them to be honest with what's wrong with my vehicles. I have referred my family here and have felt better serviced here versus the dealers or anywhere else

by June 26, 2013

Car returned with cosmetic stains

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by - Verified Customer June 25, 2013

They work with you. They help you. They have cars on site that you can rent so you don't have to go to a car rental place.

by - Verified Customer June 25, 2013

He does a fine job. He does it quickly and is friendly. He's a good guy.

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by - Verified Customer June 24, 2013

I didn't have an appointment. I happened to look over on the interstate and saw their shop. I told them I was traveling and they took me right in.

by - Verified Customer June 20, 2013

He went out of his way to help us.

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Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Service Guarantee
  • Shuttle
  • Wireless Internet
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AFFILIATIONS

  • NAPA
  • iATN

MESSAGE FROM THE SHOP

Welcome to Tri-City Auto Care where honesty and integrity are the foundation of our business. We have been providing tires and automotive service since 1989. Our experienced staff members have the skills necessary to handle all major and minor repairs on both domestic and foreign vehicles. We look forward to serving you.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
97
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
95
CUSTOMER AMENITIES
95

Tri City Auto Care has been a serving the Durham community since 1989. Ken McCormick is the owner. Our team found this shop to have strong leadership with 2 experienced Service Advisers to address your needs. These 2 are backed up by 4 experienced technicians, 1 is ASE Master Certified, who combine for over 90 years of experience. They attend good quality ongoing automotive training. Tim has invested in the automotive tools and computer diagnostic equipment we would expect to see in a certified shop. They back most repairs with a 24 month/24000 mile warranty for your peace of mind. Shuttle service, loaner vehicles, early bird drop off, and wireless internet services are available for your convenience.


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