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The Auto Shop

901 N Central Ave, Phoenix, AZ 85004 Map & directions

Call Now: (602) 730-9371

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About The Auto Shop

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability
97
Tools & Equipment
89
Customer Service
96
Customer Conveniences
36 months / 36,000 miles
Parts & Labor Warranty

Assessment Summary

The Auto Shop was established back in 1979 and has been proudly serving the Phoenix area ever since. This shop features a very experienced, well trained, and ASE certified team who are equipped with the state of the art tools and diagnostic equipment necessary for today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, to state smog inspections, as well as your scheduled maintenance needs. All this work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “dependable”, “friendly”, “honest”, “helpful”, and "professional". A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.

Message from the Shop

We here at The Auto Shop believe our customers determine our future. We believe each customer is as important as the next and deserves to have their vehicle serviced right the first time; in a timely fashion and for a fair price.
We provide a 3 year/ 36,000 mile parts and labor warranty, free shuttle service, rental vehicles and a VIP program where clients can earn free services every time they come in.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Ram Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Oil Change & Lube Scheduled Maintenance Service & Repair
Smog/Emissions Testing Timing Belts Tire Sales/Repair Vehicle Detailing
Windshield/Glass

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Car Wash
Child Friendly Coffee Early Bird Dropoff Financing
Free Estimates Gas/Diesel Heated Waiting Room Military Discount
Parts/Accessories Rental Car Senior Discount Service Guarantee
Shopping Nearby Shuttle Store Towing
Warranty Accepted Wireless Internet

Customer Reviews 49 verified reviews (52 total)

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The Auto Shop
Verified Customer
July 31, 2015

Every time we have had a problem, it has been fixed promptly and correctly.

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The Auto Shop
Verified Customer
July 30, 2015

Honest. Friendly. Good services. Good work and a complimentary shuttle to and from work. Also 0% financing for 12 months was super helpful.

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The Auto Shop
Verified Customer
July 30, 2015

The guys at The Auto Shop have never let me down. They'll let me know what needs to be done and in what order of importance. I appreciate their sensitivity to my financial circumstance, whatever it may be when I walk in the door.

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The Auto Shop
Verified Customer
July 29, 2015

They do great work and they are extremely fair and knowledgeable!

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The Auto Shop
Verified Customer
July 28, 2015

Customer service is the best. They always take care of me and take the time to explain why some repairs are important.

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The Auto Shop
Verified Customer
July 27, 2015

I've been a customer of the Auto Shop for about 10 years, but I've now given up on them. After a recent major repair, I discovered that my A/C had stopped working. After agreeing to fix the A/C for the cost of parts, the shop charged me about double the going rate for the parts. Acted like they were doing me a big favor for charging me "only" $865 for the compressor kit. When I went to check the oil a couple of days later, I saw that they had left the battery completely unsecured. They left off the bolt that holds the battery in place and it was just rattling around under the hood.

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The Auto Shop
Verified Customer
July 24, 2015

I've use The Auto Shop for close to 30 years and they have always done me right.

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The Auto Shop
Verified Customer
July 20, 2015

Service is always great! I've never had any problems anytime I've had my vehicle worked on. The atmosphere is very welcoming and so is the staff!

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The Auto Shop
Verified Customer
July 17, 2015

Good people, great work.

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The Auto Shop
Verified Customer
July 16, 2015

The people are terrific! They know their stuff, provide excellent service, and are honest as the day is long. I take my Ford there for service even though it is still under warranty! Much better service than at the dealership!

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The Auto Shop
Verified Customer
July 15, 2015

Dependable service.

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The Auto Shop
Verified Customer
July 15, 2015

Good service, but a little pricey.

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The Auto Shop
Verified Customer
July 10, 2015

Good work at reasonable price.

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The Auto Shop
Verified Customer
July 09, 2015

The Auto Shop has maintained and repaired my vehicles for approximately 25 years. All services have been performed correctly at a reasonable price.

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The Auto Shop
Verified Customer
July 07, 2015

Auto Shop has always been available to help when I needed it.

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The Auto Shop
Verified Customer
June 24, 2015

Mickey and his staff are always very helpful, professional and courteous. There have even been 2 occasions that I have brought my vehicle in and have been advised by Mickey that it should be covered by warranty. That's one of the reasons I keep coming back and always recommend them.

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The Auto Shop
Verified Customer
June 18, 2015

I absolutely love this shop and have already recommended it to friends.

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The Auto Shop
Verified Customer
June 16, 2015

They were very helpful and welcoming. I honestly felt like family. They went above and beyond to help me with my issue. I always recommend this place to everyone.

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The Auto Shop
Verified Customer
June 16, 2015

They know what they are doing. They are polite and kind. Service is amazing and just worth every dollar. I worried about finding a shop that would do good work when I first moved down here. Now, I will not take my car any where else.

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The Auto Shop
Verified Customer
June 15, 2015

I like the location and convenience.

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The Auto Shop
Verified Customer
June 12, 2015

I never have any problems with my vehicles after the mechanics work on my cars. The guys in the office are always helpful and knowledgeable in answering any questions I may have. They go above and beyond always!

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The Auto Shop
Verified Customer
June 11, 2015

I only had a check up done on my car, no work. But the price was reasonable, I was given reliable information, and the people I spoke with were all friendly and helpful!

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The Auto Shop
Verified Customer
June 10, 2015

Courteous staff, good service, everyone seems honest and genuine.

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The Auto Shop
Verified Customer
June 09, 2015

Great Service, Honest people, always helpful and friendly.

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The Auto Shop
Verified Customer
June 02, 2015

There service prompt.very nice also they made me feel like I was being listened to and not taken advantage of.

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The Auto Shop
Verified Customer
May 20, 2015

The Auto Shop is fair and reliable.

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The Auto Shop
Verified Customer
May 14, 2015

They do only the work that is needed.

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The Auto Shop
Verified Customer
May 14, 2015

I will return and would recommend to a friend.

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The Auto Shop
Verified Customer
May 12, 2015

They are friendly & helpful.

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The Auto Shop
Verified Customer
May 12, 2015

Pretty good but kinda pricey.

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The Auto Shop
Verified Customer
May 11, 2015

Pretty good.. pricier for repairs though.. got lower quotes after.

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The Auto Shop
Verified Customer
May 08, 2015

Nice and helpful service.

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The Auto Shop
Verified Customer
May 05, 2015

Great people, great service.

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The Auto Shop
Verified Customer
May 01, 2015

The service is wonderful and the workers are very considerate!

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The Auto Shop
Verified Customer
April 24, 2015
The Auto Shop
Verified Customer
April 20, 2015

Service has always been good, though the price can be a little high.

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The Auto Shop
Verified Customer
April 14, 2015

I have always been happy with the service.

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The Auto Shop
Verified Customer
April 10, 2015

Service was great. Very friendly, honest, and fair.

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The Auto Shop
Verified Customer
April 07, 2015

The Auto Shop has always give me excellent service and I trust them.

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The Auto Shop
Verified Customer
March 31, 2015

They are great and get the job done.

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The Auto Shop
Verified Customer
March 30, 2015

Elijah was extremely friendly and I felt he gave me a good price for services rendered. The work was excellent and I would not think twice about having future car repair done there.

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The Auto Shop
Verified Customer
March 26, 2015

I have had nothing but great service from Mickey, Elijah and the team.

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The Auto Shop
Verified Customer
March 24, 2015

I like their convenient location.

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The Auto Shop
Verified Customer
March 02, 2015

Great service and friendly staff.

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The Auto Shop
Verified Customer
February 20, 2015

Service is great.

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The Auto Shop
Verified Customer
February 16, 2015

I have always had good experiences with The Auto Shop. They have always been upfront and honest with me.

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The Auto Shop
Verified Customer
February 06, 2015

I believe I already have recommended The Auto Shop to a friend.

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The Auto Shop
Verified Customer
February 05, 2015

Honest, reliable service.

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The Auto Shop
Verified Customer
February 02, 2015

They do good work and I trust them.

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The Auto Shop
April 26, 2012

Was told that this shop specalizes in Saturn. I called for an estimate before taking my car in about 3 days later. Was shocked by cheerful person that greeted me at the door and when I give him my name, he remembered our radiator conversation and said that was a phone estimate, If anything changes while doing the repair, he'd call me first. Well, 2 hours later he did call (here we go right?) BUT ...... He said no other repairs are necessary, it would be done by 4pm and the final cost was less than the original estimate. I was blown away, didn't think that ever happened? They were right in the middle of what Pay Pal online estimated the repair to cost. THANK YOU Pay Pal and The Phoenix Auto Shop for honest work well done!

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The Auto Shop
March 12, 2009

I've been a customer of The Auto Shop for years, and I've taken a variety of vehicles to them for repair.

They have always been helpful even when I didn't bring a vehicle in. I had a vehicle into a dealership for a Recall repair. The dealer wanted to do more work, "as long as they were in there". I called the Auto Shop, and they listened and recommended that I let the dealer do that additional work, because it made sense, it would be cheaper for me because the dealer already had the engine torn apart. That's service!

I highly recommend The Auto Shop for your auto care needs.

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The Auto Shop
April 07, 2009

I took my car to this shop because I thuoght I had a problem. The service light blinked on and off. The owner explained that this was a self-diagnostic and the plugged it in to the computer and then said, "go home, there is nothing wrong." They did not laugh at me and they charged me nothing. I WILL be taking my car there when I need work.

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Get Directions to The Auto Shop
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An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:00am to 5:30pm
Call Now:

(602) 730-9371

Auto Repair Experience

  1. Mickey Hermes, Manager
  2. Established 1979
  3. 3 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 59 Years of Car Repair Experience