Space Center Tire & Auto
Auto Makes We Service
|Service & Repair||Tire Sales/Repair||Transmission Repair|
Customer Reviews (3 reviews)3 Sort by: Date |
Completely depends on the staff you encounter. Beware of Henry. He tried to quote me nearly $3000 to start troubleshooting a problem that was fixed for about $350 at Benson's. Claimed to have replaced a water pump, and it was verified that the system was never drained or flushed afterwards (which is unscrupulous, if not near impossible). Shop rates are identical to dealer's rates (last quote $98/hr compared to about $68 for average non-dealer). On two separate occasions, I had problems with a repair team (above mentioned and one mechanic) and Todd, the owner, defended them rather than seriously considering that they did something wrong.
I've been a loyal customer since the place opened - until recently that is. I've been pleased with the service dept. for basics like oil changes, tire rotation. I appreciate the car wash, and the drivers for the drop off service are always pleasant. Just be careful with the extra services the dept will try to sell you.
However, I've become more and more frustrated with the repair dept. Seems I get the run around more and more. I'm told one thing, and then later told another about what was previously done. I've had a number of repeat problems -- usually just out of warranty -- even thought I suspected the problem earlier and asked them about it. They somehow find something else that's causing the problem until the warranty expires. I was reluctant to go elsewhere wanting to have all my service records for the vehicle in one place, but I eventually looked around and found there are plenty of places that have both higher integrity and lower prices.
I've been using this place for several years now and never had a single complaint.
The customer area is extremely comfortable and clean.
The employees are extremely friendly. They've sent out their driver to take me to and from work when my car's been in their shop.
I've also used their night drop-off service as well.
They go the extra mile with nice touches like hand-washing your car before you pick it up.