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Question: The power steering (EPS) in our 2011 Toyota Sienna is dead.

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earle_a, Hialeah, FL, January 14, 2013, 11:13
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The power steering in our 2011 Toyota Sienna is dead. It uses Electronic Power Steering (EPS) - new in the 2011 model. 49k Miles. The dealer says they have to replace the complete steering column at a cost of $2100. The code they gave me is C1524. I was wondering if anyone had come across this problem and if their solution seems like the right one. I cant believe I already have to have this kind of repair expense in this car.

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  • Answer #1

    milesauto from Miles Auto Service Inc., January 14, 2013, 13:01
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    That type of steering is used on other makes. I have had to replace a few mostly on GM vehicles. I suspect it is a simular if not same manufacture. Seems a little early in age on that failure. I checked to see if there were any recalls the best I could without VIN #. I see no recalls or TSBs that would indicate alot of failures. Might ask dealer if the factory will do a customer satifaction adjustment to help with cost.

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    earle_a, January 14, 2013, 14:42
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    I did call Toyota and ask for a good will out-warranty but they refused. They did file the complaint and told me I would get reimbursed the cost of the repair if there is ever a recall related to it. It doesn't matter now - as I explained in the reply below - it turned out I had 60k-miles/5y extended warranty.

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  • Answer #2

    Greg's Orange Auto (8356 Answers) , Orange, CA - (714) 361-9355
    globalhelper January 14, 2013, 13:01
     Master

    should be under warranty at dealer

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    earle_a, January 14, 2013, 14:37
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    yes, it turned out that I had extended warranty for 60k-miles/5y. I got the car used in Nov-2010 and it already had 20k miles. I guess part of the purchased included the extended warranty and I just didn't remembered.

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  • Answer #3

    castroe January 14, 2013, 13:46
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    C1524 does show as a steering failure and since all the parts are in the column including the steering computer ,it would safe to say that it has failed and can only be replaced as a unit. Make sure you have a good voltage source (I.E. Battery).

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    earle_a, January 14, 2013, 14:55
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    Thanks for the info. Interesting, the battery got replace about 10 days ago. I took the car in because of a noise coming from the engine at start-up, and the engine light stayed on. They claimed that the battery was bad (I had it replace about a year ago). They claimed they got diagnostics codes about misfires and engine halt. The also did a fuel injector and throttle cleaning as recommended per the mileage in the car. All good until yesterday when the EPS stopped working.

    I have also been having this other annoying problem for a couple of months now. While driving, and with the windows down, some times the light come on and the door open light comes up in the dashboard for a few seconds and it goes away.

    Just quite a few odd things with this car lately. We like the car - spacious, very comfortable, and enough nice features but I expected better reliability.

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    castroe, January 15, 2013, 06:32
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    Have you taken it to the dealer with your extended warranty?? If not let me know and I can schedule it for you. As far as the door light ,it could be a door switch with an intermittant connection problem . Your extended warranty may or maynot pay for this portion of repairs???let me know

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    earle_a, January 15, 2013, 08:07
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    Thanks Rick, the car is now in the dealer (Headquarter Toyota) waiting for the steering column assembly to get there and then get it replaced. I will deal with the intermittent light/open-door issue after the issue with EPS is resolved. Depending on the level of service at HQT I will decide who I take it next. Maroone is bit far for me (I'm in north dade) - but it may be worth the travel. Thanks again.

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    castroe, January 15, 2013, 08:12
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    Ok . Everthing should be fine. Good Luck.

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