Car Problem Reports
Volkswagen CC Vibration and noise due to tires
Volkswagen CC Problem
Average Mileage: 22,112 mi (5,400 mi - 50,000 mi)
Visitor, 2012 Volkswagen CC, 8,000 mi
Tires cupped badly, VW agreed to replace tires at 20K service and then they cupped again within 8K miles. I wrote a letter to the CEO and I am not sure it even reached the CEO because I was contacted by a Katie Fox. I had tons of issues with their customer care people and that's why I wrote the letter. They wouldn't admit the REAL PROBLEM IS THE CARS SUSPENSION. Well, they ended up sending their regional ASE certified Master Technician to work on my car who stated VW KNOWS about this issue and the engineers are trying to fix the car AFTER I had been told several times by the customer care team they blame the tires! I replaced the original tires with a completely different tire the 1st time and the issue was just as bad, IT IS NOT THE TIRES AND I SAY THIS TO HELP THOSE WHO ARE BEING MISS LED BY VW! I believe I may be one person who managed to take this as far as it can go, I received a lovely $2000 check towards another VW. Unfortunately when they do that your current cars information is all over the letter, VIN# and all! If you want to trade out of your car you then need to hand this letter to the dealer your trading it into and explain why you have compensation for the vehicle your trading, how humiliating is that? Completely uncomfortable position to put your customer in and $2000 towards another VW does not even begin to make up for all the trouble, time and heart ache I have experienced with this car in just 30,000 miles! It has been a noisy obnoxious ride for all but 5000 miles of the 30,000 miles I have driven it over 2.5 years:( They couldn't even admit it was not the tires but the car, so many other people are going through the same experience and being told its the tires even after they have completely different tires and have the same issue. I threw the voucher away and bought another car, I will never buy VW again and my whole family are VW owners. They have completely lost me and my family as customers for life.
Visitor, 2010 Volkswagen CC, 5,400 mi
I had the 2009 CC enjoyed neverhad a problem. Traded up for the 2010 and the vibration began and it's been in the shop 4 time in less than 30 days same excuse, but not fix.
The CC Sport is being sold with Continental Tires which are run flats. These caused a terrible vibration in my new CC. The dealer attempted many times to balance the tires with no success. They replaced them with non run flat continental tires which made the vibration worse. After a long battle with the dealerhip, they agreed to replace the tires with another brand which solved the problem. The tires they had to put on my CC are $276.00 each so if you find yourself having a vibration, it is probably the tires. Be prepared to fight to get new ones because the tires are not covered under the car warranty.
Visitor, 2010 Volkswagen CC, 30,000 mi
same issue with the vibration and just really noisy for a 2010:( The VW dealer is telling me I need 3 new tires? REALLY I just purchased the car barely 3 months ago??
Tires scalloped...dealer says I need alignment...research indicates that saclloping rarely is the result of bad alignment, but more likely ball joints, wheel bearings, etc. We will see how it gets resolved.
Took my 2013 cc in for oil change & tire rotation at the recommended 10,000 miles, after that the tires made a horrible noise. It only got worse from there. You have to have the radio at half volume to drown out the noise at city speeds, and its much worse at freeway speeds. Dealer says it's how the cars alignment is set up, for performance with negative camber in the front. (Which is what causes premature uneven wear on the inside portion of the tread.)And that if I want the noise to stop I will need to purchase four new tires. That would only make sense if you get a new alignment because you will just destroy your new tires. (But nice try to the dealer for thinking I was dumb enough to fall for that.) So I asked them to re-align the car and omit the negative camber. But that is not possible because the camber is not adjustable in the front. So I was told by my dealer that if I can't stand the noise I will have to replace my tires every 12,000 miles and rotate them every 3,000 miles. Really VW?? If this is what VW has to offer in their $35,000 sedans, count me out. I'll never buy another one!
Visitor, 2013 Volkswagen CC, 15,000 mi
Second CC, had an '09 with same exact issue at 15,000 miles. Continental's that VW puts on the CC's are garbage. Replaced both the '09's and '13's tires with Michelin Primacy MXM4's. Be prepared for this to cost you some money, just under $1,000 for all 4 tires plus a 4-wheel alignment. Complained to the dealership (who blamed Continental), VW Corporate office (who also blamed Continental - but yet continues to put the tires on their cars) and Continental (who blamed VW for bad front ends). As you can see, you will go round and round and get absolutely no answers from anyone. Honestly I don't care who the problem lays with, I just want the problem fixed - I didn't realize that we can't admit problems as large corporations! LOL
Visitor, 2013 Volkswagen CC
A mild vibration in all speeds, increasing over 60 m.p.h.
Problem notified to VW the third day of owned the CC. The dealer installed new tires but the problem persists. A great customer service from VW, but frustrated with my CC. I loved the car, not the suspension.
Visitor, 2010 Volkswagen CC, 36,000 mi
Same issue! Vibration and lots of noise
Visitor, 2009 Volkswagen CC, 12,000 mi
VW, you have a defective product. No need to add my woes to this list except to say "me too." I've purchased 5 new VW's over the years but won't again. I'm sure VW's rationale for not fixing this defect is that the CC is a niche product with few owners. That "you aren't important" attitude always bites a company in the end. Always.