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The Black Forest

(530) 419-6567
17 Verified Reviews
paul@blk4est.net

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M
8:00am to 5:00pm
T
8:00am to 5:00pm
W
8:00am to 5:00pm
Th
8:00am to 5:00pm
F
8:00am to 5:00pm
S
Closed

ADDRESS

140 Elm Ave
Auburn, CA 95603 USA

AUTO REPAIR EXPERIENCE

  • Paul Gilbert, Owner
  • Established 1981
  • 2 Auto Repair Mechanics on Staff
  • 18 Years of Car Repair Experience

The Black Forest Reviews

OVERALL RATING

17 Verified Reviews
5 stars
(13)
4 stars
(3)
3 stars
(1)
2 stars
(0)
1 star
(0)
by - Verified Customer June 23, 2015

Great service, great people.

by - Verified Customer June 22, 2015

They have always taken care of us.

by - Verified Customer June 04, 2015

I like the workmanship; how clean they leave our car.

by - Verified Customer May 22, 2015

Great customer service.

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by - Verified Customer May 14, 2015

They go out of their way to make sure I am taken care of and accommodate my schedule.

by - Verified Customer May 02, 2015

Always professional and great service!!

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by - Verified Customer April 15, 2015

The shop techs are extremely knowledgeable. The front office staff make you feel right at home and communicate well with their customers as to what repairs are necessary and why.

by - Verified Customer April 15, 2015

Great service.

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by - Verified Customer January 31, 2015

They look the car over and provide recommendations on what may need to be fixed. They are very friendly and customer oriented.

by - Verified Customer October 04, 2014

They provide excellent service.

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by - Verified Customer September 25, 2014

Great service.

by - Verified Customer September 19, 2014

They were polite, fixed what I needed while I waited even though they offered to drive me home. Washed car also.

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by - Verified Customer September 18, 2014

They have always provided high quality, friendly service.

by - Verified Customer July 26, 2014

I like the service there. I don't take my car any other place.

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by - Verified Customer July 25, 2014

Superior service and workmanship.

by - Verified Customer April 18, 2014

Great customer service, they do really good work, and they wash my cars before I get them back!

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by - Verified Customer March 28, 2014

They are specialized and know the cars they service extremely well.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts

AMENITIES

  • Coffee
  • Heated Waiting Room
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • WORLDPAC
  • iATN

MESSAGE FROM THE SHOP

The First person your likely to meet coming in the door is Sherry Gilbert -
Co-Owner and President of The Black Forest.

The Black Forest has been in business in Auburn California since 1981. Paul & Sherry Gilbert moved here in the summer of '81' to raise their two sons in the best environment they could find.

Son Jason now manages our shop as the head technician. Enjoying a wonderful life here in Auburn, Paul & Sherry are actively involved in our local community. Both Sherry and Paul are graduates of "Leadership Auburn". Sherry is the past president of the Auburn Chamber of Commerce and had the longest presidents term (18 months) in the history of the Auburn Chamber. Both Paul & Sherry have chaired Auburn's Premier Event... Auburn's Black and White Ball.

Thanks to our son Jason, our service facility has become the most progressive shop in the local area in keeping up with the technical advances of today's complex automobiles. We have the equipment to support all of the computer diagnostics of the makes and models we service. We often have referrals from local Sacramento Volvo, BMW and local Mercedes Dealers as they know we are the only shop in the area with the knowledge and equipment to service the later models.

For any vehicle owner, the distinction between auto maintenance and auto repair is critical to ensuring a long and healthy life for their preferred method of transportation. Both are essential in the smooth operation of a vehicle, but the terms are often confused for one another, which can lead some owners to pay more than they should over time.

Auto maintenance is a broad term that covers regular and preventative actions taken to help keep a car that is running properly stay running. This maintenance can include things such as oil changes, transmission flushes, as well as annual inspections and tire rotations. All of these services help to keep a car that is running smoothly stay that way, and help prevent the need for auto repair.

We perform all aspects of repair.

MAKES WE SERVE

  • Audi
  • BMW
  • Land Rover
  • Mercedes-Benz
  • Mini
  • Porsche
  • Volkswagen
  • Volvo

RepairPal Scorecard
91
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
77
CUSTOMER SERVICE
94
CUSTOMER AMENITIES
98

The Black Forest is a family owned and operated business that has been proudly serving Auburn and the surrounding area since 1981, specializing in service and repair of most European makes. This experienced and well trained team is equipped to handle most repairs that come their way, from minor and major mechanical repairs, to check engine light and computer system diagnoses and repairs, as well as your scheduled maintenance needs. Work performed here is backed by a 12 month / 12,000 mile warranty for your peace of mind. Recent customers enthusiastically described this shop to us as, "friendly", "accommodating", "knowledgeable", and offering "superior workmanship". A local shuttle service, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.


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