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THE Auto Shop

(949) 625-4109
117 Verified Reviews
service@irvineautoshop.com

HOURS
07:30
18:00
http://purl.org/goodrelations/v1#Monday
07:30
18:00
http://purl.org/goodrelations/v1#Tuesday
07:30
18:00
http://purl.org/goodrelations/v1#Wednesday
07:30
18:00
http://purl.org/goodrelations/v1#Thursday
07:30
18:00
http://purl.org/goodrelations/v1#Friday
08:00
14:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M
7:30am to 6:00pm
T
7:30am to 6:00pm
W
7:30am to 6:00pm
Th
7:30am to 6:00pm
F
7:30am to 6:00pm
S
8:00am to 2:00pm

ADDRESS

8797 Irvine Center Drive Ste D
Irvine, CA 92618 USA

AUTO REPAIR EXPERIENCE

  • Sean Nguyen, Service Manager
  • Established 2013
  • 3 Auto Repair Mechanic on Staff
  • 26 Years of Car Repair Experience

THE Auto Shop Reviews

OVERALL RATING

117 Verified Reviews
5 stars
(81)
4 stars
(28)
3 stars
(5)
2 stars
(1)
1 star
(2)
by - Verified Customer April 14, 2017

Quick and respectful. Genuinely care about your car and not always about making a quick buck.

by - Verified Customer April 11, 2017

I have been going to The Auto Shop in Irvine for a couple years now and they have never let me down! Fair, honest and excellent customer service, five stars!

by - Verified Customer April 11, 2017

Incredible group of people! I'm so grateful I found The Auto Shop. These guys are honest, trustworthy and do a top notch job making sure all aspects of my car are checked and repaired. I know whenever I need servicing on my car, I'll be visiting the guys at The Auto Shop

by - Verified Customer April 10, 2017

I took my car in for a routine oil change and it was ready for pick-up the next day as promised. My air filters also needed changing and I did not feel pressured at all to get those changed. I ended up deciding to get them replaced. The staff at this shop is always very friendly and extremely informative. I had a great experience with this shop. I'm happy to have found an auto shop that I can trust and feel comfortable taking my car to.

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by - Verified Customer April 10, 2017

I came into the Auto Shop to get my brake pads and my rotors changed. They told me approximately when the car would be done and car was done as promised. I couldn't ask for a better experience as they let me know things that I need to take care of immediately and things they would recommend to take care of at a later time. They were completely honest with me and I felt absolutely no pressure to do anything. I will definitely be bringing my car in again for my next repair.

by - Verified Customer April 09, 2017

Came in for an oil change, everything was done as expected and in a timely manner. Jason and David were helpful and accomadating as always

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by - Verified Customer April 07, 2017

The auto shop does excellent work and are very good at explaining the needed procedures without being condescending

by - Verified Customer April 05, 2017

Great experience overall. Only problem was that you failed to reset the change of oil sensor after oil change and the light is still on.

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by - Verified Customer April 04, 2017

I was happy with the cost and service of my vehicle, however, upon driving it, I realized that my windshield wipers are not working effectively. I asked they check this and they assured me it was done. It is not a big deal. I will still go back and bring it to their attention/get the blades replaced.

by - Verified Customer April 04, 2017

The people at the shop were prompt. Explained what needs to be done and worked with my budget but still managed to replace what was needed. Had a timing belt and water pump replaced then found out that my radiator was leaking. Extended the life of my 11 year old Hyundai Tucson SUV.

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by - Verified Customer April 04, 2017

Good experience.

by - Verified Customer April 03, 2017

I was in for a smog check.

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by - Verified Customer April 03, 2017

Personal, efficient & fair prices with EVERY service! I can depend on the Auto Shop Team for all my car services!

by - Verified Customer April 02, 2017

I always highly recommend my friends to use The Auto Shops services. They're professional, accommodating, and do a fantastic job.

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by - Verified Customer March 31, 2017

Great customer service. Keep it up!

by - Verified Customer March 31, 2017

great service!

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by - Verified Customer March 28, 2017

Very professional people. I really felt that I could trust them. I hope my next experience is just as great as the first one.

by - Verified Customer March 28, 2017

Very Good!

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by - Verified Customer March 26, 2017

Quick and simple. Thank you

by - Verified Customer March 24, 2017

Extremely friendly and professional staff. We had a pleasant experience and will return.

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by - Verified Customer March 23, 2017

My car was inspected very carefully and the mechanic explained his assessment quite patiently and thoroughly. He did not at all pressure me to have additional repairs/maintenance and actually encouraged me to look up old receipts to find out if/when work had been done previously. I really appreciated this because I have an old car and need to be careful with finances. This was my first visit to your shop and I will definitely return.

by - Verified Customer March 23, 2017

Great & knowledgeable employees.

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by - Verified Customer March 21, 2017

The auto shop did an amazing job

by - Verified Customer March 20, 2017

Chris and Jason were very helpful and I would give them high regards for their care and level of communication. My first time using Irvine Auto and I will be back for any needs, great service

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by - Verified Customer March 19, 2017

Very pleasant and clean waiting room, coffee and an aquarium add to the nice atmosphere. Very friendly staff. Will definitely come back for my next oil change.

by - Verified Customer March 19, 2017

They did the job in the time and for the price they quoted. I particularly valued the shuttle service and the free diagnostic.

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by - Verified Customer March 19, 2017

Great service. Fair prices.

by - Verified Customer March 17, 2017

Friendly people, good service .

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by - Verified Customer March 16, 2017

The Auto Shop is a fantastic place. I hate getting car repairs done, but I'm always happy to do it through them.

by - Verified Customer March 15, 2017

I have been coming to the auto shop now for about a year. I had a nagging problem with my truck's cooling system. I had it fixed 3 separate times at various shops, always breaking after a few months. Once I moved to Irvine, I gave the auto shop a chance by taking the truck in for an oil change. They diagnosed my problem and fixed my cooling system (cracked radiator) on the first go. Now I don't take my truck anywhere else, they are awesome. They also give me a great inspection every time I bring the truck in to let me know what repairs could be ahead and things to pay attention to. I really feel like they care about my vehicle and that in a way we're maintaining it together. I never feel pressured to get any work done and I always get a detailed explanation of why any repair needs to be done. Can't say enough good things about the auto shop, excellent work.

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by - Verified Customer March 15, 2017

Great service, great value

by - Verified Customer March 13, 2017

Every thing was great. Thanks.

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by - Verified Customer March 12, 2017

Work completed within a couple of hours. Very friendly, experienced staff.

by - Verified Customer March 09, 2017

Sean's Auto Shop is a favorite. Sean should attempt to stay involved---especially with new hires!! It would appear that the new hires do not have the same passion that Sean has had with the Auto Shop.

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by - Verified Customer March 09, 2017

Definitely will bring my car back there for future service.

by - Verified Customer March 09, 2017

Excellent experience, honest and fair pricing, and courteous/responsive employees.

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by - Verified Customer March 08, 2017

Amazing customer service! Honest! Professional!

by - Verified Customer March 08, 2017

Excellent, friendly service.

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by - Verified Customer March 07, 2017

I was treated with respect and offered a professional customer service. Good job on your honesty and seamless work!

by - Verified Customer March 07, 2017

Great customer service. They walked me through everything from pricing to how they would repair my car. Finished quicker than expected, which was a plus.

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by - Verified Customer March 05, 2017

Great guys. Didn't quite get it the first time, the repair needed to be repeated a second time, but they discounted it for me and provided good customer service, including shuttle courtesy. Will be returning.

by - Verified Customer March 05, 2017

Competent service and fair rate. A car wash would have been much appreciated.

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by - Verified Customer March 05, 2017

I was okay.

by - Verified Customer March 02, 2017

My Camry was not running properly for a week or so I decided to take in to The Auto Shop. They were fast and efficient, they found that the issue I had was related to spark plugs and ignition coil. Thank you so much! Will definitely come back again and refer friends and family.

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by January 22, 2015

Professional and clear about problems and expectations.

by - Verified Customer January 22, 2015

Very friendly and efficient service. I can trust them to do the work well without overcharging.

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by January 22, 2015

All my inquires and issues on my vehicle were taken cared of. They helped me in so many ways, including suggestions from the more knowledgeable and experienced mechanics. Friendly environment and we'll respected.

by - Verified Customer January 22, 2015

The service was very good and Sean was so friendly, nice, and helpful.

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by January 22, 2015

Good customer service.

by - Verified Customer January 21, 2015

The service at the Auto Shop was excellent from beginning to end. The customer service was friendly and efficient, always keeping in contact to let me know what was happening with my car. The service was prompt and the repair information clear.

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by January 20, 2015

Good service.

by January 20, 2015

Quick service and reasonable rates.

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by - Verified Customer January 20, 2015

Honest and fair.

by - Verified Customer January 16, 2015

Staff seem very helpful and courteous. Vehicle seems to be better than when it was taken in.

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by - Verified Customer January 15, 2015

Great service. Prices are a bit high.

by January 15, 2015

The service was fine.

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by - Verified Customer January 14, 2015

Great service.

by - Verified Customer January 14, 2015

The service and pricing is excellent. I appreciate that an oil change will be completed in an hour unlike the dealership which always seems to take over 2 hours.

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by - Verified Customer January 13, 2015

They are super honest and provide their services at a good price. I really like how they explain very well what is the status of your car and they do not push you to fix anything that doesn't need repair.

by - Verified Customer January 12, 2015

I only had an oil change so I don't have much to go on but in total I have used this shop twice and have been very satisfied with the service and value.

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by - Verified Customer January 09, 2015

Sean and all the crew and office staff really go to great lengths to provide reliable repairs at a reasonable cost. Communication with the shop is always easy and dependable. Estimates have always been given with any other options available to me. They are all personable and wonderful to have when you need a professional to depend on! Thank you to them!

by - Verified Customer January 08, 2015

The guys there are friendly the service was fast. Overall an amazing experience.

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by - Verified Customer January 03, 2015

Great experience there!

by January 03, 2015

Good service at reasonable price.

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by - Verified Customer January 02, 2015

Customer service is great. And for someone like me that doesn't understand cars that is important.

by - Verified Customer January 02, 2015

Customer service, customer service, customer service!

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by - Verified Customer December 30, 2014

Quick service. They get the job done right.

by - Verified Customer December 27, 2014

They are a great people to deal with. They offer great prices along with great service.

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by - Verified Customer February 03, 2014

Great service, friendly.

by - Verified Customer January 31, 2014

My experience with the auto shop has been a 10/10.

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by - Verified Customer January 27, 2014

All around excellent service.

by - Verified Customer January 27, 2014

Very courteous people. Got my service done quick and cheap.

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by - Verified Customer January 25, 2014

1) They do good work at a reasonable price. 2) They provide great customer service. 3) They have a comfortable, and clean waiting area unlike most shops.

by - Verified Customer January 25, 2014

Called before coming in to get an estimate for replacing brake pads. I was told $300 over the phone and was charged $350. Felt like they were just telling me what I wanted to hear to get me into the shop. They did a complementary multipoint inspection and told me I needed to replace my transmission fluid because it was looking "very" dark. That couldn't be right because I literally had it replaced the day before they looked at it. I checked it myself at home and it looked fine. Seems like a typical auto shop trying to milk its customers for all the money they can get, even if it isn't honest.

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by - Verified Customer January 22, 2014

They are honest, providing flexible hours, and free rides.

by - Verified Customer January 18, 2014

Thought the price, service and quality of work were excellent.

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by - Verified Customer January 17, 2014

Impressed by the cost, quickness, and friendliness.

by - Verified Customer January 16, 2014

Excellent service.

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by - Verified Customer January 16, 2014

Prompt service, completed on time.

by - Verified Customer January 15, 2014

Excellent and reliable service. Peace of mind knowing that their mechanics are very knowledgeable and will not rip you off.. Very competitive pricing, if not better. 100% trustworthy.

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by - Verified Customer January 14, 2014

Easy to work with, kept up to speed on all issues. Great work on top of all that.

by - Verified Customer January 14, 2014

Friendly service. Very convienient shuttle service.

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by - Verified Customer January 14, 2014

They provided the service and were personable and courteous.

by - Verified Customer January 11, 2014

Excellent job on rotating tires and correcting alignment. Finished the job incredibly fast and I noticed a much better alignment fix than the last place I took it to.

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by - Verified Customer January 07, 2014

Honesty. They repaired only what they needed to and nothing more.

by - Verified Customer January 07, 2014

They are people I trust to deliver the best service when my car needs repairs.

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by - Verified Customer January 07, 2014

I now have an oil leak in my car and before I brought it to The Auto Shop my car didn't have a leak. Could be a coincidence that it started leaking that day?

by - Verified Customer January 06, 2014

Very satisfied with the service overall. Excellent job done, friendly staffs, and care given to my vehicles.

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by - Verified Customer December 30, 2013

This was a unique auto shop experience. Great service, great price, on time.

by - Verified Customer December 30, 2013

Quick, friendly, professional and honest service.

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by - Verified Customer December 28, 2013

Great service, front desk staff very helpful and very nice, sitting area comfortable. Quick service!

by - Verified Customer December 27, 2013

Good service and commitment to customers.

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by - Verified Customer December 23, 2013

Great overall experience.

by - Verified Customer December 16, 2013

Great staff with excellent service.

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by - Verified Customer December 12, 2013

THE auto shop has bar none some of the best customer service I have seen out of any auto repair shop. They offer shuttle rides to the mall to watch a movie which they provide a ticket to. They also have a great warranty with 2 year/24,000 miles which makes me feel well about the investment I put into my car.

by - Verified Customer December 03, 2013

They are awesome!

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by - Verified Customer November 26, 2013

Seem very honest and reliable and quick. Also reasonable price.

by - Verified Customer November 20, 2013

I like the work and their honesty.

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by - Verified Customer November 18, 2013

They are close by and convenient. For routine service, it took a little longer than I would've liked, but the waiting room was great (clean and quiet), and I was still able to take care of everything on my lunch break.

by - Verified Customer November 15, 2013

Service completed in a timely fashion, and the price is good.

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by - Verified Customer November 14, 2013

The folks were all very helpful and went above and beyond with their assistance. The waiting room made the visit bearable with Wi-Fi.

by - Verified Customer November 04, 2013

Sean and his team were very timely and professional with their work.

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by - Verified Customer October 28, 2013

They were fast! Helpful. My car is running beautifully they showed me the parts that needed to be replaced so I could see just how bad it was! Nice sitting area most places dont even have one, I am even going to come back this week to get my breaks done.

by - Verified Customer October 22, 2013

The customer service is fantastic. They were quick, efficient and explained everything.

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by - Verified Customer October 19, 2013

The staff at THE Auto Shop are extremely friendly. Not only do they have great customer service but they are amazing at what they do. Thank you so much for helping me out!

by - Verified Customer October 02, 2013

The people were great.

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Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Child Friendly
  • Chinese Spoken
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • iATN

MESSAGE FROM THE SHOP

We welcome and appreciate your business. 24 Month 24,000 Mile Warranty on worked performed. 20% Labor (first time customer)

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Honda
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Mazda
  • Mercedes-Benz
  • Mini
  • Mitsubishi
  • Nissan
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
90
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
91
CUSTOMER AMENITIES
97

THE Auto Shop was established in 2013. This RepairPal Certified has great customer service, as verified in our unbiased review of their most recent customers. The staff is a great mix of experienced, dealership-trained technicians, and ambitious new comers. They receive professional training to help ensure they can address your customer service needs, as well as the repair needs of your vehicle. This shop has invested in some of the best automotive tools and computer diagnostic equipment to help their technicians perform accurate diagnoses and repairs. The work performed is backed by a 24-month / 24,000-mile warranty. Local shuttle service, rental cars, and loaner vehicles are available for your convenience. There's also a modern lounge with coffee, wireless internet, and a phone charging station available for your comfort.


Map
Get Directions to THE Auto Shop