Sterling Car Care - Goodyear

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Service@sterlingcarcare.com
6331 Metro Parkway
Sterling Heights, MI 48312 USA
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OPEN NOW
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7:00am to 7:00pm
OPEN NOW
M
7:00am to 7:00pm
F
7:00am to 7:00pm
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7:00am to 7:00pm
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8:00am to 3:00pm
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7:00am to 7:00pm
Su
Closed
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7:00am to 7:00pm
Call now:
(586) 580-9261
144 Verified Reviews

Auto Repair Experience

  • Michael Parrott, Owner
  • Established 1975
  • 5 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 107 Years of Car Repair Experience
RepairPal Scorecard

Sterling Car Care was established in 1975 by Michael Parrott with the goal of providing "Sterling" service to the Sterling Heights community. This RepairPal Certified shop has a staff of very experienced industry professionals who are ASE Certified and committed to the ongoing training it takes to stay current and make professional, accurate repairs to your modern vehicles. These guys have the know how and the automotive tools and equipment to be considered a true dealer alternative. They are capable of advanced diagnosis of complex drivability problems as well as your major and minor service and repair needs. This is also a Goodyear Tire center with some of the best equipment that make them a good choice for your tires and wheel alignments as well. Most work is backed with a 24-month / 24,000-mile warranty. For your convenience they have a local shuttle, pick up and drop off service by prearrangement, early bird drop off, and a clean comfortable waiting area with fresh coffee and wireless Internet.

Details

Auto Repair Experience

  • Michael Parrott, Owner
  • Established 1975
  • 5 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 107 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass

Amenities

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Saturday
  • Open Weekends
  • Parts/Accessories
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • ACDelco
  • NAPA
  • iATN

Message from the Shop

Since 1975 Sterling Car Care has servicing vehicles throughout the Tri-County area, offering customer service beyond our guest’s expectations, and the ability of our competition. We have been ranked as a top shop for customer satisfaction by AAA, Goodyear, and Napa Auto Care. Our ASE master certified technicians have over 100 years combined experience, and the latest in automotive service training and equipment. We understand that your vehicle is a major investment, and that is why we care for each customer’s vehicle as if it were our own.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

138 Verified Reviews
5 stars
(87)
4 stars
(39)
3 stars
(6)
2 stars
(3)
1 star
(3)
by - Verified Customer January 02, 2017

I will be back.

by - Verified Customer December 30, 2016

Just an oil change, but very likely to pick up a used car very soon!

by - Verified Customer December 25, 2016

Great job!

by - Verified Customer December 26, 2016

I had bad rear linkages and spark plugs that got unnoticed during inspection. Also, I may of had a rear light out during time of inspection.

by - Verified Customer December 29, 2016

Very courteous, professional and trustworthy.

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by - Verified Customer December 26, 2016

Nice people.

by - Verified Customer December 26, 2016

Good service, quality of service was very good, and always done in a timely manner

by - Verified Customer December 21, 2016

Great employees.

by - Verified Customer December 21, 2016

Thank you!

by - Verified Customer December 21, 2016

Service great. Glad to be a customer.

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by - Verified Customer December 20, 2016

Good.

by - Verified Customer December 13, 2016

This entire operation is first class from tune ups to replacing your battery, The staff is knowledgeable and courteous. They also do warranty work without the high prices and long wait times. You need to check Sterling Car Care out next time your vehicle goes on the fritz.

by - Verified Customer December 19, 2016

Mike and his team are always very professional and provided exceptional customer service. Inspections and repairs are always done with the highest quality. I have sent many of my friends and family to Sterling Car Care for automobile service.

by - Verified Customer December 18, 2016

Excellent as usual.

by - Verified Customer December 14, 2016

Ok

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by - Verified Customer December 12, 2016

I have no intentions on ever bringing my vehicle elsewhere for repairs. Professional courtesy unmatched my big dealerships. So far I haven't had a bad experience.

by - Verified Customer December 13, 2016

Another great experience at Goodyear Car Care. Got an oil change and coolant flush. Also, thankfully they found a safety issue the sway bar links were bad.

by - Verified Customer December 12, 2016

Good.

by - Verified Customer December 11, 2016

I would definitely recommend Sterling Car Care.

by - Verified Customer December 07, 2016

I have been utilizing Sterling Car Care for over 20 years.

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by - Verified Customer December 12, 2016

Fast and friendly service.

by - Verified Customer December 13, 2016

I am just going back to them for other work.

by - Verified Customer December 04, 2016

It was my first time and now it will be every time. Amazing customer service. I love how I was treated. I love the information provided. Even though I had discounts for my first time, I'll still keep coming back. It was great here. They went above and beyond to make sure my car was running fine without extra charge. Thank you so much.

by - Verified Customer December 02, 2016

Very satisfied.

by - Verified Customer November 28, 2016

I bought the car at the dealer, but have all my work done at Sterling Car Care.

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by - Verified Customer November 25, 2016

I have a company lease car. They performed the required preventive maintenance in the time frame quoted. I was treated courtesy and with respect. I would take my personal vehicle there for service.

by - Verified Customer November 28, 2016

Quick, efficient service.

by - Verified Customer December 02, 2016

Great service.

by - Verified Customer November 24, 2016

I received the usual great service I have come to expect.

by - Verified Customer November 18, 2016

Good job.

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by - Verified Customer November 30, 2016

They do our corporate vehicle repairs. They always exceed our timelines and work quickly to complete the job right.

by - Verified Customer December 01, 2016

The problem that I brought the car in for in the first place, was not fixed. I ended up spending $1200 on a few other issues they said needed to be fixed and I left with the same problem I came in with. I was told I would get a call back from the manager and explain to me what needed to be done to fix the problem and I didn't! I'm taking it somewhere else to get fixed.

by - Verified Customer November 06, 2016

I liked the courtesy ride back to work & being picked up from work.

by - Verified Customer November 18, 2016

They were very friendly and professional. I would come back for service and would recommend to friends and family.

by - Verified Customer November 21, 2016

I was not explained of the charges that were being done on my car.

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by - Verified Customer November 15, 2016

Very professional and willing to do everything in their power to satisfy the customer.

by - Verified Customer November 16, 2016

It was great thanks.

by - Verified Customer November 09, 2016

Good service.

by - Verified Customer November 28, 2016

Always receive excellent and friendly service at Sterling and they have a great staff.

by - Verified Customer November 29, 2016

The experience was as expected!

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by - Verified Customer November 25, 2016

Made appt, said I needed oil changed and tires rotated. Got there, said I had an appt for oil chg & tire rotation. Told the gentleman at the desk that the lug tool was in the console. He said ok. 80 mins later my oil chg was done but I was told I hadn't mentioned a tire rotation. I could have had the oil changed for that price in 20 minutes. Last time I was there my tires didn't get rotated because they couldn't find the lug tool where I told them it was, which was why I mentioned it this time. Not worth driving from Centerline for this kind if experience.

by - Verified Customer November 21, 2016

Easy in and out.

by - Verified Customer November 24, 2016

I trust this place.

by - Verified Customer November 03, 2016

Good job!

by - Verified Customer November 24, 2016

Very good as always. Take all my cars there. Very good technical staff.

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by - Verified Customer November 20, 2016

Appreciate the non pressure for further repairs.

by - Verified Customer November 18, 2016

Service as always is excellent and staff helpful and friendly.

by - Verified Customer November 24, 2016

Good

by - Verified Customer November 06, 2016

The customer service was over and above my expectations! Your honesty, updates of repairs as well as courtesy transportation means a lot to a female, when, on several occasions, been ripped off for unsatisfactory work, dealing with other shops...THANKS AGAIN FOR YOUR EXPERTISE FOR A JOB WELL DONE...Happy Holidays and STAY AWESOME!!! I have no need to seek any other place!! You will be highly recommended to everyone for All auto services..YOUR THE BEST!!!!

by - Verified Customer November 20, 2016

The employees were very professional and updated me the whole time I was there so I knew what was happening and when. Great Customer service.

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by - Verified Customer October 31, 2016

Great shop with friendly staff.

by - Verified Customer November 02, 2016

A job well done, thanks.

by - Verified Customer November 03, 2016

Great.

by - Verified Customer November 06, 2016

Always do a good job.

by - Verified Customer November 07, 2016

They did a very good job of repairing headlights.

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by - Verified Customer November 09, 2016

Very professional service, they know what they are doing. They may not be cheap, but otherwise you will pay more for continuous trips to other shops.

by - Verified Customer November 09, 2016

I just had new tires installed with a few months ago. I came in for a hole in the side wall I was told it needed to be replaced. I got in the car and started driving and noticed that it didn't drive as well as it did.

by - Verified Customer November 10, 2016

Very professional and fairly priced.

by - Verified Customer November 10, 2016

Convenient.

by - Verified Customer November 13, 2016

I paid for fully synthetic oil and I caught them putting regular oil in my car.

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by - Verified Customer November 15, 2016

The staff was excellent as always. Quick service and a great price, Keep up the great work!!

by - Verified Customer September 19, 2016

Service is okay a little slower then I expected.

by - Verified Customer September 19, 2016

I had issues with my first visit, but the second time back was great! They were persistent on fixing the issues that still remained.

by September 17, 2016

Had a large screw embedded in my tire late one Friday evening. Called Sterling Car Care they told me to drop off the car and gave me a free loaner for the evening. Was worried that I would need a new tire. Nope. Had it all patched and ready to go before noon the next day. Great customer service and an honest job.

by - Verified Customer September 16, 2016

its always a pleasure going to sterling car care they do good work.

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by September 14, 2016

Good.

by - Verified Customer September 13, 2016

Very good.

by - Verified Customer September 13, 2016

friendly,informative about the work to be done.

by September 12, 2016

Fast, quality service at an affordable price.

by - Verified Customer September 12, 2016

Tire order handled fine.

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by - Verified Customer September 10, 2016

Always friendly and they get the job done for you on time as promised.

by - Verified Customer February 11, 2015

I've been going to this service shop for almost 8 years and my service is usually pretty good.

by - Verified Customer February 10, 2015

It was my first time at Sterling Car Care and I was not from the area and I was recommended by AAA to have my car taken there. I was treated like a longtime loyal customer, fast diagnoses of the problem, told the cost up front and was out the door in 2 hours.

by - Verified Customer February 10, 2015

Friendly and fast service.

by - Verified Customer February 10, 2015

Remarkably efficient. No hassle or pressuring.

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by - Verified Customer February 10, 2015

The people were honest and attentive.

by - Verified Customer February 09, 2015

Everything at Sterling is done right and fast.

by - Verified Customer February 09, 2015

PROFESSIONAL STAFF.

by - Verified Customer February 09, 2015

Excellent service. Personnel was so very courteous and kind.

by - Verified Customer February 06, 2015

Great service. Ernie you Rock! Thanks!!

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by - Verified Customer February 06, 2015

I love the guys at Sterling Car Care... they are a reputable, honest group of men who truly want your vehicle safe for you and your family.

by - Verified Customer February 05, 2015

Good service and value for oil changes.

by - Verified Customer February 05, 2015

Good service and good pricing.

by - Verified Customer February 04, 2015

It was awesome. The're very customer friendly loved the twinkles and refreshments. Quick friendly service awesome coupon made it very cheap for me I've been bragging about you guys since my visit. What a refreshing change from what I'm used too.

by February 03, 2015

Service is always good.

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by February 01, 2015

First time going there was a good experience. The job was done properly and effectively.

by - Verified Customer January 31, 2015

Very Friendly, helpful, trustworthy people and experience.

by - Verified Customer January 31, 2015

Good, consistent customer service and quality work.

by - Verified Customer January 30, 2015

Everyone there is so nice.

by - Verified Customer January 30, 2015

Friendly service and staff. Very knowledgeable and considerate.

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by - Verified Customer January 29, 2015

They did good work and were nice and informative.

by - Verified Customer January 27, 2015

Service is superb overall.

by - Verified Customer January 27, 2015

I think they are honest and fair with the prices . Most places you always feel they are taking advantage of you.

by - Verified Customer January 25, 2015

Ernie the customer service rep is excellent and treats the customer like the customer is part of the business. Ernie is also genuine and was very honest about the pricing.

by - Verified Customer January 25, 2015

Personable and interested in solving your auto problems satisfactorily.

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by - Verified Customer January 25, 2015

Its very nice and cheap.

by - Verified Customer January 19, 2015

They are fast and professional at a good price.

by - Verified Customer January 18, 2015

Great service, friendly, great cost on parts and labor, all around a top mechanic shop.

by - Verified Customer January 17, 2015

I have had years of excellent service.

by - Verified Customer January 16, 2015

Timely, friendly service.

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by - Verified Customer January 16, 2015

Great service.

by - Verified Customer January 14, 2015

Happy with maintenance as well as repairs.

by - Verified Customer January 14, 2015

If you have an appointment, they are very prompt in servicing the vehicle.

by - Verified Customer January 14, 2015

Great service, Matt really had a lot of knowledge about cars and made some very good recommendations!

by - Verified Customer January 13, 2015

I have had excellent service and have referred others to you and they told me how pleased they were. Especially after being Involved in an accident you repaired the items caused by the repair shop.

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by - Verified Customer January 13, 2015

I am pleased with their care and concern.

by - Verified Customer January 13, 2015

I am completely satisfied with their service.

by - Verified Customer January 12, 2015

Great service and employees.

by January 12, 2015

I believe they do their best to be honest and give fair prices and good workmanship to their customers.

by - Verified Customer January 06, 2015

Good service.

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by - Verified Customer January 05, 2015

Good service.

by January 02, 2015

Excellent service.

by - Verified Customer January 02, 2015

Nice people.

by - Verified Customer December 30, 2014

They do very good work at good prices, but because of that sometimes it takes a little too long. I will still be there though.

by - Verified Customer December 28, 2014

Have been happy with service, satisfaction & very trustworthy for years!

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by - Verified Customer November 20, 2013

They are friendly and always willing to do whatever they can to make this easy for the customer.

by November 18, 2013

Taking my car for years...

by - Verified Customer November 18, 2013

It was good work and they were friendly.

by November 16, 2013

The service at Sterling is always top notch! They are always considerate, thoughtful and you're provided full explanations of what is needed to your vehicle, currently and towards any future repairs and/or maintenance. Everyone is always helpful and very pleasant, especially Shaun and Ernie. The mechanics are nice guys too. You always leave away after repairs and/or maintenance with your vehicle fixed properly and you never have to return it for any problems. Once is always a completed experience. They always seem to care about your vehicle.

by - Verified Customer November 16, 2013

Kind and courteous especially since I arrived minutes before closing.

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by November 16, 2013

Respectful and timely.

by November 16, 2013

While overall service and time were good, I was disappointed that facility did not really look into tire leak concern with dashboard indication of low pressure. They brought tire up to pressure but two weeks after, low pressure indicator came on again.

by November 15, 2013

I like their service so far and they seem honest. They told me if I had any issues with my car they would help me out. Also, their appointment times are good and they're done quickly.

by November 14, 2013

I have been going to them for I would say for twenty years and I have been very happy with them. The first owner I dealt with, Gary Dewitt, I guess retired and has sold the business. Gary Dewitt and his wife were very good to work with. The new owners seem easy to work with also. I would recommend them. They are very friendly and highly recommended.

by - Verified Customer November 13, 2013

Mike Parrot, Ernie Moreno, Sean Dugan All office personal are honest and are only going to sell you what you need to keep you and your car or truck safe !!! The service guys out back are all top notch mechanics.

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by - Verified Customer November 13, 2013

I thought they did a good job on my car and they have good prices. I'm all around happy with the work done on my car.

by - Verified Customer November 09, 2013

Sterling car care always takes care of my car needs and is the cheapest place around I am very satisfied with the service Ernie and the other guy don't remember his name... give

by November 09, 2013

The service is good and timely. Everyone there is courteous and friendly. They explain things to you. I am very satisfied with them.

by - Verified Customer November 09, 2013

Quality work, trustworthy recommendations.

by - Verified Customer November 08, 2013

Good service - good price.

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by - Verified Customer November 08, 2013

They do great work. They are extremely reliable and trusting. They always take care of me.

by - Verified Customer November 08, 2013

Ever since a certain individual was hired, the price for repairs has gone up. That same individual told me that he was hired to increase the Company's bottom line. He certainly has done that by charging the customers for inspections and diagnostics that were once free. Sometimes I feel like I'm being nickeled and dimed. I recently came in for some warranty work for a repair they did 4 months ago. I thought it would be a free repair, but, was told that I had to pay for an inspection of the problem, diagnosing the problem to verify thatI had a bad part, and then the cost for the labor to install the bad part. I think the inspection and diagnosis should be free because if a repair is necessary, they will probably get the job to fix it. The free inspection and diagnosis would make for better customer relations. I would then be inclined to bring my vehicle back for future service knowing that my car was being serviced by people who care about me and my vehicle and not just looking at me and my vehicle as an opportunity to see how many things they can charge me for before I get out the door. I don't know if it's a sign of the times, but to me, when I'm asking for warranty work to be done, I don't expect to be charged for the repair.

by - Verified Customer November 07, 2013

Everyone is so helpful and really care about their clients. They always have time to meet our needs. They are honest and trust worthy. Very friendly.

by November 07, 2013

When I call they always get me in. It is comfortable to wait and watch the TV. They have good service.

by - Verified Customer November 06, 2013

They were very professional, kind, courteous and did not have me pay for items I did not need.

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by - Verified Customer November 06, 2013

I've been very happy with the services there. The staff is courteous.

by October 31, 2013

I have always had good service at Sterling Car Care and the staff have always been honest abd helpful.

by October 31, 2013

Ernie is very friendly and accommodating.

6 verified customers did not leave comments but provided these ratings:
by Roger, Timand 1 other verified reviewer
by Mark
by Frank
by Samantha
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