The Audi Exchange

✓ RepairPal Certified
2490 Skokie Valley Rd
Highland Park, IL 60035
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(847) 892-4343



  • Parts/Accessories

Makes We Serve

  • Audi
RepairPal Certified

Technical Ability

This score measures the experience, tenure, training, and certification of the technical staff as well as a shop's ability to get the repair done right the first time.

Tools & Equipment

This score rates the shop's computer diagnostic tools, technical information systems, and other equipment to make sure they can address any issue that may occur with your vehicle.

Customer Service

This score measures the experience, tenure, training, and certification of the customer service representatives, as well as how their customers grade them on overall experience, fair pricing, on-time completion of repairs, and whether or not they felt pressured into additional repairs.

Customer Amenities

This score rates the shop's amenities such as shuttle services, loaner or rental cars, a comfortable waiting room, WiFi, early-bird or off-hours drop-off, and more.

Parts & Labor Warranty

This is the minimum warranty the shop offers on parts and labor for all repairs.


Overall Rating

Customer Reviews

May 13, 2009

I purchased a new '09 S5 from The Audi Exchange. I made a 12 hour round trip to their dealership from Ohio. My trade-in had an extra set of new Michelin all-weather rear tires valued at over $900. Before making this drive, I asked the salesman which set he would like me to have on the car. Being in Chicago, he said the all-weather would be great. After arriving there, the sales manager (Mario) decided they would rather have the summer tires instead to match the OEM fronts. So after returning back home, I shipped these to them in good faith to swap out for the all-weather tires. They promised to return these to me the next week. Now after 3 months and numerous calls/emails to return my property, they have not responded. I have been forced to file a formal complaint with Audi America, and even they state they can't get the dealership to respond/comply. I would not recommend this dealership as I feel they are dishonest.

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