Ever since a certain individual was hired, the price for repairs has gone up. That same individual told me that he was hired to increase the Company's bottom line. He certainly has done that by charging the customers for inspections and diagnostics that were once free. Sometimes I feel like I'm being nickeled and dimed. I recently came in for some warranty work for a repair they did 4 months ago. I thought it would be a free repair, but, was told that I had to pay for an inspection of the problem, diagnosing the problem to verify thatI had a bad part, and then the cost for the labor to install the bad part. I think the inspection and diagnosis should be free because if a repair is necessary, they will probably get the job to fix it. The free inspection and diagnosis would make for better customer relations. I would then be inclined to bring my vehicle back for future service knowing that my car was being serviced by people who care about me and my vehicle and not just looking at me and my vehicle as an opportunity to see how many things they can charge me for before I get out the door. I don't know if it's a sign of the times, but to me, when I'm asking for warranty work to be done, I don't expect to be charged for the repair.