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Steve's Imports

7273 SE 92nd Ave, Portland, OR 97266 Map & directions

(503) 451-6041

Call Now: (503) 451-6041

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About Steve's Imports

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
91
Technical Ability
98
Tools & Equipment
88
Customer Service
93
Customer Conveniences
12 months / 12,000 miles
Parts & Labor Warranty

Assessment Summary

Steve's Imports works hard to set itself apart from other automotive shops in a couple of ways; they specialize in the repair of all Japanese & German vehicles, they strive to repair your vehicle right the first time, and they believe in providing many customer conveniences, including: shuttle service, rental cars, loaner vehicles, early bird drop off, and WiFi Internet access to make your visit easier. This team of professionals has been providing good quality automotive repair since 1974. They have the training, automotive tools and computer diagnostic equipment to help ensure their goal of providing high quality repair is achieved. Their work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Recent customer describe this RepairPal Certified team as “communicative”, “helpful”, “trustworthy”, “excellent”, and “professional”.

Message from the Shop

Steve's Imports is a quality Import car repair facility that performs all phases of repair and services.
Steve's Imports also has a collision, refinish and restoration facility.

Auto Makes We Service

Acura Audi BMW
Geo Honda Hyundai
Infiniti Isuzu Kia
Land Rover Lexus Mazda
Mercedes-Benz Mini Mitsubishi
Nissan Porsche Saab
Saturn Scion Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Collision Repair & Paint Diagnosis Hybrid/Electric Muffler & Exhaust
Oil Change & Lube Scheduled Maintenance Service & Repair Smog/Emissions Testing
Timing Belts Transmission Repair Windshield/Glass

Amenities

AAA Member Discount Car Wash Child Friendly Coffee
Early Bird Dropoff Free Estimates Free Inspection Gas/Diesel
Heated Waiting Room Loaner Car Military Discount Parts/Accessories
Rental Car Senior Discount Service Guarantee Shuttle
Warranty Accepted Wireless Internet

Customer Reviews 24 verified reviews (26 total)

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Steve's Imports
Verified Customer
December 19, 2014

Customer service is great. Price is a little spendy. Compared to a regular mechanic it is pricey but that is probably the import stuff. Friendly customer service, very thorough.

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Steve's Imports
Verified Customer
December 18, 2014

I just thought they had great customer service, and they were honest. They did a good job. They did what I asked them to do.

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Steve's Imports
Verified Customer
December 18, 2014

I enjoyed the service, and they are very timely.

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Steve's Imports
Verified Customer
December 18, 2014

I really like Kirk the foreman, they explained the work as it was and we have known them for a long time.

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Steve's Imports
Verified Customer
December 18, 2014

They are really nice and helpful, and they are still helping me now. My car has been making a weird sound after someone hit it and they want me to take it in so they can look at it. They have nice customer service when I went in. They offer me food and drink while they fixed my car.

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Steve's Imports
Verified Customer
December 17, 2014

We had good service, it took them a bit to get my car in but they were able to fix all the issues I was having with my car.

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Steve's Imports
Verified Customer
December 16, 2014

I like the work they do, they charge good prices and they communicate very well.

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Steve's Imports
Verified Customer
December 15, 2014

They were thorough and I had a problem with the muffler that was causing the car to backfire and they warrantied it and fixed the muffler. They also fixed the carburetor under the warranty. They'll give me a ride home if I do not have transportation.

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Steve's Imports
Verified Customer
December 15, 2014

I have received excellent service from them, they do the work I request and at the best price available in town.

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Steve's Imports
Verified Customer
December 12, 2014

They treated me good. They helped me get the work done that I needed in an affordable way and they worked great with me. I had to rebuilt my engine and they helped me with all the parts.

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Steve's Imports
Verified Customer
December 12, 2014

Their pricing is fair. Their service is excellent. They talk to you, they let you know what the cost of the repair will be. They are courteous and professional. There isn't anything that I don't like.

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Steve's Imports
Verified Customer
December 10, 2014

They're knowledgeable and I've heard they are good technicians. I feel that they have everything covered. It was a clean quality shop.

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Steve's Imports
Verified Customer
December 09, 2014

I thought my service was neutral.

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Steve's Imports
Verified Customer
December 05, 2014

They communicate very well with their customers, they let me know what was going on in great detail and the mechanic was able to get the work done quickly.

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Steve's Imports
Verified Customer
December 05, 2014

They were very helpful, informative and they explained all of the work in extreme detail.

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Steve's Imports
Verified Customer
December 04, 2014

I felt that while the staff was friendly, the overall confidence and I can't say that. Everytime I took my car in something was wrong that should have been diagnosed on previous occasions. They kept telling me "Oh yeah this needed fixed, but it can be done anytime".

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Steve's Imports
Verified Customer
December 04, 2014

I like their customer service, they are very diligent and they listened to what I wanted. They are very thorough and they got the work done quickly.

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Steve's Imports
Verified Customer
December 03, 2014

It was going to take all afternoon and I was from out of town. I could have used some transportation to get things done in the afternoon. I loved having the Wi-Fi and plenty of plug-ins for USB.

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Steve's Imports
Verified Customer
December 03, 2014

They provided good customer service. I did think the part I wanted was a bit pricey after looking it up online. Overall the service was great. They were very open and honest about what was going on.

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Steve's Imports
Verified Customer
December 01, 2014

They are pretty prompt. They let you know what's going on with the vehicle. They ask you up front before they start on your vehicle so you know what you are paying for. They are thorough and honest so you can get a good repair.

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Steve's Imports
Verified Customer
November 26, 2014

They're very communicative. Just very responsive. Their customer service is incredible. My car has always been in good condition coming back. Just incredible customer service. They were very thorough.

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Steve's Imports
Verified Customer
November 26, 2014

They did very good work on my car and they got the work done in a timely manner.

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Steve's Imports
Verified Customer
November 21, 2014

They treated me very well. They took the car on the day that they would and they were very helpful. They also washed my car when they gave it to me.

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Steve's Imports
Verified Customer
November 20, 2014

When I walked into the front office and there was no one there to greet me, Paul a mechanic was very nice to me since the clerk brushed me off.

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Steve's Imports
December 15, 2010

We have taken our Volkswagen Passat and our Honda Accord into Steve's Imports for various repairs over the years and would have to say we are very satisfied customers.

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Steve's Imports
December 15, 2010

"5 Star Service! The technicians at Steve's Imports were awesome! They fixed my car in no time and I've had no problems since! The office staff are great and made my (unfortunate) experience much better than it could have been. Thanks guys!"‎

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 6:00pm
Call Now:

(503) 451-6041

Auto Repair Experience

  1. John Spinnett, Manager
  2. Established 1974
  3. 3 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 61 Years of Car Repair Experience