Car Problem Reports
Volkswagen CC Vibration and noise due to tires
Volkswagen CC Problem
Average Mileage: 22,921 mi (5,400 mi - 60,000 mi)
Visitor, 2012 Volkswagen CC, 8,000 mi
Tires cupped badly, VW agreed to replace tires at 20K service and then they cupped again within 8K miles. I wrote a letter to the CEO and I am not sure it even reached the CEO because I was contacted by a Katie Fox. I had tons of issues with their customer care people and that's why I wrote the letter. They wouldn't admit the REAL PROBLEM IS THE CARS SUSPENSION. Well, they ended up sending their regional ASE certified Master Technician to work on my car who stated VW KNOWS about this issue and the engineers are trying to fix the car AFTER I had been told several times by the customer care team they blame the tires! I replaced the original tires with a completely different tire the 1st time and the issue was just as bad, IT IS NOT THE TIRES AND I SAY THIS TO HELP THOSE WHO ARE BEING MISS LED BY VW! I believe I may be one person who managed to take this as far as it can go, I received a lovely $2000 check towards another VW. Unfortunately when they do that your current cars information is all over the letter, VIN# and all! If you want to trade out of your car you then need to hand this letter to the dealer your trading it into and explain why you have compensation for the vehicle your trading, how humiliating is that? Completely uncomfortable position to put your customer in and $2000 towards another VW does not even begin to make up for all the trouble, time and heart ache I have experienced with this car in just 30,000 miles! It has been a noisy obnoxious ride for all but 5000 miles of the 30,000 miles I have driven it over 2.5 years:( They couldn't even admit it was not the tires but the car, so many other people are going through the same experience and being told its the tires even after they have completely different tires and have the same issue. I threw the voucher away and bought another car, I will never buy VW again and my whole family are VW owners. They have completely lost me and my family as customers for life.
Visitor, 2010 Volkswagen CC, 5,400 mi
I had the 2009 CC enjoyed neverhad a problem. Traded up for the 2010 and the vibration began and it's been in the shop 4 time in less than 30 days same excuse, but not fix.
The CC Sport is being sold with Continental Tires which are run flats. These caused a terrible vibration in my new CC. The dealer attempted many times to balance the tires with no success. They replaced them with non run flat continental tires which made the vibration worse. After a long battle with the dealerhip, they agreed to replace the tires with another brand which solved the problem. The tires they had to put on my CC are $276.00 each so if you find yourself having a vibration, it is probably the tires. Be prepared to fight to get new ones because the tires are not covered under the car warranty.
Visitor, 2013 Volkswagen CC, 15,000 mi
Second CC, had an '09 with same exact issue at 15,000 miles. Continental's that VW puts on the CC's are garbage. Replaced both the '09's and '13's tires with Michelin Primacy MXM4's. Be prepared for this to cost you some money, just under $1,000 for all 4 tires plus a 4-wheel alignment. Complained to the dealership (who blamed Continental), VW Corporate office (who also blamed Continental - but yet continues to put the tires on their cars) and Continental (who blamed VW for bad front ends). As you can see, you will go round and round and get absolutely no answers from anyone. Honestly I don't care who the problem lays with, I just want the problem fixed - I didn't realize that we can't admit problems as large corporations! LOL
Visitor, 2013 Volkswagen CC
A mild vibration in all speeds, increasing over 60 m.p.h.
Problem notified to VW the third day of owned the CC. The dealer installed new tires but the problem persists. A great customer service from VW, but frustrated with my CC. I loved the car, not the suspension.
Visitor, 2010 Volkswagen CC, 30,000 mi
same issue with the vibration and just really noisy for a 2010:( The VW dealer is telling me I need 3 new tires? REALLY I just purchased the car barely 3 months ago??
Tires scalloped...dealer says I need alignment...research indicates that saclloping rarely is the result of bad alignment, but more likely ball joints, wheel bearings, etc. We will see how it gets resolved.
Visitor, 2013 Volkswagen CC, 10,000 mi
I bought a new 13 cc sport plus, loved the car until i hit 10,000 miles they did an oil change and rotated my tires and from there on it hasnt been the same, i have been dealing with vibrations ever since. It frustrates me a lot cause i paid a lot of money for this car....ive been taking my car to the dealer alot for this problem and they can never give me an answer....I wish they would fix this problem, im at 28500 miles right now and bought a new set of tires but now it vibrates if i go over 60 mph....this sucks!!!!!!!!!!! i want another car.
Visitor, 2013 Volkswagen CC, 12,047 mi
I purchased a brand new 2013 vw cc sport back in August 2012. At 11, 897 miles (Dec 2013) I was told my four tires were chopped or cupped. I was advised that this happens because the tires need to be rotated every 5000 miles NOT 10,000 like the warranty book explains. Since there is literally NO documentation anywhere stating so, someone (other than myself) was going to replace these tire free. I contacted VW consumer complaints directly and they opened a claim with Continental Tires. Result-on Dec 23, 2013 ALL 4 tires were replaced with Continental tires-paid partially by Continental and partially by VW. GREAT...so I thought. WRONG!! In May of 2014, at 17,001 miles tires were rotated and no notation of cupping or wearing by dealership. Fast forward to Sept 2014, with 20,191 miles take car in for 20, 000 manufacture scheduled maintenance: oil change and tire rotation. Service technician notates REAR TIRES CHOPPED. REAR TIRES TREAD 5/32, 6/32 FRONT TIRES TREAD 8/32. ARE YOU SERIOUS. CRAP...NOT AGAIN. You're telling me with 4 brand new Continental tires put on in just 8 months and 19 days ago AND 8,294 miles driven with 1 tire rotation I should be told my tires are chopped/cupped. REALLY? Volkswagen sounds like you have a CLASS ACTION SUIT on your hands. THIS IS CLEARLY NOT RIGHT. There is a manufacture defect causing these tires to wear unevenly or these tires are made with cheap, soft rubber. Whatever the case, I will be contacting the Florida Lemon Law Department and I will forward this information at a class action attorney for review. After searching causes of tire wear online, I see I'm not alone. This is wrong and unjust to consumers. Fortunately, I'm able to take this further. I feel sorry for the consumer who has/had to pay out of pocket for this FLAW.
I hope this helps anyone else with the same problem.
Visitor, 2013 Volkswagen CC, 30,000 mi
Was told I had cupping on all four tires. Followed required maintenance as needed. Alignment required every 10k and new tires very 30K can be very expensive.