Tires cupped badly, VW agreed to replace tires at 20K service and then they cupped again within 8K miles. I wrote a letter to the CEO and I am not sure it even reached the CEO because I was contacted by a Katie Fox. I had tons of issues with their customer care people and that's why I wrote the letter. They wouldn't admit the REAL PROBLEM IS THE CARS SUSPENSION. Well, they ended up sending their regional ASE certified Master Technician to work on my car who stated VW KNOWS about this issue and the engineers are trying to fix the car AFTER I had been told several times by the customer care team they blame the tires! I replaced the original tires with a completely different tire the 1st time and the issue was just as bad, IT IS NOT THE TIRES AND I SAY THIS TO HELP THOSE WHO ARE BEING MISS LED BY VW! I believe I may be one person who managed to take this as far as it can go, I received a lovely $2000 check towards another VW. Unfortunately when they do that your current cars information is all over the letter, VIN# and all! If you want to trade out of your car you then need to hand this letter to the dealer your trading it into and explain why you have compensation for the vehicle your trading, how humiliating is that? Completely uncomfortable position to put your customer in and $2000 towards another VW does not even begin to make up for all the trouble, time and heart ache I have experienced with this car in just 30,000 miles! It has been a noisy obnoxious ride for all but 5000 miles of the 30,000 miles I have driven it over 2.5 years:( They couldn't even admit it was not the tires but the car, so many other people are going through the same experience and being told its the tires even after they have completely different tires and have the same issue. I threw the voucher away and bought another car, I will never buy VW again and my whole family are VW owners. They have completely lost me and my family as customers for life.
I purchased a brand new 2013 vw cc sport back in August 2012. At 11, 897 miles (Dec 2013) I was told my four tires were chopped or cupped. I was advised that this happens because the tires need to be rotated every 5000 miles NOT 10,000 like the warranty book explains. Since there is literally NO documentation anywhere stating so, someone (other than myself) was going to replace these tire free. I contacted VW consumer complaints directly and they opened a claim with Continental Tires. Result-on Dec 23, 2013 ALL 4 tires were replaced with Continental tires-paid partially by Continental and partially by VW. GREAT...so I thought. WRONG!! In May of 2014, at 17,001 miles tires were rotated and no notation of cupping or wearing by dealership. Fast forward to Sept 2014, with 20,191 miles take car in for 20, 000 manufacture scheduled maintenance: oil change and tire rotation. Service technician notates REAR TIRES CHOPPED. REAR TIRES TREAD 5/32, 6/32 FRONT TIRES TREAD 8/32. ARE YOU SERIOUS. CRAP...NOT AGAIN. You're telling me with 4 brand new Continental tires put on in just 8 months and 19 days ago AND 8,294 miles driven with 1 tire rotation I should be told my tires are chopped/cupped. REALLY? Volkswagen sounds like you have a CLASS ACTION SUIT on your hands. THIS IS CLEARLY NOT RIGHT. There is a manufacture defect causing these tires to wear unevenly or these tires are made with cheap, soft rubber. Whatever the case, I will be contacting the Florida Lemon Law Department and I will forward this information at a class action attorney for review. After searching causes of tire wear online, I see I'm not alone. This is wrong and unjust to consumers. Fortunately, I'm able to take this further. I feel sorry for the consumer who has/had to pay out of pocket for this FLAW.
I hope this helps anyone else with the same problem.
Second CC, had an '09 with same exact issue at 15,000 miles. Continental's that VW puts on the CC's are garbage. Replaced both the '09's and '13's tires with Michelin Primacy MXM4's. Be prepared for this to cost you some money, just under $1,000 for all 4 tires plus a 4-wheel alignment. Complained to the dealership (who blamed Continental), VW Corporate office (who also blamed Continental - but yet continues to put the tires on their cars) and Continental (who blamed VW for bad front ends). As you can see, you will go round and round and get absolutely no answers from anyone. Honestly I don't care who the problem lays with, I just want the problem fixed - I didn't realize that we can't admit problems as large corporations! LOL
The CC Sport is being sold with Continental Tires which are run flats. These caused a terrible vibration in my new CC. The dealer attempted many times to balance the tires with no success. They replaced them with non run flat continental tires which made the vibration worse. After a long battle with the dealerhip, they agreed to replace the tires with another brand which solved the problem. The tires they had to put on my CC are $276.00 each so if you find yourself having a vibration, it is probably the tires. Be prepared to fight to get new ones because the tires are not covered under the car warranty.
I bought a new 13 cc sport plus, loved the car until i hit 10,000 miles they did an oil change and rotated my tires and from there on it hasnt been the same, i have been dealing with vibrations ever since. It frustrates me a lot cause i paid a lot of money for this car....ive been taking my car to the dealer alot for this problem and they can never give me an answer....I wish they would fix this problem, im at 28500 miles right now and bought a new set of tires but now it vibrates if i go over 60 mph....this sucks!!!!!!!!!!! i want another car.
A mild vibration in all speeds, increasing over 60 m.p.h.
Problem notified to VW the third day of owned the CC. The dealer installed new tires but the problem persists. A great customer service from VW, but frustrated with my CC. I loved the car, not the suspension.
Tires scalloped...dealer says I need alignment...research indicates that saclloping rarely is the result of bad alignment, but more likely ball joints, wheel bearings, etc. We will see how it gets resolved.
Took my 2013 cc in for oil change & tire rotation at the recommended 10,000 miles, after that the tires made a horrible noise. It only got worse from there. You have to have the radio at half volume to drown out the noise at city speeds, and its much worse at freeway speeds. Dealer says it's how the cars alignment is set up, for performance with negative camber in the front. (Which is what causes premature uneven wear on the inside portion of the tread.)And that if I want the noise to stop I will need to purchase four new tires. That would only make sense if you get a new alignment because you will just destroy your new tires. (But nice try to the dealer for thinking I was dumb enough to fall for that.) So I asked them to re-align the car and omit the negative camber. But that is not possible because the camber is not adjustable in the front. So I was told by my dealer that if I can't stand the noise I will have to replace my tires every 12,000 miles and rotate them every 3,000 miles. Really VW?? If this is what VW has to offer in their $35,000 sedans, count me out. I'll never buy another one!
All 4 tires cupping on inside tread. The rears were twice as bad as the front. Bought the car used with 16000. VW dealer offered to replace and I pay half of the expense for the new tires and they would align for free. I agreed but let them know I was aware of the issue with the CC and would demand free replacement if it happens again. They said they are aware also and have contacted VW about the same issue.
After first service tires started making loud noise. Service manager said it was caused by the rear tires, now on the front, being cupped on the inside. They would even up on the front and the noise would subside. This did not happen; the noise only got worse. At 20,000 miles was told the tire wear was now the same on the two tires that had been moved the the rear at 10,000, but that it was not bad enough to warrant a re-alinement. Noise continued until 30,000 mile service; now, rear tires are worn out; cupped badly. VW says there's no fix for it; nothing they can do; car is designed for handling and that's the cause. When I replace the tires I need to rotate them every 2,000 miles. How is that for customer service and for quality. Needless to say I'm going to trade the car and will never own another VW.
Vibration & thumping sound, same as with my last CC (2010). They same cupping on tires this time - I have tire insurance (bad roads) but even when a tire has been replaced (usually a bubble from a pothole!), problem continues, despite rotation & balancing. If anything, it's getting worse.
Last CC had same problem, mechs couldn't figure it out - I suggested a bearing since it sounded the same as my Dad's car did when a bearing went on his car years ago. They initially said it wasn't, then in a second look said that it was in fact a bearing, replaced it and, hey presto, problem went away!
This time, different dealership (moved house) they say it's cupping which will go away with driving (!) and won't even look at bearing. Might go back to old dealership!
I began to have lots of road noise. I brought it into the dealer and the dealer informed me I had "obviously" hit a bad hole in the road and my front end was out of alignment and the tired were bad because of this. I had never hit anything more than a very normal bump. They offered to replace one tire and do the alignment if I would at least pay for one tire, so I did.
There wasn't much else I could do. The problem has returned after just 4000 more miles and I once again have not hit anything in the road.
Very frustrating, but not as frustrated as I'm going to be when I go to the dealership next week.
Bought the car used with 13k miles for 20k. Was advised I needed tires at time of purchase. I thought no problem since I got a deal on the price. Then when I went in for 40k miles they advised I needed tires again. They said not covered under warranty and blamed on tire manufacturer. Should of known to good be true.