Car Problem Reports
Volkswagen CC Vibration and noise due to tires
Volkswagen CC Problem
Average Mileage: 22,923 mi (5,400 mi - 49,875 mi)
Visitor, 2010 Volkswagen CC, 5,400 mi
I had the 2009 CC enjoyed neverhad a problem. Traded up for the 2010 and the vibration began and it's been in the shop 4 time in less than 30 days same excuse, but not fix.
The CC Sport is being sold with Continental Tires which are run flats. These caused a terrible vibration in my new CC. The dealer attempted many times to balance the tires with no success. They replaced them with non run flat continental tires which made the vibration worse. After a long battle with the dealerhip, they agreed to replace the tires with another brand which solved the problem. The tires they had to put on my CC are $276.00 each so if you find yourself having a vibration, it is probably the tires. Be prepared to fight to get new ones because the tires are not covered under the car warranty.
Visitor, 2012 Volkswagen CC, 8,000 mi
Tires cupped badly, VW agreed to replace tires at 20K service and then they cupped again within 8K miles. I wrote a letter to the CEO and I am not sure it even reached the CEO because I was contacted by a Katie Fox. I had tons of issues with their customer care people and that's why I wrote the letter. They wouldn't admit the REAL PROBLEM IS THE CARS SUSPENSION. Well, they ended up sending their regional ASE certified Master Technician to work on my car who stated VW KNOWS about this issue and the engineers are trying to fix the car AFTER I had been told several times by the customer care team they blame the tires! I replaced the original tires with a completely different tire the 1st time and the issue was just as bad, IT IS NOT THE TIRES AND I SAY THIS TO HELP THOSE WHO ARE BEING MISS LED BY VW! I believe I may be one person who managed to take this as far as it can go, I received a lovely $2000 check towards another VW. Unfortunately when they do that your current cars information is all over the letter, VIN# and all! If you want to trade out of your car you then need to hand this letter to the dealer your trading it into and explain why you have compensation for the vehicle your trading, how humiliating is that? Completely uncomfortable position to put your customer in and $2000 towards another VW does not even begin to make up for all the trouble, time and heart ache I have experienced with this car in just 30,000 miles! It has been a noisy obnoxious ride for all but 5000 miles of the 30,000 miles I have driven it over 2.5 years:( They couldn't even admit it was not the tires but the car, so many other people are going through the same experience and being told its the tires even after they have completely different tires and have the same issue. I threw the voucher away and bought another car, I will never buy VW again and my whole family are VW owners. They have completely lost me and my family as customers for life.
Visitor, 2010 Volkswagen CC, 30,000 mi
same issue with the vibration and just really noisy for a 2010:( The VW dealer is telling me I need 3 new tires? REALLY I just purchased the car barely 3 months ago??
Visitor, 2010 Volkswagen CC, 36,000 mi
Same issue! Vibration and lots of noise
Visitor, 2013 Volkswagen CC
A mild vibration in all speeds, increasing over 60 m.p.h.
Problem notified to VW the third day of owned the CC. The dealer installed new tires but the problem persists. A great customer service from VW, but frustrated with my CC. I loved the car, not the suspension.
Tires scalloped...dealer says I need alignment...research indicates that saclloping rarely is the result of bad alignment, but more likely ball joints, wheel bearings, etc. We will see how it gets resolved.
Visitor, 2013 Volkswagen CC, 15,000 mi
I have had my CC for a year and a half. My first visit to the Dealership for the loud sound, they rotated my tires and said that would take care of it.
Instead it made it worse. The tires have been rotated, aligned and rotated again. The sound is so overwhelming I almost hate driving my car.
I finally get a car that I love- and now this..what happened to customer service- instead I've been made to feel like it's my driving habits that cause the cupping. The warranty is advertised but doesn't cover this issue...
If it's not fixable this will be my last VW, I refuse to continue to do business with a company that really doesn't care if I'm satisfied or not...
Visitor, 2013 Volkswagen CC, 24,000 mi
I am currently in a battle with VW Lindsey about the same problem. My tires make a bad noise. I took my car back 3 times so far.
Visitor, 2013 Volkswagen CC, 17,500 mi
Vibration. Still not able to pin point the problem. The dealership say that just how the drive rides. What ever...