Steve's continues to provide excellent service and great customer relationships. At no time has it ever been suggested that I have work done that wasn't necessary to do including this recent visit.
They are great!
They were courteous and helpful, overall a positive experience.
Great experience all round!
Always a great place to get my cars worked on!
Love Steve's however they do seem to take a long while to fix things...not sure why that is. Also annoyed they don't have their own diagnostic machine at the shop. Prices are a bit high as well.
A very thorough and excellent inspection which found areas that could have been dangerous if not fixed.
Steve's has been my go-to for service for my three vehicles.
It was good
This is the 3rd vehicle I've brought in over the last +15 years. Great shop, great people, never an issue with anything. They are not the cheapest and shouldn't be, but they are fair, honest, and know their stuff. Great job again everybody!
Very classy; they care about their customers.
You will not get better all-around respectful customer service from other shops the way Steve's staff does.
Steve's did a great job fixing our car with hard to find parts!
Customer service is my expectation with everyone I do business with...your team could use some help...
I came in for an oil change so I can't really form an opinion on the work yet but I would like to come back for any repairs.
Brian was very helpful- the repairs were more expensive than I hoped but i understand why- I have already recommended Steve's to two other people
I've been bringing by BMW into Steves for years. I've always received great service and quality repairs. Thank you!
Everyone at SI is so friendly and accommodating. They always seem to care for me as a person not just a customer. I wish I remembered the name of the guy that always checks me in, he is always so helpful, thoughtful, and personable. The guys that fix my car are always thorough and very generous in helping me. I am a single mom with cancer and I never feel intimidated at SI nor do I feel like they try to do more work than necessary rather I feel that they help me out a lot. I appreciate it so very much!! Thank you!
Brian is super nice and professional. They gave me a loaner car on the house! What excellent customer service. This will be my go to repair shop in Portland.
Most recent repairs were completed after a less expensive attempt was made. Bryan, at the front counter, is my 'go-to' guy for answers to questions related to my car. I appreciate his candor and honesty!
This was my first time, but so far I have a good impression of them. My Mercedes/Sprinter was serviced well, with care taken to get the oil level just right.
Don't want to go this place again
Great, as always
I asked for a new battery for the key, quoted $25, not done. Rest of work done properly.
As always, the employees were friendly and helpful.
They do excellent work and always discuss needed work to be done before it is started and what it will cost.
Addressed all of the problems & called with additional problems that needed work done
Complete review of findings. Helpful deciding what needed to be done and what could wait. Excellent service.
Went in for an oil change by appointment but did not expect to be waiting for two hours.
A little annoying having to call for updates, but overall a good experience.
I had the shop do the diagnostic, but chose to do the repairs, which were straightforward, myself. They were supportive and helpful, and offered up suggestions to ensure I was successful with the repairs. I will definitely go back for future issues with my car.
Great job, as always.
They missed the most obvious reason(s) for some issues
Bryan was very helpful- he answered my questions and made suggestions about how I could get rid of my car. I have been very pleased with all my dealing with Steve's.
Treated me very well. Respect I am female and that I understand mechanical things. They do not insult my intelligence. Repairs great, allow you to buy your parts and bring to them. Very happy - good people.
Really good shop! Quoted timing belt work when they did that exact work less then a year ago. Seemed cheeky. Other than that completely satisfied!
Brian took my car in on an emergency, with no appointment, and had it fixed in two days.
We had a complicated repainting job. When the color wasn't right, the shop called us and then reshot the car at their expense with different paint.
Had daughter's car repaired. Brian was responsive and knowledgeable. Repair was more than expected but was handled well.
Thanks for getting the job done just before the holiday!
Thank you for taking good care of my truck.
Steve's Imports, as always, took good care of me and my car.
Great shop! The coffee was ok.
Very pleased with the quality of work and honesty.
We were given two options for our Mini Cooper: We chose the less expensive and were still treated well.
There was some confusion on the quote and that was corrected, which I appreciated. When I picked up my car the driver side fog light was busted out and no one had an explanation. My car was towed due to it not wanting to start. The fog light was intact when AAA drove off with it. Also, there were no noises coming from the engine previous to the repair and now the engine is running rough and making a constant horrible noise.
Pre purchase inspection was done.
The vehicle was serviced fast and correctly. It was a pleasure working with you.
There was a specific request made (and documented) that was not attended to, and I need to go back to the shop to have it taken care of. Also, this is the second time a grease mark has been left on the interior of my car and I will ask to have that removed as they did last time.
That said, I have used this shop for years and will continue to do so.
Stephanie thank you so much for the follow up. We will gladly follow through with your previously stated concern, and I am happy to have our lot attendant clean and vacuum your vehicle inside and out at your convenience. Thanks again.
Daniel was great.
Good experience will be back!
Routine maintenance plus the winter check that included FREE windshield wipers- Nice!
On time, reasonable cost and detailed explanation/cost for future work. Excellent customer service!
Steve's Import is a clean and friendly atmosphere. I would trust them taking care of my car again.
Overall the experience was excellent and I would definitely recommend their services to others.
Very professional and the highest integrity . I travel 209 miles from eastern Oregon to have them do 120,000 mile service on my Honda Pilot . Staff and management go the extra mile to care for their clients. My highest recommendation !
I am exteremly happy and satisfied with the experience I had at Steves Imports. From the moment I pulled into the lot I was greeted with a smile and helpful direction. You can tell everyone who works at Steves cares about the job they do.
Great experience with a pre-purchase inspection and then routine maintenance. Staff was informed and courteous.
Been bringing my cars to Steve's for 10 years. Always a good experience.
Everything you could ever hope for in a service shop. The last one I will ever bring my Subaru to. She has never ran so smooth.
My mechanic did an amazing job. Took longer than expected but he did phenomenal work, and everyone was super kind.
Well done, you guys. We really appreciate your expertise and service!
I trust those who work at Steve's.
Customer care and service was excellent. Bryan (service adviser) was friendly, helpful and professional. Shuttle service was very much appreciated and the driver was polite and accommodating. The outstanding hallmark of this visit was honesty. I was informed that part of the service needed was under recall from Toyota. That saved me several hundred dollars and has made me a customer for life at Steve's. Oh, and the work that was performed was excellent. The car feels better to drive and I feel safe heading into the winter season.
Great service. Good work on the car.
100,000 mile service.
The people at Steve's imports were friendly and easy to deal with. They handled the wheel bearing replacement well. They were also knowledgeable about the issue that I was having with my car. They also gave a complimentary inspection of what else needs attention. Thank you.
You found the problem and informed us of what needed to be done and made a recommendation which cost us a little more money but made a lot of sense!!
Because they rock!
They were very honest with their prices and exceeded expectations.
Customer service is great. Price is a little spendy. Compared to a regular mechanic it is pricey but that is probably the import stuff. Friendly customer service, very thorough.
I just thought they had great customer service, and they were honest. They did a good job. They did what I asked them to do.
I enjoyed the service, and they are very timely.
I really like Kirk the foreman, they explained the work as it was and we have known them for a long time.
They are really nice and helpful, and they are still helping me now. My car has been making a weird sound after someone hit it and they want me to take it in so they can look at it. They have nice customer service when I went in. They offer me food and drink while they fixed my car.
We had good service, it took them a bit to get my car in but they were able to fix all the issues I was having with my car.
I like the work they do, they charge good prices and they communicate very well.
They were thorough and I had a problem with the muffler that was causing the car to backfire and they warrantied it and fixed the muffler. They also fixed the carburetor under the warranty. They'll give me a ride home if I do not have transportation.
I have received excellent service from them, they do the work I request and at the best price available in town.
They treated me good. They helped me get the work done that I needed in an affordable way and they worked great with me. I had to rebuilt my engine and they helped me with all the parts.
Their pricing is fair. Their service is excellent. They talk to you, they let you know what the cost of the repair will be. They are courteous and professional. There isn't anything that I don't like.
They're knowledgeable and I've heard they are good technicians. I feel that they have everything covered. It was a clean quality shop.
I thought my service was neutral.
They communicate very well with their customers, they let me know what was going on in great detail and the mechanic was able to get the work done quickly.
They were very helpful, informative and they explained all of the work in extreme detail.
I felt that while the staff was friendly, the overall confidence and I can't say that. Everytime I took my car in something was wrong that should have been diagnosed on previous occasions. They kept telling me "Oh yeah this needed fixed, but it can be done anytime".
I like their customer service, they are very diligent and they listened to what I wanted. They are very thorough and they got the work done quickly.
It was going to take all afternoon and I was from out of town. I could have used some transportation to get things done in the afternoon. I loved having the Wi-Fi and plenty of plug-ins for USB.
They provided good customer service. I did think the part I wanted was a bit pricey after looking it up online. Overall the service was great. They were very open and honest about what was going on.
They are pretty prompt. They let you know what's going on with the vehicle. They ask you up front before they start on your vehicle so you know what you are paying for. They are thorough and honest so you can get a good repair.
They're very communicative. Just very responsive. Their customer service is incredible. My car has always been in good condition coming back. Just incredible customer service. They were very thorough.
They did very good work on my car and they got the work done in a timely manner.
They treated me very well. They took the car on the day that they would and they were very helpful. They also washed my car when they gave it to me.
When I walked into the front office and there was no one there to greet me, Paul a mechanic was very nice to me since the clerk brushed me off.