RepairPal is comprised of many talented and dedicated individuals. Our team of ASE certified automotive professionals include factory-trained technicians and independent shop owners with over 100 years of professional experience in the automotive industry. Our team also includes talented software engineers, writers, designers, marketers, and analysts.
Leading the team is a group of experienced entrepreneurs:
CEO and Board Member
Art Shaw serves as the CEO at RepairPal guiding its strategy and operations. Shaw was an early pioneer in transforming businesses by bringing them onto the Internet. After coming to the West Coast to go to Stanford Business School, Shaw spent several years at McKinsey and left to launch and run the Strategic Planning Group at Charles Schwab. Shaw changed roles at Schwab in 1995 to help launch www.schwab.com which defined financial services online and grew to a $1 billion business. Since that time, Shaw has amassed considerable experience running online businesses. He ran myCFO and sold it to Harris Bank after achieving the #1 rating from Bloomberg Wealth Manager for two consecutive years. Thereafter, Shaw was CEO of Connexus, an online advertising company that helped companies reach their target audiences through display, search and social.
Art holds a BA, magna cum laude, in Mathematical Economics from Brown University where he was elected Phi Beta Kappa, and an MBA from Stanford University. He was also selected as a Henry R. Luce Scholar and spent a year in Thailand working on Public Policy.
Chris brings over 15 years experience leading the development, launch and operations of consumer Internet products, serving tens of millions of consumers monthly. He is responsible for all consumer-facing product and marketing initiatives at RepairPal. As a pioneer in the online music industry, Chris founded the first formal multimedia department at a major record label (Atlantic Records), ran the consumer music initiatives for RealNetworks, and oversaw the worldwide operations of Yahoo! Music. Most recently, he managed product development and marketing for Songbird, a high-profile, Sequoia Capital-backed startup developing a software media player and developer platform for PCs and smartphones.
Chris holds a BS in Engineering, Product Design and an MA in Music, Science and Technology from Stanford University.
VP, B2B Marketing & Business Development
Kristen develops and manages RepairPal’s business-to-business and co-marketing relationships. A veteran in the online automotive space, she has worked with some of the great brands in the industry. Prior to RepairPal, she was an independent marketing consultant with Dealer.com, DrivingSales, ADP Dealer Services and DriverSide, where she focused on DriverSide’s relationship with Advance Auto Parts. Prior to her consulting work, Kristen was the business development director for Edmunds.com, where she managed key advertising partnerships with AutoNation, Carfax, Cars.com, CarsDirect, Experian, Geico, Jumpstart and Progressive Insurance. Kristen was also the director of marketing at Dealix, where, alongside her mentor Dean Evans, now CMO of Subaru of America, she helped build Dealix from its early startup days to its successful acquisition by The Cobalt Group, now a part of ADP.
An avid supporter of environmental initiatives, Kristen also served as the marketing and grants chair for the Cleantech Open, a non-profit accelerator for cleantech startups. She earned her BAs in geography and English from San Francisco State University and her MBA in marketing from the University of San Francisco.
Matt has spent the last decade building startups and engineering teams from zero to 50 engineers, and finds as much joy in hands on coding as in leading teams. He programs in a variety of languages, and regularly works with a variety of databases and distributed computing tools. His background includes over a decade of big data and applied statistics, but he has also learned to love browser side coding in recent years. His passion for Lean Startup methods and Agile development techniques comes from hard earned experience across industries including early web analytics and data warehousing, search, music recommendation, Internet advertising, and local search.
Director, Automotive Professional Group
Bret directs the team of automotive technicians, data analysts, writers, and editorial staff at RepairPal. Prior to RepairPal, he worked for over eighteen years as a professional automotive technician, lead technician, and shop foreman. Working for Volvo, Audi, Volkswagen, Saab, and Porsche dealerships, he has won awards for his customer service and technical expertise. He is an ASE Certified Master Technician.
Richard Ro, CPA (inactive)
Director of Operations
Richard coordinates RepairPal's day-to-day operations, focused principally on customer service, account and partner management, sales support and financial reporting. He has extensive experience in technology consulting, financial auditing and real estate finance. He holds a BS in Business Administration from the Haas School of Business at UC Berkeley.