When I got my truck a year ago this warning light was on. I asked the dealership what it meant and was told that it was nothing and not to worry about it unless it was causing trouble. I recently took my car to the same dealership for state inspection and was told that it would not pass inspection with the light on. I have paper work from them stating the light was on but they are telling me that I had 30 days to bring it back to get it fixed even though I was told not to worry about it in the first place. What should I do now? Any suggestions would be appreciated.
SRS warning light remains on on 2003 Ford Explorer
by lafham813 in Newport News, VA on February 21, 2011
2 answers 1 comment
ANSWER by Tyreguy on February 21, 2011
You're obviously going to have to get the SRS issue diagnosed and repaired to get your inspection passed. "Not worrying" about the Supplemental Restraint System (seat belts/airbag) is a liability on the dealers part, I'm surpised they told you what they did in regards to it.
ANSWER by DaveJM on February 21, 2011
Sounds miserable! Yes, it is indeed a significant issue. With the SRS light illuminated, the Air Bag system does not work at all. In an accident, you would have no air bag protection. Huge issue. And indeed, it seems as if you will be left holding the bag. It may be advisable to escalate your concern to the dealership general manager or owner for discussion; you have a valid case if things are as you state, and your safety being compromised is such a huge issue. Especially because it has been for this long a period of time.
COMMENT by Visitor on February 22, 2011
Thanks for the input and I did talk to the service manager. I gave him all my documentation and the names of who I talked too. He looked in the computer and was able to tell I wasn't lying. He was very apologetic. Long story short I got my oil changed, tires rotated, srs light, and something dealing with the recycling of gas exhaust done for free. Apparently I wasn't the only one with this type of problem because only a handful of the same people are still working there. I'm just greatful that I didn't get into an accident with my kids.