The Mercedes Doctor

✓ RepairPal Certified
7341 Gadsden Hwy
Trussville, AL 35173 USA
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08:00
17:30
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08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
CLOSED
CLOSED
W
8:00am to 5:30pm
Su
Closed
Th
8:00am to 5:30pm
M
8:00am to 5:30pm
F
8:00am to 5:30pm
T
8:00am to 5:30pm
S
Closed
Call now:
(205) 872-1380
33 Verified Reviews

Auto Repair Experience

  • Larry Clements, Owner
  • Established 2003
  • 2 Auto Repair Mechanics on Staff
  • 40 Years of Car Repair Experience
RepairPal Scorecard

The Mercedes Doctor is a Mercedes/Smart specialty shop the has been serving the Trussville area since 2003. This team of automotive professionals is very experienced and takes the time to attend regular training to help ensure your vehicle is repaired correctly the first time. This training, coupled with some of the best automotive tools and computer diagnostic equipment enable this location to provide repairs ranging from check engine light and computer system diagnoses and repair, to minor and major mechanical repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. Our unbiased review of their most recent customers revealed they not only do a great job taking care of your car, they also excel at customer service as well. This team was described as “reliable”, “knowledgeable”, “helpful”, “professional”, and “honest”. For your peace of mind they back their work with a 12-month / unlimited miles warranty. A local shuttle service, rental vehicles, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Details

Auto Repair Experience

  • Larry Clements, Owner
  • Established 2003
  • 2 Auto Repair Mechanics on Staff
  • 40 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts

Amenities

  • Early Bird Dropoff
  • Rental Car
  • Shuttle
  • Wireless Internet

Affiliations

  • Bosch Service Network

Makes We Serve

  • Mercedes-Benz
  • Smart
Reviews

Overall Rating

33 Verified Reviews
by - Verified Customer August 24, 2015

I have had service provided on my cars several times and Larry and his staff are always informative, friendly and quick. I wouldn't hesitate to recommend them.

by - Verified Customer August 19, 2015

They always do a great job for us.

by - Verified Customer August 18, 2015

They did an excellent job.

by - Verified Customer August 17, 2015

They could fix all issues in our Mercedes.

by - Verified Customer August 17, 2015

They seem to be honest.

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by - Verified Customer August 15, 2015

Great customer service.

by - Verified Customer August 12, 2015

I feel the service is always done properly and nothing is done without consulting the customer first.

by - Verified Customer August 04, 2015

When I spoke w them about my service notification and what all it required, all he did was bad mouth Mercedes cars and how poor they were. In talking to them about certain maintenance requirements he suggested on all of them that they needed to be done much more often than what Mercedes suggests because Mercedes is really bad about x, y and z... I felt like I was taking my car to someone whom hated or didn't think much of Mercedes.

by - Verified Customer August 02, 2015

Prompt, competent service.

by - Verified Customer August 02, 2015

They are very helpful in explaing the repair needed on your car.

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by - Verified Customer August 01, 2015

Very professional services.

by - Verified Customer July 31, 2015

The people at Mercedes doctor always do excellent work. I have never had a bad experience. I have been using them for 15 years.

by - Verified Customer July 27, 2015

Very efficient, knowledgeable independent Mercedes repair shop. Less expensive than dealer.

by - Verified Customer July 24, 2015

Pricing was fair and I was able to speak with owner about my concerns.

by - Verified Customer July 18, 2015

Outstanding service.

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by July 17, 2015

Customer service/customer Satisfaction, Products and Prices!

by July 17, 2015

Great service but sometimes they have trouble working me in. Very busy. Good for them, difficult for me at times. My oil light came on and I took it by and I was told I could change my oil if I wanted to.

by - Verified Customer July 13, 2015

I like the personal attention.

by - Verified Customer July 12, 2015

Much more reasonable than Crown Mercedes.

by - Verified Customer July 06, 2015

I have used Doc before and they corrected all my car's problems. They did the same this time, too. Fair price. Did what they said in timely fashion. All repairs corrected the problems I brought the car in to have repaired.

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by - Verified Customer July 01, 2015

Larry knows Mercedes and I highly recommend him to anyone!

by - Verified Customer June 30, 2015

The service performed was very good. The company advertised pick up and delivery and then gave me a hard time when I needed my car delivered. I've never found a way to drive 2 cars at one time. I may sell my Mercedes if I can't find a reputable repair shop and NO I don't plan to use Crown--terrible service department.

by - Verified Customer June 29, 2015

Professional services and polite employees.

by - Verified Customer June 27, 2015

Service is awesome!

by - Verified Customer June 26, 2015

I love the service that Larry and the team have always provided.

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by - Verified Customer June 25, 2015

Always fabulous service.

by June 20, 2015

They are so nice and friendly.

by - Verified Customer June 20, 2015

They did a very good job.

by - Verified Customer June 19, 2015

I have used their service for the past 4 years and have been completely satisfied!

by - Verified Customer June 15, 2015

Great customer service.

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by - Verified Customer June 03, 2015

Friendly service.

by - Verified Customer May 31, 2015

They discussed in detail what repairs were needed and did the repair in a timely manner.

by - Verified Customer May 31, 2015

Good reliable service.

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