The power steering (EPS) in our 2011 Toyota Sienna is dead. on 2011 Toyota Sienna

The power steering in our 2011 Toyota Sienna is dead. It uses Electronic Power Steering (EPS) - new in the 2011 model. 49k Miles. The dealer says they have to replace the complete steering column at a cost of $2100. The code they gave me is C1524. I was wondering if anyone had come across this problem and if their solution seems like the right one. I cant believe I already have to have this kind of repair expense in this car.

by in Hialeah, FL on January 14, 2013
4 answers 6 comments
ANSWER by on January 14, 2013
That type of steering is used on other makes. I have had to replace a few mostly on GM vehicles. I suspect it is a simular if not same manufacture. Seems a little early in age on that failure. I checked to see if there were any recalls the best I could without VIN #. I see no recalls or TSBs that would indicate alot of failures. Might ask dealer if the factory will do a customer satifaction adjustment to help with cost.
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COMMENT by on January 14, 2013
I did call Toyota and ask for a good will out-warranty but they refused. They did file the complaint and told me I would get reimbursed the cost of the repair if there is ever a recall related to it. It doesn't matter now - as I explained in the reply below - it turned out I had 60k-miles/5y extended warranty.
ANSWER by on January 14, 2013
should be under warranty at dealer
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COMMENT by on January 14, 2013
yes, it turned out that I had extended warranty for 60k-miles/5y. I got the car used in Nov-2010 and it already had 20k miles. I guess part of the purchased included the extended warranty and I just didn't remembered.
ANSWER by on January 14, 2013
C1524 does show as a steering failure and since all the parts are in the column including the steering computer ,it would safe to say that it has failed and can only be replaced as a unit. Make sure you have a good voltage source (I.E. Battery).
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COMMENT by on January 14, 2013
Thanks for the info. Interesting, the battery got replace about 10 days ago. I took the car in because of a noise coming from the engine at start-up, and the engine light stayed on. They claimed that the battery was bad (I had it replace about a year ago). They claimed they got diagnostics codes about misfires and engine halt. The also did a fuel injector and throttle cleaning as recommended per the mileage in the car. All good until yesterday when the EPS stopped working. I have also been having this other annoying problem for a couple of months now. While driving, and with the windows down, some times the light come on and the door open light comes up in the dashboard for a few seconds and it goes away. Just quite a few odd things with this car lately. We like the car - spacious, very comfortable, and enough nice features but I expected better reliability.
COMMENT by on January 15, 2013
Have you taken it to the dealer with your extended warranty?? If not let me know and I can schedule it for you. As far as the door light ,it could be a door switch with an intermittant connection problem . Your extended warranty may or maynot pay for this portion of repairs???let me know
COMMENT by on January 15, 2013
Thanks Rick, the car is now in the dealer (Headquarter Toyota) waiting for the steering column assembly to get there and then get it replaced. I will deal with the intermittent light/open-door issue after the issue with EPS is resolved. Depending on the level of service at HQT I will decide who I take it next. Maroone is bit far for me (I'm in north dade) - but it may be worth the travel. Thanks again.
COMMENT by on January 15, 2013
Ok . Everthing should be fine. Good Luck.
ANSWER by on October 22, 2014
I have been hearing a small clunking noise as I turn the vehicle back from a bigger turn. I have 47500 on the Sienna and the dealership tells me I need a new steering shaft!!! I have had other vehicles for 12 yrs and have never had this problem. The dealership said all I have is Gap insurance but I thought I was covered up to 60,000 miles!