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Tom's Automotive Service Center

✓ RepairPal Certified
tom@tomstire.com
2775 E Willow St
Signal Hill, CA 90755 USA
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08:00
17:30
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CLOSED
CLOSED
W
8:00am to 5:30pm
Su
Closed
Th
8:00am to 5:30pm
M
8:00am to 5:30pm
F
8:00am to 5:30pm
T
8:00am to 5:30pm
S
9:00am to 2:00pm
Call now:
(562) 741-8704
170 Verified Reviews

Auto Repair Experience

  • Thony Mony, Manager
  • Established 1981
  • 5 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 96 Years of Car Repair Experience
RepairPal Scorecard

Tom's Tire Pros Service Center was established in 1981 and has been providing Signal Hill and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team with an excellent mix of experience, ongoing training, and ASE certifications who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “honest”, “knowledgeable”, “friendly”, “helpful”, and “efficient”. Local shuttle service, rental & loaner cars, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are available for your convenience.

Details

Auto Repair Experience

  • Thony Mony, Manager
  • Established 1981
  • 5 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 96 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass

Amenities

  • AAA Member Discount
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet

Message from the Shop

Tom's Tire Automotive Service Center is a pillar of the Long Beach, CA community. Tom's Tire Automotive Service Center is a leader in offering name brand tires, wheels, auto repair and brake services for customers located in and around the Long Beach, California area. Our goal is to focus on customer service. It is the foundation of our business. Tom's Tire Automotive Service Center employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Custom wheels are available at Tom's Tire Automotive Service Center. Special wheels and rims compliment any tire or customer vehicle. Complete under-car services, such as oil changes, brakes, shocks, struts, alignment, and transmission fluid flush for both foreign and domestic vehicles are readily available at competitive prices. Take this opportunity to browse Tom's Tire Automotive Service Center website or call us for personalized service.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

173 Verified Reviews
5 stars
(120)
4 stars
(31)
3 stars
(14)
2 stars
(5)
1 star
(3)
by - Verified Customer February 13, 2017

I was waited in immediately and treated with respect. I will definitely return.

by - Verified Customer February 12, 2017

Good service as always

by - Verified Customer February 10, 2017

Everything was perfect.

by - Verified Customer February 09, 2017

Alex , Victor and the rest of the crew were fantastic. They did a great job on my car. Thank you!

by - Verified Customer February 07, 2017

All good nice work I will be back soon

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by - Verified Customer February 07, 2017

Efficient, provided a loaner car, use them for my regular service on 2008 Rigue

by - Verified Customer February 06, 2017

Very positive experience, will definitely go back and refer others.

by - Verified Customer February 06, 2017

Came in, got the work done, and was out in no time.

by - Verified Customer February 02, 2017

Very happy with my service at Tom's. They always treat me right.

by - Verified Customer February 05, 2017

Great 1st time experience. Definitely bringing my other car.

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by - Verified Customer February 05, 2017

Good day all of you wonderful workers at Tom's Tire...Victor, Alex, and Anthony up front are excellent at their customer service and your other workers in the shop do such great work and all of you have us customers covered from bumper to bumper...
I don't mean to be wordy but to you Tom and your repair shop, I give you 5 stars for the years I've been coming to you!!! Thank you
Take care and kind regards
Sincerely
Mike Wilson

by - Verified Customer February 02, 2017

Been here before, always done right.

by - Verified Customer February 01, 2017

Great service!!

by - Verified Customer January 29, 2017

Easy transaction.

by - Verified Customer February 03, 2017

The staff is amazing here. Thank you for all you do! Sincerely, Laura Giannone

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by - Verified Customer January 31, 2017

Very pleased!

by - Verified Customer January 29, 2017

Great service and fast too!

by - Verified Customer January 23, 2017

First time customer. Service was fine.

by - Verified Customer January 24, 2017

Tom's did a great job on my SUV

by - Verified Customer January 23, 2017

Very satisfied!

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by - Verified Customer January 23, 2017

Other than the wait very pleased . But they are busy which is a good sign!

by - Verified Customer January 25, 2017

Work was good but was told it would be 1 hr 20 min on the safe side and ended up taking 3 hours and one of my wheels center VW cap was broken.

by - Verified Customer January 23, 2017

Excellent customer service.

by - Verified Customer January 24, 2017

Great

by - Verified Customer January 24, 2017

Jose is always extremely helpful.

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by - Verified Customer January 23, 2017

It feels like home thank you for asking.
Don.

by - Verified Customer January 23, 2017

Bought tires and wheel alignment. Vehicle was finished on time.

by - Verified Customer January 20, 2017

When I dropped the car off I asked them to remember to reset the maintenance reminder on the car's computer system. They said they would.
When I picked up the car I asked them if they reset the maintenance reminder, he said they did.
When I got into the car they did NOT reset the reminder. In fact they had no idea how to do this! Frustrating.

by - Verified Customer January 18, 2017

I am extremely happy with the service I received. Alex helped me out and he went above and beyond the call of duty. I got a flat on the 4th day of a new job, tire had to be ordered but delivery not til 3. I couldn't miss work .. the team at toms picked up the tires and I got to work by 12:30 !! I was grateful to get my car fixed ! I've been coming here for all my tires needs! special thanks to Alex. You have great employees.

by - Verified Customer January 17, 2017

Everyone was so kind at this shop and got my tires changed in no time which really helped.

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by - Verified Customer January 18, 2017

Absolutely sticking with Tom's,best customer service and didn't treat me like I was an idiot!

by - Verified Customer January 17, 2017

The guys at Tom's are great. Always look after me well, and I send friends and family to their shop because of this.

by - Verified Customer January 15, 2017

Nice people. I trust them.

by - Verified Customer January 12, 2017

Excellent service. I would highly recommend it.

by - Verified Customer January 10, 2017

Tony was extremely helpful in selecting my tires. The only problem was it took way to long to do an oil change and put on two new tires. I was there for 2.5 hours.

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by - Verified Customer January 10, 2017

Tony was very helpful..
I would come again if I need anything.

by - Verified Customer January 12, 2017

The young man was quite knowledgeable and very courteous.

by - Verified Customer January 12, 2017

Very professional staff who can perform service at a fraction of dealership prices on my BMW.

by - Verified Customer January 12, 2017

Thanks!

by - Verified Customer January 11, 2017

Very good and Victor took great care of me.

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by - Verified Customer January 11, 2017

I'll be back!

by - Verified Customer January 10, 2017

Service writer showed me the damage to my car; It was easier to decide what to repair/replace. Good policy!

by - Verified Customer January 11, 2017

Good service. Friendly staff.

by - Verified Customer January 08, 2017

Excellent!

by - Verified Customer January 04, 2017

Tom's is the best and they really care about the level of service. I've been a customer for a number of years and am always happy.

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by - Verified Customer January 06, 2017

Walked in, no apt. on a Saturday. When the customer with the appointment for the time I was there did a no-show, they slipped me right in and out. While working on my car, the 'late' customer showed up (40 min past apt time), and they still accommodated him too!

by - Verified Customer January 05, 2017

Alex is great he has a wonderful personality and he knows the business very well.

by - Verified Customer January 05, 2017

Excellent Staff and Customer Service. Reasonable wait time.

by - Verified Customer January 05, 2017

I have been going to Tom's for many years with all my vehicles and I have always been very satisfied!

by - Verified Customer December 29, 2016

My only comment is that the it was not explained that the road hazard 'policy' cost an extra $60+ dollars. If I knew that would be the case, I would not have purchased it.

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by - Verified Customer December 18, 2016

I am very satisfied. The service performed was very affordable, fast and effective.

by - Verified Customer January 02, 2017

Tom's is a great place to go.

by - Verified Customer December 29, 2016

The service is friendly and helpful. They are pretty direct about what the car needs and have always been fair and reliable.

by - Verified Customer December 21, 2016

Always kind and helpful!

by - Verified Customer December 29, 2016

Victor was great. He let me know what was going on the entire way through.

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by - Verified Customer December 28, 2016

Victor was really helpful ans professional.

by - Verified Customer December 28, 2016

My service provider was excellent and I will be coming back to get more work done on both of my cars if the price is right but I can say that Tom's had the best price in the area for tires and the service I like supporting local and small business

by - Verified Customer December 27, 2016

Good experience

by - Verified Customer December 22, 2016

The staff were very friendly and also honest. I did not feel pressured to purchase any products or services that were not necessary.

by - Verified Customer December 21, 2016

Staff was friendly, professional and my car was ready before the promised time.

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by - Verified Customer December 20, 2016

Few years with Tom`s tires, never had hard time.

by - Verified Customer December 16, 2016

The work was excellent

by - Verified Customer December 21, 2016

Everyone at Tom's is always efficient and courteous.

by - Verified Customer December 16, 2016

They did a good job.

by - Verified Customer December 07, 2016

Simply put, I regret not taking my vehicle to Tom's Tire sooner.

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by - Verified Customer December 01, 2016

Costly repair got the job done.

by - Verified Customer December 06, 2016

Have been happy with you guys.

by - Verified Customer December 04, 2016

Happy with the service and the price. Only one thing to complain about was it took an hour longer than they promised.

by - Verified Customer November 28, 2016

Great

by - Verified Customer November 25, 2016

Great customer service, efficient work ethic.

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by - Verified Customer December 02, 2016

I was disappointed that I wasn't given the $10 discount I should have received for scheduling the apt. online.
I didn't think about it when I paid, but it should have already been in the system.
Also, when I picked up my car, he told me the total and then said, 'oh, no, your car takes more oil than that and a (such and such) filter was used' so he upped the price about $15. Plus, I explained the issue I was having with my tire pressure system, they were supposed to check it. He just said they put air in the tires. There's nothing noted on the paperwork about the tire pressure system and I'm still having issues with it. For the record, I haven't called the shop.

by - Verified Customer December 06, 2016

Excellent work. Expectations were met. Felt Comfortable to deal with them. Appreciated the frankness.

by - Verified Customer November 27, 2016

Great.

by - Verified Customer November 25, 2016

Super friendly & fair prices.

by - Verified Customer November 10, 2016

We love Anthony, the shop and your service.

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by - Verified Customer November 22, 2016

Happy with the service and the car was done early.

by - Verified Customer November 01, 2016

I trust my Jeep with Tome's Tire.

by - Verified Customer November 03, 2016

The guys at Tom's Tires know their stuff and are always helpful. They've become my go to shop for auto repairs - not just tires.

by - Verified Customer November 04, 2016

This shop has exceptional customer service. Victor, Thony, and Alex were great. They took care of all my concerns at a fair price.

by - Verified Customer November 09, 2016

Great customer service! Fully explained issues and how to correct them. Great price and knowledgeable service at desk and techs! Thanks!!!

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by - Verified Customer November 13, 2016

You replaced or rebuilt the clam stem and charged me for it. I don't believe I needed it.

by - Verified Customer November 16, 2016

The staff is personable and always willing to help and explain things.

by - Verified Customer November 17, 2016

First time at shop and I was greeted quickly and spoken to with professionalism. Very happy with sales and service.

by - Verified Customer November 21, 2016

I had to make a trip back to have my TPM system reset. Not that big a deal.

by - Verified Customer November 21, 2016

Tom's Tire Pros has been taking care of our family cars since its inception. Thank you Tom's!

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by - Verified Customer November 22, 2016

Thony is awesome!

by - Verified Customer September 13, 2016

I am very satisfied with my entire experience. My salesman was extremely helpful and I feel my car is safe to drive.

by - Verified Customer September 13, 2016

While it was only my first visit to the shop, I was very impressed with their friendly and respectful treatment (which can be an issue when you have a beat up 20-odd year old car. The work was performed quickly and, as far as I can tell, very satisfactorily. I was very pleased. Based on this one experience, I'd be extremely likely to recommend the shop.

by - Verified Customer September 13, 2016

Excellent. Top notch customer service; knowledgeable, friendly and fast.

by - Verified Customer September 12, 2016

Excellent service, tried to find a tire that I was looking for, couldn't get but discussed next best option.

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by - Verified Customer September 09, 2016

Tom's has been my primary source for tires, brakes, running gear and minor mechanical work for a number of years. They perform work in a timely manor and at reasonable prices. We just purchased two sets of tires from them and their advice was helped us with the decisions we needed to make. The work was performed while we waited.

by September 09, 2016

Victor was great!

by - Verified Customer September 09, 2016

Friendly and fast!

by - Verified Customer September 09, 2016

Great!

by September 08, 2016

Excellent service fair prices!

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by - Verified Customer September 06, 2016

Bought a battery. They didn't have the correct one in stock but ordered for me and called the next business day to say it was in.

by September 03, 2016

I was well informed regarding the repairs needed. Service was good and the cost was explained before the repair was done.

by September 03, 2016

The car was not ready at the time expected.

by - Verified Customer September 02, 2016

Excellent!

by - Verified Customer September 01, 2016

Excellent service!

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by - Verified Customer September 01, 2016

6 out of 10 for good experiences in the past, if this was my first time I would not return.
My most recent trip I was quoted an incorrect price over the phone, after leaving the shop I noticed they did not reset my service light notice and had to go back to get that corrected.
Two days later I receive a low fluid indicator and had to bring it back again to get coolant levels filled which should have been done with the service. Makes me wonder what other items were not completed.

by - Verified Customer June 03, 2016

Quick and professional.

by - Verified Customer June 02, 2016

Was great.

by - Verified Customer May 27, 2016

fast friendly service, no pressure on upsell

by - Verified Customer May 27, 2016

My last experience at Tom's was excellent.

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by - Verified Customer May 27, 2016

The service was excellent. It just took more time than I had planned on.

by - Verified Customer May 25, 2016

I worked with Thony. He helped me pick out my wheels tires and lift kit. When there was a complication with a bent rim on the day of installation, I was not happy with the situation. However he offered to come to my place of work the following day pick up my truck, get it finished in the shop, and return it to my place of work at no charge.

by - Verified Customer May 25, 2016

Good

by - Verified Customer May 24, 2016

The last experience was to rectify pricing and scope of works and warranty replacement of new part.
All work now corrected and complete.

by - Verified Customer May 23, 2016

These guys always get it right at a reasonable price.

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by - Verified Customer May 23, 2016

Very professional service.

by - Verified Customer May 20, 2016

helpful, timely, good value, convenient to my office.

by - Verified Customer May 20, 2016

Very professional ... Work done very quickly (:

by - Verified Customer May 20, 2016

Had the tires in stock that I needed for my car. The customer service was excellent. I felt the price I paid for my tires and wheel alignment was reasonable. The waiting area was very clean and was complete with a television, books, magazines, and newspapers which kept me entertained while I waited for my car. I'll be coming back.

by - Verified Customer October 05, 2015

I received excellent service and the prices were reasonable.

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by - Verified Customer October 02, 2015

Great customer service.

by October 02, 2015

I have a list of issues. I'll start by saying that I like Tom and the guys that work there. They are very personable, and I think they're quite capable. Unfortunately, I feel that their pricing structure is a bit deceitful. Why would it cost twice as much to replace coils as compared with spark plugs, when it's 1/3 the work? Why do I get charged twice as much for Mercedes TPCS sensors when I only need the regular ones? Why do I get charged for a second OBD diagnostic when their first diagnosis and repair failed after only a couple weeks? Why do I hear that their road hazard warranty covers 100% for 2 years, yet I only save 20% to replace a tire with a nail in the tread? Also, I'm very disappointed that I bought the 10 alignment package. I've never seen before and after results, and I felt a tire vibration in the front within the first 10,000 miles of installing my new tires. To make matters worse, after only two alignments, I hear that my tie rods are frozen, so they can't do another without an approximately $700 repair.

by - Verified Customer September 30, 2015

They are friendly, professional and reasonably priced.

by September 30, 2015

They honored my appointment time.

by - Verified Customer September 29, 2015

Fantastic customer service and quality repairs. Guys are the best of the best.

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by - Verified Customer September 29, 2015

Quick, professional, and good price.

by - Verified Customer September 28, 2015

They are friendly and knowledgeable.

by - Verified Customer September 26, 2015

Their customer service and support has just been awesome.

by September 26, 2015

The customer service has faltered the last two experiences.

by - Verified Customer September 25, 2015

I had a difficult and unusual situation and was treated very fairly.

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by - Verified Customer September 25, 2015

This was my second visit and received exceptional service on both occasions . Very satisfying ...

by - Verified Customer September 24, 2015

Great experience.

by September 23, 2015

They recommended an extensive repair with insufficient diagnosis.

by - Verified Customer September 21, 2015

I like their honesty, thoroughness and capability.

by September 21, 2015

Their brake service is good but the parts they put in are aftermarket.

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by - Verified Customer September 19, 2015

Tech seemed very knowledgeable. Everything was done in a timely manner.

by - Verified Customer September 19, 2015

They are always friendly and helpful.

by September 19, 2015

I only have had basic service performed. On that topic they did a good job. Although for a purchase of a set of tires their was a discrepancy on pricing from one clerk to another. Also special discounts were not applied, due to the inability to complete billing to the transaction from computer glitch that the clerk could not overcome. From the late processing a few days later discount offer term had expired. after emails and phone calls with the managers pricing and discounts were made to my satisfaction. That was a lot of effort for a set of tires. That said, my other visits were very positive.

by - Verified Customer September 16, 2015

They are simply the very best.

by - Verified Customer September 16, 2015

Toms tire service was top notch. I believe Ivan was the gentleman that helped me. Other guys were knowledgeable and courteous as well. Seems that good service is hard to find these days.

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by - Verified Customer September 15, 2015

Great service and very knowledgeable people.

by September 15, 2015

Prompt and courteous service.

by - Verified Customer September 12, 2015

Very professional and they work fast to get you on your way.

by - Verified Customer September 10, 2015

Loyal service.

by - Verified Customer September 09, 2015

I have always been provided with good service at a reasonable price.

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by September 09, 2015

Good Service, Friendly employees. I was in and out Quickly. Would have given a 10 but was giving some miss information regarding a mail in tire rebate and didn't get the rebate.

by - Verified Customer September 08, 2015

They are easy to talk to and very helpful.

by September 04, 2015

Helpful technicians and service writers.

by - Verified Customer September 03, 2015

This is my second time using Tom's for new tires. Always friendly, nice waiting room and competitive pricing.

by - Verified Customer September 02, 2015

Good service.

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by - Verified Customer September 02, 2015

They are very professional.

by - Verified Customer September 02, 2015

Very professional and pleasant staff. Great job fixing the problem.

by - Verified Customer September 01, 2015

VERY GOOD CUSTOMER SERVICE.

by - Verified Customer April 21, 2015

Great service. They got me in and out quickly, they are very knowledgeable and they have reasonable pricing.

by - Verified Customer April 21, 2015

They are very thorough with what they do and they stand behind their work 100%.

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by April 21, 2015

They were very helpful, they have very good customer service and they have fair prices.

by April 21, 2015

They are quick and easy to deal with.

by - Verified Customer April 21, 2015

They seem to do good work and they understand what is going on. They don't try to sell me services I don't need, they are fair and very straightforward.

by - Verified Customer April 21, 2015

When I went up there to have my tires replaced, I bought some Falken tires for $300 dollars a piece and during the process they scratched two of my rims.

by - Verified Customer April 20, 2015

I like the honesty and attitude of the man there, good pricing.

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by - Verified Customer April 20, 2015

They have good service, they changed my oil and do very good work.

by - Verified Customer April 20, 2015

They are quick, efficient, and good customer service, fair pricing.

by - Verified Customer April 20, 2015

There is always room for improvement but they are one of the best shops I have gone to.

by - Verified Customer April 20, 2015

They do a great job as far as I can see. They could change their pricing, they are a little too pricey.

by - Verified Customer April 18, 2015

They are very friendly, they do good work and they know what they are doing.

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by April 18, 2015

The first time I went there was to get new tires. The second time I went there was for some transmission work and they tried to overcharge me for the work.

by - Verified Customer April 17, 2015

They have excellent customer service, they have price matching and they do very good work.

by - Verified Customer April 17, 2015

The people there are really nice. They remember me and my car. They are honest. They listen to me and don't treat me like a moron. My car always stays fixed when they fix it. They are not expensive.

by - Verified Customer April 17, 2015

Great service, fair pricing and they have a very helpful staff.

by - Verified Customer April 17, 2015

I did my tire rotation and something went wrong. I got to take it back and it happened before. I took it the first time, they told me the machine was not working I have to take it again for the problem. Everything else is okay. The guys are pretty friendly and they will help me, the thing is I don't want to go back and forth, just one time and that's it.

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by April 17, 2015

I thought that I needed to have a wheel alignment. After that they told me that my ball joints needed replaced. I don't know if the work they did was what I needed.

by April 15, 2015

They take very good care of my car, especially when it comes to Tony.

by April 15, 2015

They provide consistent and exceptional service.

by - Verified Customer April 15, 2015

I think they do good work but sometime they can get a little too overwhelmed and not have enough people in the customer service department to help everyone as quickly as possible.

by - Verified Customer April 13, 2015

I was satisfied with the service, they do quality work in a timely manner.

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by - Verified Customer April 11, 2015

I got great service. I got in there quickly. The guy at the counter, Fred, was really helpful. I wanted to do one thing and he suggested something else that would have been less expensive.

by - Verified Customer April 11, 2015

Excellent service, on-time delivery, and pleasant attitudes.

by - Verified Customer April 11, 2015

They worked with me, I came in 30 minutes prior to closing and they were able to get all 4 tires done as an emergency without any extra charges.

6 verified customers did not leave comments but provided these ratings:
by John, Delia, Anthony, Tim
by Scott, Mike
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