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Surgical Auto Repair, Inc.

40 N Macquesten Pkwy, Mount Vernon, NY 10550 Map & directions

Call Now: (914) 873-1210

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About Surgical Auto Repair, Inc.

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
91
Technical Ability (?)
97
Tools & Equipment (?)
90
Customer Service (?)
96
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Surgical Auto Repair is run by husband and wife duo, Donald and Sandra Robinson. This RepairPal Certified shop was established as and has been family owned and operated since 1995. Donald Robinson is a very experienced industry professional who continually attends high quality ongoing training to help ensure that professional repairs are made to your modern vehicle. Some of the recent training includes Mercedes Benz and Advanced European diagnosis updates. Sandra is the service advisor and takes great care to make sure your experience is a good one, this was confirmed in our unbiased review of their recent customers. They describe this RepairPal Certified shop as reliable, accurate, courteous, efficient, and honest. Their work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Local shuttle service, early bird drop off, and a clean comfortable waiting area with wireless Internet are all available for your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

Service & Repair

Customer Reviews 25 verified reviews

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Surgical Auto Repair, Inc.
Verified Customer
February 20, 2014

I received the most courteous and accurate service on my truck. I know that my family is safe.

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Surgical Auto Repair, Inc.
Verified Customer
February 12, 2014

They are just very good, honest and fair people.

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Surgical Auto Repair, Inc.
Verified Customer
February 06, 2014

They did very good work.

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Surgical Auto Repair, Inc.
Verified Customer
January 28, 2014

The work is good but it is slow. I had to wait for the car.

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Surgical Auto Repair, Inc.
Verified Customer
November 26, 2013

Crystal pricing. Very thorough assessment. He talks you through what you need done. They do not try to press anything that is not needed.

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Surgical Auto Repair, Inc.
Verified Customer
October 31, 2013

They were very nice. It was done quickly.

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Surgical Auto Repair, Inc.
Verified Customer
October 30, 2013

The service is fast. The staff is friendly. They get the job done.

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Surgical Auto Repair, Inc.
Verified Customer
October 18, 2013

They provide superb service. They are quick.

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Surgical Auto Repair, Inc.
Verified Customer
October 11, 2013

They have a good service. They gave me a time frame to be completed and they did that. I had to bring it back because the part was not good. They called the company to get a new part and they got it put into my car.

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Surgical Auto Repair, Inc.
Verified Customer
October 09, 2013

They repaired it right the first time. They have great customer service. They are very personable.

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Surgical Auto Repair, Inc.
Verified Customer
October 07, 2013

They did the job that I wanted them to do and the price was reasonable, and overall I was satisfied.

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Surgical Auto Repair, Inc.
Verified Customer
October 04, 2013

I simply think that the providers were very easy to work with. The service was good.

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Surgical Auto Repair, Inc.
Verified Customer
September 25, 2013

Service is satisfactory.

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Surgical Auto Repair, Inc.
Verified Customer
September 23, 2013

They do a good job. They get it fixed for you.

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Surgical Auto Repair, Inc.
Verified Customer
September 10, 2013

The work was not done that well. Everything was talked about but they did not do all the things they said they would. I would not go back. We talked about everything that needed to be done but they did not do all the things they said they were going to do. Their prices are way too high. I would not go back.

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Surgical Auto Repair, Inc.
Verified Customer
September 06, 2013

They are a great repair shop. They treat you like a member of the family. They do a great job. They always do their best to be sure I am satisfied.

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Surgical Auto Repair, Inc.
Verified Customer
August 28, 2013

They are very open and honest. They are friendly. They go over what they are going to do and if they need to change anything they call you and ask if it is okay.

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Surgical Auto Repair, Inc.
Verified Customer
August 16, 2013

They were pretty clear on what they were going to fix and they fixed it. The price was not bad.

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Surgical Auto Repair, Inc.
Verified Customer
August 13, 2013

They do what they are supposed to do. They are honest. They do the work in a reasonable amount of time. They do not do unnecessary repairs.

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Surgical Auto Repair, Inc.
Verified Customer
August 06, 2013

They were reliable. They were quick. They were reasonable on the price.

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5 verified customers did not leave comments but provided these ratings:

(1) by 1 verified reviewer
(3) by 3 verified reviewers
(1) by 1 verified reviewer
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(914) 873-1210

Auto Repair Experience

  1. Donald & Sandra Robinson, Owners
  2. Established 1995
  3. 2 Auto Repair Mechanics on Staff
  4. 42 Years of Car Repair Experience