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Sparks Car Care

32627 Pacific Hwy S, Federal Way, WA 98003 Map & directions

Call Now: (253) 455-7359

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About Sparks Car Care

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
91
Technical Ability
100
Tools & Equipment
92
Customer Service
95
Customer Conveniences
24 months / 24,000 miles
Parts & Labor Warranty

Assessment Summary

Sparks Car Care was established in 1985, the staff here works hard continuing the tradition of providing quality auto repairs to Federal Way and the surrounding area. This RepairPal Certified shop features a team with an excellent mix of experience, ongoing training, and ASE certifications. Repairs performed here can range from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “reliable”, “honest”, “professional”, "friendly", and “knowledgeable”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available.

Message from the Shop

Sparks Car Care has been in business for 24 years and is an award winning shop. Sparks has been voted the best repair shop in Federal Way for the past nine years in a row. We have been voted having the best Tech 8 out of the nine years. The owner Merle Pfeifer has been voted the outstanding volunteer in Federal Way. Sparks Car Care has received several awards for technical training and setting the example for others to follow. Sparks Car Care was voted the best Service Business in Federal Way 2009.

Sparks Car Care is a modern car repair facility, using the latest computer hardware and software to diagnose your vehicle. We repair all car makes and automobile models. Sparks can handle all of your car repair needs.

We use quality parts and state of the art equipment. Visit us for all of your car maintenance and auto repair needs. We are an ACDelco Repair Center and ASE Certified Shop (Master Technician), providing you with the highest quality service.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Jaguar Jeep
Kia Lexus Lincoln
Mazda Mercedes-Benz Mercury
Mini Mitsubishi Nissan
Oldsmobile Plymouth Pontiac
Porsche Ram Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair Transmission Repair

Amenities

AAA Member Discount Child Friendly Coffee Early Bird Dropoff
Heated Waiting Room Military Discount Rental Car Service Guarantee
Shuttle Wireless Internet

Customer Reviews 33 verified reviews (37 total)

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Sparks Car Care
Verified Customer
August 17, 2015

I've had great service there.

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Sparks Car Care
Verified Customer
August 17, 2015

Service was great, fast and friendly!

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Sparks Car Care
Verified Customer
August 17, 2015

The day before a planned trip to Eastern Washington, we noticed a trail of coolant on the garage floor. We called Sparks (our preferred shop) and they said they could make time to get it in right away. They were true to their word and also did an A/C filter change at the same time. They have always been helpful and courteous, and I have recommended them to several family and friends in the past.

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Sparks Car Care
Verified Customer
August 13, 2015

Have always been satisfied with their service and feel they are trustworthy.

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Sparks Car Care
Verified Customer
August 07, 2015

I have been very satisfied with Spark's work on my old Ford Taurus.

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Sparks Car Care
Verified Customer
August 07, 2015
Sparks Car Care
Verified Customer
August 06, 2015

Always a gracious moment at Sparks Car Care.

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Sparks Car Care
Verified Customer
August 03, 2015

I was very happy with the service provided by Sparks.

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Sparks Car Care
Verified Customer
August 03, 2015

The staff are friendly. The Reception and Service area are organized and clean. Service was provided in a timely manner. I received an e-mail later the same day about the work they'd done. The women in the office are as informed as the men are.

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Sparks Car Care
Verified Customer
July 31, 2015

I have been very impressed. from the guest lobby to the professional treatment from everyone I have met.

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Sparks Car Care
Verified Customer
July 20, 2015

Sparks Car Care is known in Federal Way for their expertise and great customer service. I have experienced this twice with my current vehicle.

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Sparks Car Care
Verified Customer
July 17, 2015

They met and exceeded my expectations on a coupon driven offer, very happy with the service received.

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Sparks Car Care
Verified Customer
July 16, 2015

Honest and reliable in regard to serving vehicles.

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Sparks Car Care
Verified Customer
July 15, 2015

They were great, fixed the car quickly and at a good price.

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Sparks Car Care
Verified Customer
July 13, 2015

It seems the service was done well. I didn't feel they tried to gouge me by trying to get me to do service that I really didn't need yet.

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Sparks Car Care
Verified Customer
July 07, 2015

They were really nice and explained everything to me. They showed me exactly what they saw and were willing to work with my student budget.

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Sparks Car Care
Verified Customer
July 07, 2015

Top notch service from the start.

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Sparks Car Care
Verified Customer
July 06, 2015
Sparks Car Care
Verified Customer
July 02, 2015

They do a very good job and I trust them.

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Sparks Car Care
Verified Customer
July 01, 2015

They are very knowledgeable.

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Sparks Car Care
Verified Customer
June 30, 2015

Customer Service comes first with Sparks Car Care.

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Sparks Car Care
Verified Customer
June 30, 2015

They are polite and do great work. I feel they are very honest. Very nice waiting room, a very friendly place. Marcello is a very warm friendly guy at the front desk and on the phone.

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Sparks Car Care
Verified Customer
June 26, 2015

Good customer service.

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Sparks Car Care
Verified Customer
June 19, 2015

I had a good experience.

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Sparks Car Care
Verified Customer
June 17, 2015

They are very friendly and invested in the community.

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Sparks Car Care
Verified Customer
June 15, 2015

Everything is always repaired correctly and quickly. They are happy to explain what was found and answer my questions.

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Sparks Car Care
Verified Customer
June 12, 2015

I believe Sparks Car Care, the employees and management team do the right thing for their customers.

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Sparks Car Care
Verified Customer
June 03, 2015

I went in for a 2nd opinion on if i needed a timing belt/timing chain other than that no work was really needed however Marcello took care of me made me feel comfortable & he felt he had the best intentions for me & my car. I understand however he's no longer employed at that establishment.

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Sparks Car Care
Verified Customer
May 20, 2015

I dropped off my car after hours and wrote on the slip I thought it was the alternator. They charged me around $130 to do a diagnosis and then told me it was the battery. I think I paid around $300 for the battery and the “diagnosis”. After about three weeks, the same problem occurred. I brought it back and they said it was the alternator and it would cost about $500+ to fix. I told them I would do it myself. I did it in about 1 hour for about $110.

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Sparks Car Care
Verified Customer
May 15, 2015

Staff is always friendly and helpful. Ken shows that he cares that his customers are 100% satisfied.

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Sparks Car Care
Verified Customer
May 14, 2015

Have had acceptable experiences with Sparks in the past.

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Sparks Car Care
Verified Customer
May 13, 2015

I was happy with the service received.

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Sparks Car Care
Verified Customer
May 06, 2015

Very caring service.

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Sparks Car Care
February 18, 2009

flipped, February 18, 2009 09:03
One of the best repair shops I have ever been to. Very knowlegable staff, clean, AAA approved, ASE Blue seal certified and has a five start EnviroStar rating. My kind of shop. And the best thing is my car was repaired in a timely manner and was done right. I have been going to this shop for seven years now and plan to keep going to this shop for many years to come.

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Sparks Car Care
October 07, 2010

I brought my FJ Cruiser down for 60k scheduled maintenance. This is my first visit, but will not be my last. I will tell you why I will be back there for the next oil change.

Speed: Work completed in a better-than-reasonable time. My service was done in about 3 hours or so. I've spent 1.5hrs at a dealership for a simple oil change on multiple occasions in different locations!

Cost: Based on RepairPal's quote, this shop is at a very low end for price. They manage this while providing a very professional (clean and environmentally conscious) shop. If you are skeptical then just call or email them for a quote, what is the worst than can happen?

Service: I started getting my appointment/quote with email using their website. I had quick responses which contained useful information and accurate quotes.

My service was done thoroughly, quickly, and for a good price. They have all been quite knowledgeable and friendly. They let me know things that don't need to be done just as much as what does (especially good because I tend to over-maintain).

Give them a shot: don't be crazy and go to a dealership or StiffyLube. Here I can shake hands with my technician and actually talk about the car. I know his name: his name is Bob, do you know who works on your car?

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Sparks Car Care
October 29, 2009

Had 2 lug bolts shear off while doing a brake job (no thanks to Costco Tire).

Sparks underestimated the quote for the repair, but so did two other shops and the dealer.

Repair was done on time and they even fixed an issue I had screwed up on the brakes...for FREE!

Will gladly return to this shop for future automotive work.

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Sparks Car Care
February 03, 2011

Sparks has maintained and repaired my family's vehicles for more than a decade. We keep going back because we trust their work. They are professional, knowledgeable and fair. The owner is a man of integrity who serves his community and cares about his customers. I highly recommend Sparks Car Care.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 6:00pm
Call Now:

(253) 455-7359

Auto Repair Experience

  1. Teri Smith, Manager
  2. Established 2014
  3. 4 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 33 Years of Car Repair Experience