THE Auto Shop was established in 2013. This RepairPal Certified has great customer service, as verified in our unbiased review of their most recent customers. The staff is a great mix of experienced, dealership-trained technicians, and ambitious new comers. They receive professional training to help ensure they can address your customer service needs, as well as the repair needs of your vehicle. This shop has invested in some of the best automotive tools and computer diagnostic equipment to help their technicians perform accurate diagnoses and repairs. The work performed is backed by a 24-month / 24,000-mile warranty. Local shuttle service, rental cars, and loaner vehicles are available for your convenience. There's also a modern lounge with coffee, wireless internet, and a phone charging station available for your comfort.
THE Auto Shop
Irvine, CA 92618 USA
Auto Repair Experience
- Sean Nguyen, Service Manager
- Established 2013
- 3 Auto Repair Mechanic on Staff
- 26 Years of Car Repair Experience
- Check Engine Light
- Classic Car Repair/Restoration
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Timing Belts
- Tire Sales/Repair
- Transmission Repair
- Child Friendly
- Chinese Spoken
- Early Bird Dropoff
- Extended/Evening Hours
- Free Estimates
- Free Multi-Point Safety Inspection
- Heated Waiting Room
- Loaner Car
- Open Saturday
- Rental Car
- Se Habla Espanol
- Senior Discount
- Service Guarantee
- Shopping Nearby
- Warranty Accepted
- Wireless Internet
Makes We Serve
Professional and clear about problems and expectations.
Very friendly and efficient service. I can trust them to do the work well without overcharging.
All my inquires and issues on my vehicle were taken cared of. They helped me in so many ways, including suggestions from the more knowledgeable and experienced mechanics. Friendly environment and we'll respected.
The service was very good and Sean was so friendly, nice, and helpful.
Good customer service.
The service at the Auto Shop was excellent from beginning to end. The customer service was friendly and efficient, always keeping in contact to let me know what was happening with my car. The service was prompt and the repair information clear.
Quick service and reasonable rates.
Honest and fair.
Staff seem very helpful and courteous. Vehicle seems to be better than when it was taken in.
Great service. Prices are a bit high.
The service was fine.
The service and pricing is excellent. I appreciate that an oil change will be completed in an hour unlike the dealership which always seems to take over 2 hours.
They are super honest and provide their services at a good price. I really like how they explain very well what is the status of your car and they do not push you to fix anything that doesn't need repair.
I only had an oil change so I don't have much to go on but in total I have used this shop twice and have been very satisfied with the service and value.
Sean and all the crew and office staff really go to great lengths to provide reliable repairs at a reasonable cost. Communication with the shop is always easy and dependable. Estimates have always been given with any other options available to me. They are all personable and wonderful to have when you need a professional to depend on! Thank you to them!
The guys there are friendly the service was fast. Overall an amazing experience.
Great experience there!
Good service at reasonable price.
Customer service is great. And for someone like me that doesn't understand cars that is important.
Customer service, customer service, customer service!
Quick service. They get the job done right.
They are a great people to deal with. They offer great prices along with great service.
Great service, friendly.
My experience with the auto shop has been a 10/10.
All around excellent service.
Very courteous people. Got my service done quick and cheap.
1) They do good work at a reasonable price. 2) They provide great customer service. 3) They have a comfortable, and clean waiting area unlike most shops.
Called before coming in to get an estimate for replacing brake pads. I was told $300 over the phone and was charged $350. Felt like they were just telling me what I wanted to hear to get me into the shop. They did a complementary multipoint inspection and told me I needed to replace my transmission fluid because it was looking "very" dark. That couldn't be right because I literally had it replaced the day before they looked at it. I checked it myself at home and it looked fine. Seems like a typical auto shop trying to milk its customers for all the money they can get, even if it isn't honest.
They are honest, providing flexible hours, and free rides.
Thought the price, service and quality of work were excellent.
Impressed by the cost, quickness, and friendliness.
Prompt service, completed on time.
Excellent and reliable service. Peace of mind knowing that their mechanics are very knowledgeable and will not rip you off.. Very competitive pricing, if not better. 100% trustworthy.
Easy to work with, kept up to speed on all issues. Great work on top of all that.
Friendly service. Very convienient shuttle service.
They provided the service and were personable and courteous.
Excellent job on rotating tires and correcting alignment. Finished the job incredibly fast and I noticed a much better alignment fix than the last place I took it to.
Honesty. They repaired only what they needed to and nothing more.
They are people I trust to deliver the best service when my car needs repairs.
I now have an oil leak in my car and before I brought it to The Auto Shop my car didn't have a leak. Could be a coincidence that it started leaking that day?
Very satisfied with the service overall. Excellent job done, friendly staffs, and care given to my vehicles.
This was a unique auto shop experience. Great service, great price, on time.
Quick, friendly, professional and honest service.
Great service, front desk staff very helpful and very nice, sitting area comfortable. Quick service!
Good service and commitment to customers.
Great overall experience.
Great staff with excellent service.
THE auto shop has bar none some of the best customer service I have seen out of any auto repair shop. They offer shuttle rides to the mall to watch a movie which they provide a ticket to. They also have a great warranty with 2 year/24,000 miles which makes me feel well about the investment I put into my car.
They are awesome!
Seem very honest and reliable and quick. Also reasonable price.
I like the work and their honesty.
They are close by and convenient. For routine service, it took a little longer than I would've liked, but the waiting room was great (clean and quiet), and I was still able to take care of everything on my lunch break.
Service completed in a timely fashion, and the price is good.
The folks were all very helpful and went above and beyond with their assistance. The waiting room made the visit bearable with Wi-Fi.
Sean and his team were very timely and professional with their work.
They were fast! Helpful. My car is running beautifully they showed me the parts that needed to be replaced so I could see just how bad it was! Nice sitting area most places dont even have one, I am even going to come back this week to get my breaks done.
The customer service is fantastic. They were quick, efficient and explained everything.
The staff at THE Auto Shop are extremely friendly. Not only do they have great customer service but they are amazing at what they do. Thank you so much for helping me out!
The people were great.
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service