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The Black Forest

140 Elm Ave, Auburn, CA 95603 Map & directions

Call Now: (530) 419-6567

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About The Black Forest

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability
77
Tools & Equipment
94
Customer Service
98
Customer Conveniences
12 months / 12,000 miles
Parts & Labor Warranty

Assessment Summary

The Black Forest is a family owned and operated business that has been proudly serving Auburn and the surrounding area since 1981, specializing in service and repair of most European makes. This experienced and well trained team is equipped to handle most repairs that come their way, from minor and major mechanical repairs, to check engine light and computer system diagnoses and repairs, as well as your scheduled maintenance needs. Work performed here is backed by a 12 month / 12,000 mile warranty for your peace of mind. Recent customers enthusiastically described this shop to us as, "friendly", "accommodating", "knowledgeable", and offering "superior workmanship". A local shuttle service, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.

Message from the Shop

The Black Forest is an Auburn shop specializing in BMW, Mini Cooper, Mercedes-Benz, Audi, Volvo, and late model Volkwagen vehicles.

Auto Makes We Service

Audi BMW Land Rover
Mercedes-Benz Mini Porsche
Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Oil Change & Lube
Scheduled Maintenance Service & Repair Timing Belts

Amenities

Coffee Heated Waiting Room Service Guarantee Shuttle
Wireless Internet

Customer Reviews 17 verified reviews (18 total)

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The Black Forest
Verified Customer
June 23, 2015

Great service, great people.

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The Black Forest
Verified Customer
June 22, 2015

They have always taken care of us.

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The Black Forest
Verified Customer
June 04, 2015

I like the workmanship; how clean they leave our car.

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The Black Forest
Verified Customer
May 22, 2015

Great customer service.

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The Black Forest
Verified Customer
May 14, 2015

They go out of their way to make sure I am taken care of and accommodate my schedule.

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The Black Forest
Verified Customer
May 02, 2015

Always professional and great service!!

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The Black Forest
Verified Customer
April 15, 2015
The Black Forest
Verified Customer
April 15, 2015

The shop techs are extremely knowledgeable. The front office staff make you feel right at home and communicate well with their customers as to what repairs are necessary and why.

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The Black Forest
Verified Customer
January 31, 2015

They look the car over and provide recommendations on what may need to be fixed. They are very friendly and customer oriented.

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The Black Forest
Verified Customer
October 04, 2014

They provide excellent service.

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The Black Forest
Verified Customer
September 25, 2014
The Black Forest
Verified Customer
September 19, 2014

They were polite, fixed what I needed while I waited even though they offered to drive me home. Washed car also.

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The Black Forest
Verified Customer
September 18, 2014

They have always provided high quality, friendly service.

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The Black Forest
Verified Customer
July 26, 2014

I like the service there. I don't take my car any other place.

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The Black Forest
Verified Customer
July 25, 2014

Superior service and workmanship.

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The Black Forest
Verified Customer
April 18, 2014

Great customer service, they do really good work, and they wash my cars before I get them back!

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The Black Forest
Verified Customer
March 28, 2014

They are specialized and know the cars they service extremely well.

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The Black Forest
April 06, 2011

They gave me a MUCH better price than the dealer. They get you right in and right out. Best repair shop I have ever dealt with. They let you know what needs to be done without any pressure to do it.

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Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(530) 419-6567

Auto Repair Experience

  1. Paul Gilbert , Owner
  2. Established 1981
  3. 2 Auto Repair Mechanics on Staff
  4. 18 Years of Car Repair Experience