Great service and the people were very nice
Great work, a little pricey.
The work was described and completed in a timely manor,
Fair price, work completed in a timely manner
Nice job, will use again
I called STAMPS after I had just returned from a competing shop that told me that the reason my car sounded like it was going to stall was because I needed to replace my timing belt. I called 'Bill' at STAMPS and he was very pleasant on the phone and suggested I bring it by first thing in the morning. He made me feel like I was a high priority and told me that they would meticulously check everything. My car is old and does need a lot of stuff fixed, and Bill promptly told me which was highest priority and then helped me understand my situation better. I always felt like I was a valued customer and I would definitely come back and get my laundry list of repairs. The tech at STAMPS found that it was not the timing belt, but a misfire in one of the pistons. They promptly fixed it and now I have a new trusted mechanic! Bill is a great front man and makes you feel at ease from the get go!
Everyone was polite, helpful and explained everything that was going to happen. I will never take my car anywhere else
Bill was awesome! He was honest about the situation and made recommendations that I felt were best for me as a person, even if it meant losing the repair. I would definitely recommend this shop to others.
I appreciated how you explained everything that needed to be done, no pressure, quick service and honest pricing! Thank you!
Always a great experience, I will be back.
Great customer service and very friendly!
Very impressed! I felt very informed....not pressured....and very comfortable with the entire process. I even brought my sister there for her car repair 2 days after my car was done. Bill was wonderful to work with!
I tend to notice a difference in the car once repairs are done. The inspection helps explain concerns.
Bill told me my battery was a bigger problem than I thought.
The most efficient service I've ever experienced at a car dealer.
Don't have any complaints. Great service.
I took my 1988 van in because Air conditioning wasn't working. I got a good explanation as to the condition of the van. I decided not to get worked on at that time but I may in the future. Seemed like a reputable shop.
Exceeded expectations than the reviews provided... Thank you.
Good and thorough analysis of vehicle condition. Best options for repair highlighted.
Standard 3000 mile Service
Seem to be very honest and straightforward.
They forgot a caliper bolt and I ended up staying in van horn Texas when caliper almost came off not happy
I am very Sorry this happened to you Curtis.
I am finding out more details in order to contact you on this matter.
Stamps Auto will be in contact with you as son as they can.
I brought my truck in for a number of maintenance actions (replace differential fluid and gear oil, flush brakes and coolant). The work was done on time and within the estimate. It all appears to have been properly. I was provided a short list of other items that can be addressed in the future, but not pressured to do unnecessary work now.
I love that they do a very thorough inspection at no charge and explain everything in detail. They only recommended work that they felt truly needed to be done. I also loved that they have stamps rewards so you can earn money towards future service.
Quality work at a fair price.
Appointment for next car already scheduled..
Service is great! Prices seem a little high, but I do feel I'm treated fairly.
Bill and his team are great!
Bill is very knowledgeable and efficient. Even offered me a ride home when I dropped my truck off !!
Bill was awesome! Very helpful!
You guys are great love the customer service as much as the professional work!
Everyone was extremely friendly and seemed very honest. I am no car expert but I immediately got the feeling that I wasn't going to be taken for a ride because of my lack of knowledge. I had my brake pads and rotors redone and my car will stop on a dime! Thanks Stamps!
The shop employees were very knowledgeable.
Front office is awesome
My first experience at this auto shop was very good. The technicians are very knowledgeable and it looks like they know what they're doing. They are honest and have Fair prices .I took my two vehicles there in short notice without an appointment and they got both vehicles out before they closed. I was very satisfied. I would recommend this auto shop to family and friends.
I appreciate the professionalism of your employees.
Honest work done right and fast. They won me over when my AC went out. They fixed the 18 dollar plastic blower piece. They could have sold us a new unit but was honest.
The repair was necessary, however the root issue is still there. This was discussed and it is not an issue.
Very satisfied. Excellent auto repair shop.
Very professional and friendly. I really like the email with detailed summary of what was completed. Highly recommend this place!
Always a great experience here. Honest suggestions on work needed and no pressure. Will be continuing to go here for years to come.
Excellent customer service!
First time customer who was overly satisfied with the service. Repairs took an extra day but I was kept in the loop on all the details and it was ready when they said it would eventually be the following day. Clean shop with respectful personel.
Really great experience from start to finish.
Being a customer service manager for a retail store has my expectations set fairly high with that being said, I love coming to Stamps due to the friendly and very knowledgeable staff. I only live maybe a mile away but if i lived in a different city in Arizona, I would still make the trip down to stamps. You got yourself a loyal customer for life.
This was the 4th repair Shop I had been to everyone before stamps auto told me I needed to replace items that were brand new the guys were awesome. I live up by the Grand Canyon will be taking my truck to stamps to have other work done once or twice a month when I travel to Gilbert.
Will not take our cars anywhere else! These guys know what they're doing and don't try to over charge you for repairs that are not needed. Honest, fair and fast. GREAT customer service. I love how they take pictures of everything they are checking and they send a full comprehensive report of your car and what it needs based on the pictures they took. NO high pressure sales! Well done!
Usually never have issues with you guys, but I dropped off my vehicle at 10:00am for an oil change that I had an appointment for. I didn't get a call all day and I called around 4 only to find out there was some issue at the shop, which had nothing to do with me or my vehicle. Didn't get the car until 5 right at closing time. It shouldn't take all day to get an oil change and if there is an issue, at least call me and let me know what the deal is.
Very good customer service. Nothing was done without conversation and approval. No pressure what so ever.
Very pleased with Bill and his crew.
Great service and workmanship.
Honest business. Nice people.
I picked Stamps Auto because of their high rating, I was not disappointed. I give my highest recommendation.
Lucky to have such a great trustworthy mechanic near where I live.
Bill McIntosh, is an excellent manager, he has a great grew working for him, courteous,efficient and always looking out for your best interest. They're honest and don't try and sell you thing's you don't need, always up front with you. When I'm going on a trip Bill always lets me come in and they check all my fluids,tire pressure's, including the spare, etc...And he does it as a courtesy for me. I've been going to that shop for 5 or 6 years, maybe more it's when the owner John was running it. Love them all.
They are great to work with. Thanks for being so honest!
Excellent experience. The technicians took the time to really figure out the underlying problems with my car.
Always very professional, detailed and I enjoy the photo's and info on the auto from their checking it out!!
Great customer service! I called and got right in and they were thorough and efficient.
As always, top notch service. Customer for life.
Quality work, done on time for a fair price!
Great service !
Good, friendly staff.
I definitely had a great experience and the staff was extremely nice and explained everything to me.
Great shop. I felt that they were honest with the repairs that needed to be done that day, and the detailed list of items that may need to be done into the future was great to see. I also appreciate the detailed photos of my vehicle. I will definitely be back!
I originally select the shop out of convenience but I continue to have them service my cars because of the great, friendly service.
Very friendly and very considerate people!
Thanks for your feedback, Cheng!
It was great. Got the information I needed to make a good decision and there was no pressure to have me pay for more than what was needed. I will be going here again when the time comes.
Mike, we appreciate you taking the time to let us know how your experience was. We look forward to serving you again when you need us.
Very honest and nice people that work at this shop.
Thank you for that feedback, Kellee. We're proud of the folks that work for us. They've earned us an A+ with the Better Business Bureau! Take care.
Very helpful and professional!
Thank you so much for that compliment, Emily!
Was done right.
Thank you, John!
Fast friendly service. They were very professional and gave me an estimate quickly and were able to give me the options I had regarding my car. Job done that day and my car has been running well since.
Joe, that's great feedback. We know that all of our customers depend on their vehicles, so we work hard to get you back on the road quickly and safely at Stamps Auto. We look forward to serving you again.
Eric, that makes us proud!
Very courteous and knowledgeable.
Thank you so much for those comments, Alex. We work hard to stay current on the latest technology at Stamps Auto.
I was helped very promptly and my car was done in one day with a thorough inspection included.
Great to hear, Ryan! We look forward to serving you again in the future.
Excellent service and well priced.
Excellent service and friendly staff.
Came in end of day for an alignment. They still fit me in and did a great job. Thanks!
I was very pleased as I was able to drop my vehicle off (without an appointment) and have the work completed the same day!
Handled my issue quickly and got me back on the road in less than 24 hours.
Was told I needed a part where I didn't. Was going to be charge $495.00, I went else where and they fixed my car for a lot less.
Very friendly and helpful
Thorough inspection. Good communication. Work seems to be of good quality.
Brought my car since it was leaking gas. Had a friend recommend this place so I told them to fix the issue. They did it in a reasonable amount of time and did the job well. Thanks
A bit pricey and wanted to do a lot more work than was requested.
Had some issues with the car but they didn't address them
These guys are always honest and straight with me. Even if I have a preconceived notion of what the problem is that is more expensive to fix, they never hesitate to tell me if certain work is not required.
This shop handled my emergency repair/brake adjustment quickly and extremely professionally. I will definitely be returning for all my vehicle repairs and maintenance.
1999 Ford Ranger was overheating. Utilizing modern technology, and "old school" technology, the problem was diagnosed and problem fixed. Repair costs were reasonable, but most of all, much less than what I would have paid at the Ford dealership. I will definitely go back to Stamps Auto for auto repair in the future.
It was good.
Very quick and thorough. Very conscientious.
Reliable and efficient.
Very polite and accommodating. Looked at my car to assess a/c not working on a Saturday.
Bill was excellent. He provided an honest assessment of the work that needed to be done. Not once did he try to oversell or push me into getting any unnecessary work done on the car.
Great and efficient service
Thank you for your great service with my Santa Fe, it's hard to find a place you can trust and afford these days
Great Service! Professional and Friendly.
Bill was an exceptional manager , proactively made additional recommendations for my Jeep Liberty 2002. Friendly, Quality service I can count on!
Very good service!
I was well informed even though two different service managers were on my job.
Better than average pricing. Quick turnaround.
This location explained all relevant charges prior to service.
My experience was very good, they were very helpful and did not upcharge the parts I needed or anything. They had my car fixed in a day.
I had a problem with billing but the owner stepped up and resolved the issue.
Great costumer service.
Very friendly staff and did everything I need for my car!
friendly staff , honest
Friendly and professional. Did the job in the estimated time
Good service, prompt, friendly.
They fixed my issue in my truck. However they neglected to replace a plastic manifold cover.
I was very satisfied with their service.
Bill Mcintosh provided excellent, superb service! All in a timely fashion. Could not ask for any better service. Michael and JJ also treated me great and took excellent care of my auto issues! You darn tootin I'll be going back with all my vehicle needs!
Great service, timely, and went out of their way to save me money
Very professional. Impressed with the email and photos provided . Will come back .
There was a miscommunication of service requested, but Stamps is resolving to my satisfaction
Friendly and thorough service
Got my car done in a fast and efficient manner. Thanks!
I was told that there would be no charge to diagnose my car but when I picked it up I was charged for 1/2 hour worth of labor.
Stamps always does good work and stays in contact through the whole process
The bill was low but unfortunately you didn't fix the problem. I brought the car in due to DMV couldn't pass emission test (sensors not sending data). Stamps told me it's just dust on the connector. But it still isn't sending the data from the connector under the dash.
They did everything we asked and more.
Always great service. Very friendly. Excellent prices.
They were good at explaining what the problem was and why it needed to be done.
Great people and service.
I think they are honest and I felt comfortable.
Honest quotes and honest service.
They fixed the problem with my vehicle and always kept me posted on what was going on.
I like the personalized service.
Very good service.
I WAS HAPPY WITH THE SERVICE AND THE USE OF MY COUPON. I THINK IT IS THE FIRST TIME I HAVE HAD THE OIL CHANGED AND I WAS NOT TOLD I NEEDED OTHER WORK ON THE AUTO. THANK YOU
Quick service, they accommodated my last minute request.
Stamps was straightforward with price and expected length of time to fix car.
I have always been treated well at this shop. Mike is helpful and always willing to explain what is going on with my vehicle. He takes vehicles without an appointment without any hesitation. Have referred many people to this business over the years.
Our car went in 3 times of a noise complaint along with other issues....needless to say they worked on the other issues and ignored the noise....after $3000.00 in the 3 visits they told us it needed a new engine....if they addressed the noise the first visit we would have had the financial option as to the decision to make...now our attorney is getting involved.
The service was fast and friendly.
Bill was awesome. He was incredibly kind, and informative, and they did excellent work.
Your employees were very friendly and the knowledge was beyond our expectations so we were very happy.
Fast, Friendly, Reasonable Prices.
Bill was very helpful and thoroughly explained everything that was going on. He was also very upfront with choices and costs.
Bill at Stamps Auto was very friendly and professional. The shop provided great service for me and was accommodating and timely.
They are friendly.
Stamps technicians/mechanics know what they are doing and they do good work. Pricing is fair, they explain required repairs and the costs. They are willing to go beyond what is necessary to help. This is a local business that realizes that their reputation is based on the quality of their work. They guarantee their work and they are accessible.
Good customer service, quick turn around.
They were able to diagnose and repair my issue in very little time.
Quick, friendly, reliable service at a reasonable price.
Excellent customer service, Michael explained everything that needed to be done with my car and why it needed to be worked on. Very honest and helpful. They even helped me get a rental car. It was an awesome experience and would recommend them to anyone.
I don't feel cheated. My Jeep is driving well and feels like the tune up did effect the performance for the better. Labor price is reasonable. Parts weren't grossly marked up. Friendly service!
They were friendly and very attentive.
Kind of expensive.
I think I was over charged, the dealer sells the alternator for my van for $394.00 . I was charged $495.00. That was only for the part, I was charged $100.00 more then the dealer would have charged me. I feel I was taken advantage of. Labor rate I believe is excessive, $102.00 an hour.
Fast and great service.
They are very convenient for me.
Excellent straight forward service, no high pressure.
I have a work done several times at this location and have been extremely satisfied with the work and politeness of the employees.
Customer satisfaction service was provided at all times.
The immediate problem was resolved the first time.
Prices have increased since I've started coming here.
The people there are curtious and explain the problem and what can and will be done. Great service at Mess (now closed) and Gilbert.
Service was prompt, honest without trying to claim additional things were needed.
Fast and attentive service.
Thank you for bringing your Prius in for services.
We service all makes and models at each location.
Stamps Automotive Team
They always treat me great and give me discounts when you have them.
Thank You Charles.
We look forward to taking car of any services you may need in the future.
We do offer a rewards card that puts 5% cash back into your wallet with every purchase you do. Use at your next service.
Stamps Auto Team
Staff did not try to push unnecessary repairs.
Thank You Kevin.
We went in for service on the brakes twice.I found out after the second service that they turn the rotors but did not replace the brakes.After going to have the brakes replaced the second time, Three days after the service call we had to have a front end alignment done and two tires replaced because the tread had split.I thought they would have noticed that the tread on the tires were split if they had to take tires off to replace the brakes. we went in for service on the air conditioner Once. 3 days To a week after we have those service repairs done.They said that they replace the valve on the air conditioner and recharged it. 7 days after that repair was done the air conditioner stopped working.
Stamps Auto has been in contact with Pat on these repairs.
On each inspection, it was noted and an estimate was given to the customer for the repairs above, as well as noted on the customers receipt for what Stamps was recommending. 1 of the items regarding the brakes were out of warranty and we still took care of Pat on this matter. (3.5 years ago)
Since this review Pat has come in multiple times with further work done on his car.
Repair estimate for a brake job on my car was $600 more than the same service at the dealership, and $1000 more than a manufacturer authorized service center.
Stamps Auto has tried to contact this customer with no response.
History shows the vehicle to be a 2006 Porsche 911.
In our past experience with these vehicles, we have found them to be very expensive brake jobs, with many or all of the parts having to come from the Porsche dealership.
Many times all brake components are needed for proper brake functions when a brake system has failed.
The estimate only show what was essential for the cars braking system to operate to Porsche specifications.
Our warranty at Stamps Auto also comes with a 3 year/ 36,000 mile warranty on all parts and labor. This warranty is 2 years better the Porsche warranty.
Stamps Automotive Team
I went in for service but as it turned out they told me I don't need service.
Keeping it honest Kim. Thank you for taking the time to tell us how we are doing.
I took my truck in for a oil change, told them to use the same as they always have they put a more expensive oil in it. Also they rotated my tires which I did not ask for. When I got home I noticed one of my tire lugs were missing had my husband check and he found one that was not tightened at all. I took it then to Michael at Johns other location and he replaced the lug that was missing.I would not go back to the shop on Higley ever again , I didn't think they could mess up a oil change. This is not the first time I have had problems with the Higley location but it will be the last..... I do want to say Thank-you for the great customer service that Michael at the Queen Creek location has provided because if it was not for him I would be looking for a different garage to take my vehicles to.....
Thank You Kristy for you continued business over the many many years. I am very sorry for your experience at our Higley location. Since your visit there we have implemented updated staffing requirements and I can assure you that the issues that you had, will never happen again.
We have seen Kristy and her husband since this occurrence 3 times for service work.
Thank You Kristy for your continued trust in Stamps Auto.
They were extremely friendly, informative, and incredibly prompt in finishing the service to my vehicle.
Misty, we thank you for taking the time to review our location.
We strive to make every customer experience as enjoyable as possible.
They accommodated me even though I was a drop in customer (no appt). They always give good and fair advice for recommended car repairs.
They do thorough work, very friendly, and are reasonable in price. They get the job done, and I don't have to do it again and again.
I came in with a coupon and I ended up paying a lot more for an oil change.
Very good customer service.
I was hoping it was a little less expensive. The service is great, and they did it on time, but I thought it was a little pricey.
They have top notch customer service, they got the work done quickly and they gave us all the information we needed.
We have had all four vehicles in there, they have done an excellent job in repairing what needs to be repaired.Their customer service is really good, and Richard keeps in constant contact with us, and he gives accurate quotes for repairs.
They always take good care of me!
They have always been awesome to me. They really help me out when I need them to.
They did a good job and they what they said they were going to do.
Just good service. I have never had a problem. It is usually pretty quick to get in. I have never had a problem getting an appointment.
They were attentive to my needs. They got the job done in a quick manner and I was happy with the results.
They are convenient and close to my house. They do good work that is why I go to them.
They are all around great friendly people. The prices are not some godly price, just straight forward honest business. They are up to date with technology and don't hide behind the front desk, instead they are interacting with customers and conversation.
They were professional, and overall they were good people.
I got a coupon for an oil change, but anything I needed them to add on was a lot more than it was supposed to be.
They are friendly, they have good customer service and I really like them.
Good service provided.
My car's engine light was on. They told me need some cleaning. They cleaned. I paid. The engine light was on again after 2 days. I returned. They told me 'actually it needs more detailed cleaning'. So, I have to pay again. Will not return again.
Very good, consistent quality service at a fair price.
Very thorough shop at a reasonable price...
I was a huge fan of Stamps and always took our cars there. I a new manager came in a while back and I have found him to be arrogant and unhelpful. I was charged for things that were not fixed and when I asked him he said things like, We couldn't find that. But I was still charged. He has ruined our favorite shop.
I was very disappointed in the service this time compared to the service the 1st and 2nd time.