Quick and respectful. Genuinely care about your car and not always about making a quick buck.
I have been going to The Auto Shop in Irvine for a couple years now and they have never let me down! Fair, honest and excellent customer service, five stars!
Incredible group of people! I'm so grateful I found The Auto Shop. These guys are honest, trustworthy and do a top notch job making sure all aspects of my car are checked and repaired. I know whenever I need servicing on my car, I'll be visiting the guys at The Auto Shop
I took my car in for a routine oil change and it was ready for pick-up the next day as promised. My air filters also needed changing and I did not feel pressured at all to get those changed. I ended up deciding to get them replaced. The staff at this shop is always very friendly and extremely informative. I had a great experience with this shop. I'm happy to have found an auto shop that I can trust and feel comfortable taking my car to.
I came into the Auto Shop to get my brake pads and my rotors changed. They told me approximately when the car would be done and car was done as promised. I couldn't ask for a better experience as they let me know things that I need to take care of immediately and things they would recommend to take care of at a later time. They were completely honest with me and I felt absolutely no pressure to do anything. I will definitely be bringing my car in again for my next repair.
Came in for an oil change, everything was done as expected and in a timely manner. Jason and David were helpful and accomadating as always
The auto shop does excellent work and are very good at explaining the needed procedures without being condescending
Great experience overall. Only problem was that you failed to reset the change of oil sensor after oil change and the light is still on.
I was happy with the cost and service of my vehicle, however, upon driving it, I realized that my windshield wipers are not working effectively. I asked they check this and they assured me it was done. It is not a big deal. I will still go back and bring it to their attention/get the blades replaced.
The people at the shop were prompt. Explained what needs to be done and worked with my budget but still managed to replace what was needed. Had a timing belt and water pump replaced then found out that my radiator was leaking. Extended the life of my 11 year old Hyundai Tucson SUV.
I was in for a smog check.
Personal, efficient & fair prices with EVERY service! I can depend on the Auto Shop Team for all my car services!
I always highly recommend my friends to use The Auto Shops services. They're professional, accommodating, and do a fantastic job.
Great customer service. Keep it up!
Very professional people. I really felt that I could trust them. I hope my next experience is just as great as the first one.
Quick and simple. Thank you
Extremely friendly and professional staff. We had a pleasant experience and will return.
My car was inspected very carefully and the mechanic explained his assessment quite patiently and thoroughly. He did not at all pressure me to have additional repairs/maintenance and actually encouraged me to look up old receipts to find out if/when work had been done previously. I really appreciated this because I have an old car and need to be careful with finances. This was my first visit to your shop and I will definitely return.
Great & knowledgeable employees.
The auto shop did an amazing job
Chris and Jason were very helpful and I would give them high regards for their care and level of communication. My first time using Irvine Auto and I will be back for any needs, great service
Very pleasant and clean waiting room, coffee and an aquarium add to the nice atmosphere. Very friendly staff. Will definitely come back for my next oil change.
They did the job in the time and for the price they quoted. I particularly valued the shuttle service and the free diagnostic.
Great service. Fair prices.
Friendly people, good service .
The Auto Shop is a fantastic place. I hate getting car repairs done, but I'm always happy to do it through them.
I have been coming to the auto shop now for about a year. I had a nagging problem with my truck's cooling system. I had it fixed 3 separate times at various shops, always breaking after a few months. Once I moved to Irvine, I gave the auto shop a chance by taking the truck in for an oil change. They diagnosed my problem and fixed my cooling system (cracked radiator) on the first go. Now I don't take my truck anywhere else, they are awesome. They also give me a great inspection every time I bring the truck in to let me know what repairs could be ahead and things to pay attention to. I really feel like they care about my vehicle and that in a way we're maintaining it together. I never feel pressured to get any work done and I always get a detailed explanation of why any repair needs to be done. Can't say enough good things about the auto shop, excellent work.
Great service, great value
Every thing was great. Thanks.
Work completed within a couple of hours. Very friendly, experienced staff.
Sean's Auto Shop is a favorite. Sean should attempt to stay involved---especially with new hires!! It would appear that the new hires do not have the same passion that Sean has had with the Auto Shop.
Definitely will bring my car back there for future service.
Excellent experience, honest and fair pricing, and courteous/responsive employees.
Amazing customer service! Honest! Professional!
Excellent, friendly service.
I was treated with respect and offered a professional customer service. Good job on your honesty and seamless work!
Great customer service. They walked me through everything from pricing to how they would repair my car. Finished quicker than expected, which was a plus.
Great guys. Didn't quite get it the first time, the repair needed to be repeated a second time, but they discounted it for me and provided good customer service, including shuttle courtesy. Will be returning.
Competent service and fair rate. A car wash would have been much appreciated.
I was okay.
My Camry was not running properly for a week or so I decided to take in to The Auto Shop. They were fast and efficient, they found that the issue I had was related to spark plugs and ignition coil. Thank you so much! Will definitely come back again and refer friends and family.
Professional and clear about problems and expectations.
Very friendly and efficient service. I can trust them to do the work well without overcharging.
All my inquires and issues on my vehicle were taken cared of. They helped me in so many ways, including suggestions from the more knowledgeable and experienced mechanics. Friendly environment and we'll respected.
The service was very good and Sean was so friendly, nice, and helpful.
Good customer service.
The service at the Auto Shop was excellent from beginning to end. The customer service was friendly and efficient, always keeping in contact to let me know what was happening with my car. The service was prompt and the repair information clear.
Quick service and reasonable rates.
Honest and fair.
Staff seem very helpful and courteous. Vehicle seems to be better than when it was taken in.
Great service. Prices are a bit high.
The service was fine.
The service and pricing is excellent. I appreciate that an oil change will be completed in an hour unlike the dealership which always seems to take over 2 hours.
They are super honest and provide their services at a good price. I really like how they explain very well what is the status of your car and they do not push you to fix anything that doesn't need repair.
I only had an oil change so I don't have much to go on but in total I have used this shop twice and have been very satisfied with the service and value.
Sean and all the crew and office staff really go to great lengths to provide reliable repairs at a reasonable cost. Communication with the shop is always easy and dependable. Estimates have always been given with any other options available to me. They are all personable and wonderful to have when you need a professional to depend on! Thank you to them!
The guys there are friendly the service was fast. Overall an amazing experience.
Great experience there!
Good service at reasonable price.
Customer service is great. And for someone like me that doesn't understand cars that is important.
Customer service, customer service, customer service!
Quick service. They get the job done right.
They are a great people to deal with. They offer great prices along with great service.
Great service, friendly.
My experience with the auto shop has been a 10/10.
All around excellent service.
Very courteous people. Got my service done quick and cheap.
1) They do good work at a reasonable price. 2) They provide great customer service. 3) They have a comfortable, and clean waiting area unlike most shops.
Called before coming in to get an estimate for replacing brake pads. I was told $300 over the phone and was charged $350. Felt like they were just telling me what I wanted to hear to get me into the shop. They did a complementary multipoint inspection and told me I needed to replace my transmission fluid because it was looking "very" dark. That couldn't be right because I literally had it replaced the day before they looked at it. I checked it myself at home and it looked fine. Seems like a typical auto shop trying to milk its customers for all the money they can get, even if it isn't honest.
They are honest, providing flexible hours, and free rides.
Thought the price, service and quality of work were excellent.
Impressed by the cost, quickness, and friendliness.
Prompt service, completed on time.
Excellent and reliable service. Peace of mind knowing that their mechanics are very knowledgeable and will not rip you off.. Very competitive pricing, if not better. 100% trustworthy.
Easy to work with, kept up to speed on all issues. Great work on top of all that.
Friendly service. Very convienient shuttle service.
They provided the service and were personable and courteous.
Excellent job on rotating tires and correcting alignment. Finished the job incredibly fast and I noticed a much better alignment fix than the last place I took it to.
Honesty. They repaired only what they needed to and nothing more.
They are people I trust to deliver the best service when my car needs repairs.
I now have an oil leak in my car and before I brought it to The Auto Shop my car didn't have a leak. Could be a coincidence that it started leaking that day?
Very satisfied with the service overall. Excellent job done, friendly staffs, and care given to my vehicles.
This was a unique auto shop experience. Great service, great price, on time.
Quick, friendly, professional and honest service.
Great service, front desk staff very helpful and very nice, sitting area comfortable. Quick service!
Good service and commitment to customers.
Great overall experience.
Great staff with excellent service.
THE auto shop has bar none some of the best customer service I have seen out of any auto repair shop. They offer shuttle rides to the mall to watch a movie which they provide a ticket to. They also have a great warranty with 2 year/24,000 miles which makes me feel well about the investment I put into my car.
They are awesome!
Seem very honest and reliable and quick. Also reasonable price.
I like the work and their honesty.
They are close by and convenient. For routine service, it took a little longer than I would've liked, but the waiting room was great (clean and quiet), and I was still able to take care of everything on my lunch break.
Service completed in a timely fashion, and the price is good.
The folks were all very helpful and went above and beyond with their assistance. The waiting room made the visit bearable with Wi-Fi.
Sean and his team were very timely and professional with their work.
They were fast! Helpful. My car is running beautifully they showed me the parts that needed to be replaced so I could see just how bad it was! Nice sitting area most places dont even have one, I am even going to come back this week to get my breaks done.
The customer service is fantastic. They were quick, efficient and explained everything.
The staff at THE Auto Shop are extremely friendly. Not only do they have great customer service but they are amazing at what they do. Thank you so much for helping me out!
The people were great.