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Tri City Auto Care

1921 Garland Street, Durham, NC 27705 Map & directions

Call Now: (919) 800-0609

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About Tri City Auto Care

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
97
Technical Ability (?)
97
Tools & Equipment (?)
95
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Tri City Auto Care has been a serving the Durham community since 1989. Ken McCormick is the owner. Our team found this shop to have strong leadership with 2 experienced Service Advisers to address your needs. These 2 are backed up by 4 experienced technicians, 1 is ASE Master Certified, who combine for over 90 years of experience. They attend good quality ongoing automotive training. Tim has invested in the automotive tools and computer diagnostic equipment we would expect to see in a certified shop. They back most repairs with a 24 month/24000 mile warranty for your peace of mind. Shuttle service, loaner vehicles, early bird drop off, and wireless internet services are available for your convenience.

Message from the Shop

Welcome to Tri-City Auto Care where honesty and integrity are the foundation of our business. We have been providing tires and automotive service since 1989. Our experienced staff members have the skills necessary to handle all major and minor repairs on both domestic and foreign vehicles. We look forward to serving you.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Saab
Saturn Scion Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Smog/Emissions Testing Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Child Friendly Coffee Early Bird Dropoff Financing
Free Estimates Heated Waiting Room Loaner Car Military Discount
Service Guarantee Shuttle Wireless Internet

Customer Reviews 24 verified reviews (25 total)

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Tri City Auto Care
Verified Customer
July 31, 2013

Over the years, at different locations, we have used his services. He is a friend of the family, is reliable, and honest. Those are rare qualities in the car repair business.

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Tri City Auto Care
Verified Customer
July 30, 2013

Professional, loaner car, quality, willing to discuss options with clients. More expensive than some others.

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Tri City Auto Care
Verified Customer
July 26, 2013

I've been going to Tri City Auto Care for years. They've always done great work and treated me well.

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Tri City Auto Care
Verified Customer
July 26, 2013

I trust them to do what is needed and not charge for what is not needed. I have had good experience with them and seem to be honest. Price is competitive as well. They provide a ride to & from work when dropping off car so make it easy to get work done.

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Tri City Auto Care
Verified Customer
July 24, 2013

Easy to get an appointment, they explain what needs to be done. I like reminder emails.

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Tri City Auto Care
Verified Customer
July 19, 2013

Good honest people.

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Tri City Auto Care
Verified Customer
July 13, 2013

Long term customers and always satisfied

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Tri City Auto Care
Verified Customer
July 12, 2013

The customer service is fantastic and in my experience the mechanics are second to none.

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Tri City Auto Care
Verified Customer
July 11, 2013

I've always had very good service. I have been treated fairly and was never over charged.

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Tri City Auto Care
Verified Customer
July 11, 2013

We've used them for several years now and have always had good service. They stand behind their work.

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Tri City Auto Care
Verified Customer
July 11, 2013

I was happy with the service. I was happy with the price and happy all the way round.

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Tri City Auto Care
Verified Customer
July 09, 2013

The owner is my best friend. We have been friends for 35 years and they do good work. They are up front about price and won't sell you anything you don't need.

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Tri City Auto Care
Verified Customer
July 03, 2013

I can trust their recommendations for service. And, Tri-City really stands behind their work. I had an unresolved issue with a service, and Tri-City went above and beyond to ensure that the repair was done properly, and my SUV is running very well now. Bottom line is that I can trust them.

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Tri City Auto Care
Verified Customer
July 02, 2013

I have excellent customer service there. They tried to work with me as a customer. They are not pushy. Sometimes as a single woman you can get taken advantage of and I don't feel that way there. They try to help me with the best of their ability. I feel really comfortable there.

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Tri City Auto Care
Verified Customer
July 01, 2013

I came in unannounced. They fixed my car quickly, and they gave me a lot of options.

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Tri City Auto Care
Verified Customer
July 01, 2013

Very pleased with the work and the personal attitude that they have. They are very professional with their work.

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Tri City Auto Care
Verified Customer
June 27, 2013

I have always been given good information and they are very honest people.

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Tri City Auto Care
Verified Customer
June 26, 2013

Car returned with cosmetic stains

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Tri City Auto Care
Verified Customer
June 26, 2013

I have gone here for years. I trust them to be honest with what's wrong with my vehicles. I have referred my family here and have felt better serviced here versus the dealers or anywhere else

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Tri City Auto Care
Verified Customer
June 26, 2013

I was very happy with the service. I didn't double check prices. I was pleasantly surprised with how fast they were done. It was same day.

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Tri City Auto Care
Verified Customer
June 25, 2013

He does a fine job. He does it quickly and is friendly. He's a good guy.

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Tri City Auto Care
Verified Customer
June 25, 2013

They work with you. They help you. They have cars on site that you can rent so you don't have to go to a car rental place.

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Tri City Auto Care
Verified Customer
June 24, 2013

I didn't have an appointment. I happened to look over on the interstate and saw their shop. I told them I was traveling and they took me right in.

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Tri City Auto Care
Verified Customer
June 20, 2013

He went out of his way to help us.

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Tri City Auto Care
June 23, 2013

Found this repair through repairpal.com
Did a good job on my son's brakes.

Thanks,
DM

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Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(919) 800-0609

Auto Repair Experience

  1. Ken McCormick, Owner
  2. Established 1989
  3. 4 Auto Repair Mechanics on Staff
  4. 1 ASE Master Auto Technicians
  5. 90 Years of Car Repair Experience