Easy to work with.
I was extremely pleased with the service I received. It was very satisfying to go for service at a shop with such a high level of professionalism, great customer service, and knowledgeable employees.
The Hamburg Garage is good.
Honest and professional every time.
Shop manager was very helpful and mechanic was very knowledgeable and nice.
Staff was very professional and friendly.
Everything was handled perfectly!
Jeff went out of his way to find a reasonably priced part for my repair, saving me nearly two hundred dollars on the total. His communication was superb. After we picked up the car, we experienced a check engine light, along with other lights on the dashboard (although the repair had nothing to do with the electrical system). When I called to talk about the situation, he asked us to return the car to have him look at it. I had a feeling that the lights would re-set (it's happened before). the next day, Jeff left me a message asking me to make sure to call him with the news about the lights so that he could 'set his mind at ease.' That's a caring shop manager. Bravo.
I had a small repair that needed to be done. Because of the circumstances of the repair the car needed to be left overnight, it was my wife's car, and this created a logistics issue for us. The owner offered one of his rentals for free to solve our logistics problem. The car was ready to go later that day, and they let us pick it up the next morning.
Courteous, prompt, complete.
Great guys & gals. They put on new wheels and tires on my truck, set the alignment and took care of a noise problem that no one else could ever find!
The car is old, good shape, but old. They did exactly what was asked to get it squared up for a price that was in line with the value of the car. The quality of the work was excellent.
They were very professional & went over everything.
They know what they are doing.
A diagnostic fee and the cost was snuck in on me. A friend had a similar problem. Would you charge a diagnostic fee for an oil change?
Hello Larry and thank you for taking the time to provide us some feedback. We are not sure what diagnostic fee that you are referencing with an oil change. We do not charge labor for ANY of our Full Service Oil changes which also include a complimentary multi point "Pit-Stop" inspection. We would love the opportunity to remedy any miscommunication or to make a mistake right. Sincerely, Your Hamburg Garage Team
Service staff was very friendly. Technicians are very knowledgeable. They were able to get my car scheduled in for service right away. They offer a 2 year/24,000 mile warranty on all of their repairs.
Good service....seem committed to satisfy.
Good, responsive service at a fair price. Staff seem genuine and trustworthy.
They have always been great, quick, and reasonably priced when we have taken our vehicles there.
Good location, great customer service. Very fast!
There were some issues when we first received the truck back, but your garage stood behind their work and we're professional throughout.
Good service. Great technicians. Flexible.
Very knowledgeable, great service and convenience.
I like there thoroughness.
Not sure about the experience and problem solving of the service technicians.
Hamburg garage explored the depth of my car, providing proper care and the appreciation.
GOOD PAST EXPERIENCES.
Vast understanding of most vehicles.
Very friendly and professional.
I love this place!!!
They told me I had problems that I didn't have, so I ended up spending money that I didn't need to spend.
They will deal with women and not make you feel like a jerk. Recently I would take my car into a dealership and they told me one problem could not be fixed. I took it in for something else and they fixed both problems. They do the things that they do fix. They do not try to upsell you. If they think something needs to be fixed, they fix it. They do what they say.
The work was done well, but I don't appreciate the front charge.
I like their expertise, their professionalism and they are always very pleasant.
Job was done as promised. The service was quick and the employees very well informed, they explained every thing so that I could understand.
I am always happy with costumer service and the service done to my car.
They take time to accommodate their customers. They say your car is fixed and it is. You also receive your car back in the condition you dropped it off. They don't cut corners! you get what you pay for there.
They were very helpful, I had a headlight out and I happened to find the right shop that had the right parts.
They were very good, honest and thorough. They got my vehicle fixed and running for me.
Every time I get my car back I never have to take it back for the same work.
I have had my car in there 2 or 3 times and they always get it fixed.
Slightly pricey but definitely good service. Good customer service. Kept me informed and provided excellent services.
They worked with us, got done what needed to be done, and gave us good quotes.
Their service was good.
Always great service -- still unfamiliar with new owners
Everyone was friendly and they were quick and professional.
I like the staff and the personalized service they provide for my vehicle.
Good service work, help, information, and explanation; and pleasant personnel.
I was having much of my maintenance done there when it was Martin Automotive & I don't see any drop off in the service since the change of ownership.
Excellent service, quick appointment, and friendly staff.
The people at Hamburg Garage are highly customer oriented. They are thorough in diagnosis and subsequent repair of the vehicle. And if multiple repairs are required they will work with you to repair the most needed items first so that you can budget your money and the vehicle's time in the shop.
They do a good job.
Not sure, staff seems very knowledgeable and friendly, but I paid over $400 to have a new coolant hose assembly put in and it just seemed a lot comparing the price to the repair.