Shane the owner was true to his word. His trained staff fixed the root cause of my problem and not putting band-aids on the symptoms and charging me needlessly. I appreciate his upfront and honest way of doing business.
Recent customer but extremely happy with my experience and plan to continue having my car serviced there.
exceptional customer service, work as finished at the time promised. would highly recommend.
Pleasant and everyone has been helpful. Thank you SW Bimmers!
Best BMW shop in Las Vegas. They always explain everything in detail that is being fixed and why. They always make you feel at home.
Quality work and service.
Great service, Thank you!
Totally satisfied with the quality of work done. I would recommend this shop to any bimmer owner.
The guys at SW Bimmers are great and always provide amazing service. Special thanks to Gary and Shane!
Excellent service!! Best BMW shop in town!
Being new to Vegas I was very worried about finding a reputable shop to take care of my car. You have to be very careful about who touches your BMW. Shane was recommended to me by a co-worker and am so grateful to have found them. The shop is spotless; techs knowledgeable, and I left my car feeling confident that it was in good hands. That's a big deal to me; that feeling of not being worried about what will happen to my car. I trust them...HUGE deal. I would highly recommend them to anyone who cares about having their car taken care of by people who love it as much as you do.
Very good shop to bring your BMW to.
Went to shop for simple diagnostic code reset/ reading and print out of vehicle issues. Vehicle system was reset and returned to me in worse condition than when arrived. I was provided no printout of the diagnostic fault codes after two visits. Office manager wanted to keep the car for '6 hours or so' to do additional diagnostic work. Disappointed in lack of information for $136 (diag fee) my vehicle was rendered undriveable with no explanation.
Brought my car in with an appointment for a window issue. The guys at SW Bimmers initially thought it just needed a re-initialization (no computer programming, just a quick roll up/down sequence), and did that at no cost! As I was about to drive away, I realized that had not fixed the problem. They narrowed it down to a bad window motor, and ended up replacing it by the end of the day. Pricing was up front and the guys were very helpful and explained everything well.
Prices are fair.
The service was better than expected.
Quick repair performed as promised. Can't ask any more than that.
Great shop, great service.
I had a very rare problem with my car. The shop went above and beyond to repair it correctly, and they were more than fair, working with me through the whole process. I would recommend this shop to anyone.
They weres able to schedule me quickly, provided a detailed list of work and quotes, completed only what was asked.
Everyone seems super cool there. Shane was great, Gary was cool. Also, I will definitely be returning to have work done on my vehicle and will recommend all my friends with BMWs to go to this shop. Thanks again!! A+
I just had an oil change and they accommodated me even if I didn't have an appointment. Shane always treats his customers with respect.
So happy I found Southwest Bimmers. Great guys, great service, work done when promised. I will only use them for now on! Definitely recommend. I found them from reading great reviews, and all the great reviews I read are 100% accurate.
Very very nice experience, super nice facilities. I don't like dealerships, but it made me rethink my dislike of them.
The staff is very professional. From day one, just walking in for a multipoint inspection, Gary talked me through all the recommended repairs. I will definitely keep going to the shop for future repairs.
Needed oil changed and they accommodated me immediately, but price for other services were out of my prices range.
The experience was very positive and I would return for additional services.
Very friendly, very neat and clean shop and waiting area.
The staff provided the information needed on a recent car inspection. They were very knowledgeable and professional.
Shane is the man! Absolutely above and beyond is the only way to describe this guy and this shop!
Friendly, patient staff. Clean facility, timely work. Thanks!
Would have been great, but I took the car for service before a road trip and found I need the windshield washer on the highway and it was bone dry. Seems like a no brainer to fill up the windshield washer liquid on a service check that ended up costing a $1,000.00 This was an epic fail. For 3 hours I thought about it driving down the road unable to see.
They did a good job as always when I go there.
The car runs great now. They explained the problems step by step and made it clear. Amazing service.
Customer service was great. Repairs seem to have been completed as promised for a competitive price. I will go back.
Guys at Southwest Bimmers are awesome, keeping my m3 running past 160k.
Very good service.
Very personable service.
The staff is always friendly. I was treated with respect and honesty about what my car really needs. I will continue to bring my car here for what ever it needs.
Awesome staff, knowledgeable, satisfied, on time. Will recommend and will return.
Got a maintenance service, made an honest mistake of not clipping a pipe on went back but fixed it same day with no charge so its all good. Would still come back. Will definitely recommend.
Haven't returned vehicle because shop has been closed the whole week. Door was fixed and only worked for 1-day, the next day was Christmas and msg says closed until 1/3/17.
Dealt with Gary at Southwest Bimmers, told me exactly what needed to be done and why, provided me with a quote that was accurate to the penny, arranged me with transportation to my job and called me and informed me when the repairs were near completion to provide me adequate time to get there before shop closed. Excellent customer service experience.
They are friendly and knowledgeable.
Although they provide great quality of work and service, labor is still higher than expected.
I would not have bought a BMW without having SWB in town. I will always trust SWB with all my car needs.
Definitely gained my business.
You guys are amazing I appreciate the honesty and quality of work I will be back for any of my BMW needs thank you so very much
They over charged me. I called the BMW dealer and told them my problem and what needed to be repaired and they said it was a 30min job. This company charged me for an hour.
Great customer service. Shame and Gary did a wonderful job in keeping me updated and were also completely upfront about all costs.
Love this shop! honest and efficient
Shane was awesome in taking care of me and my car. I would recommend them to anyone to get their car repairs at SW Bimmers. They were extremely nice and they seem to care more about my car than I do. Thanks guys.
These guys know and love BMWs. They were very cool and we ended up talking the whole time I waited for the car. Great guys. Fair price and explanation of repairs needed. I'm from out of town and I definitely found the shop for my BMW.
Everything upfront. No hidden cost. Professional and courteous.
Always professional and attentive to customers concerns.
They're awesome! I just wish they didn't bump up the price for oil change!
They did what they said they would do for less than the initial estimate. This is what I want in an auto mechanic.
Fast, accurate, fair.
Always great service!
Great first experience with a high performance car at a first rate specialist.
They called me when the spare parts were available and set the appointment for repair. The repair was done as scheduled and they called me when it was ready for me to pick it up. Nice job.
It was great that they offered to help drop me off at work and pick me up when my BMW was ready. They diagnosed my issue and ordered the part ,got a call that the part was in dropped my car off the next morning and was ready for me that same afternoon. I like that everything flowed and they new exactly what needed to be done. I would definitely bring my BMW back to them when I need service. Shane, the service writer, was very professional and friendly. Made me feel like I had been going there for years.
They were very helpful and went out of their way to make sure i was getting the best deal possible in a timely fashion.
Referred by another shop, and from now on will not take our BMW's to another place. Professional, friendly and honest.
All of the staff is very knowledgeable and friendly. You can clearly see that all of them are big Bimmer fans. It shows with their passion about what they do.
Everyone was very attentive to my inquires and request with consistent communication. They explained the required repairs in layman terms allowing me to grasp exactly what was going on with the mechanics of my vehicle.
They are honesty. Only if needed are parts for my BMW recommended.
They are always willing to get me in when I call without too much hesitation. John is always helpful and pleasant to deal with.
Really great service. They are really friendly. They always try to find the best deal for my car.
It was great. They are very knowledgeable and they always fix my car for me.
True and experience professional guys.
The guys are always so professional and thorough. Everything is explained clearly and you are always left with a sense that you are getting the best quality work.
It was really fast and really affordable.
I went to have my air conditioning repaired. They were able to do it promptly and for less money than anticipated. They were very efficient. They were very helpful with other problems that I had with my car. I have used them several times before and every time it has been a good experience.
John is great. He is the guy I talk to every time I go done there. The mechanics know what they are doing. It is all top notch work. I recommend. They have good customer service.
I think that they are probably the best place in the city to have a BMW serviced. I think that they are experts. I think that the rates are extremely fair. I think they are honest in estimating what is wrong with your car.
They are friendly, reliable, and fast.
They do excellent work. They don't waste time. They tell you exactly what is wrong with the vehicle.
The guys at the shop are great and always helpful. John and Devin even went back and forth with me via txt/email since I'm at work and can't talk during the day. I've been bringing my E30 down for the last 5 years and will continue to use them for all my BMW needs. Great service!
Quick. Friendly. Easy.
I like their Integrity and knowledge. They are very straightforward. They are a total pleasure to work with. I recommend all of my friends.
Great service. It was very quick service. They are very great guys. They give you a great deal.
I thought they were extremely knowledgeable about the issue that I had with my car. They rectified the issue.
They have always been honest, reliable, and fast. They are knowledgeable.
They were very good. The customer service and also the mechanic skills were good.
Devin and his team do top notch work, the best team in town.
Excellent service. Everything was good. It was reasonably priced. Everything was done when they said it would be done.
It was good service. They do the job fast. They have a nice place to sit while they fix your car.
I thought the service was decent. The price was okay. They got it done the day that they said they would.
Fast, quality service. They do a good job. Friendly staff. The prices are very reasonable.