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Southwest Auto

11353 Mathis Avenue, Dallas, TX 75229 Map & directions

Call Now: (972) 200-3374

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About Southwest Auto

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
98
Technical Ability (?)
95
Tools & Equipment (?)
93
Customer Service (?)
95
Customer Conveniences (?)
36 months / 36,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Southwest Auto has been serving Dallas since 1987. This European specialty shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair, coupled with the best customer service. Recent customers describe this RepairPal Certified shop as professional, honest, knowledgeable, awesome, and courteous. This location features a team of automotive professionals who commitment themselves to ongoing training and investment in tools and equipment. These skills make them capable of a wide range of repairs, which are backed by an industry leading 36-month / 36,000-mile warranty for your peace of mind. Local shuttle service, loaner vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.

Message from the Shop

At Southwest Auto, our passion is for cars and people. Volvo, Saab, Volkswagen, Audi, Mini Cooper, Mercedes, and BMW all have an undeniable character; one that creates an unmatchable driving experience.

These European cars are not about fluff or hype; the value is in the product. Owning one of these cars brings your daily driver into your heart and your family.

Just as you would seek the best possible medical care, your car deserves the same respect and attention. At Southwest Auto you get the best of both worlds, we know your car better than the dealer, and we know you by your first name.

We understand that extending the service life of your investment should be at the forefront of our efforts without it costing you a King's ransom. We would like the chance to show you how much we care about you and your vehicle.

Call us today to set up an appointment! Thank you for taking the time to read about us. We look forward to meeting you!

Auto Makes We Service

Audi BMW Mercedes-Benz
Mini Saab Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Oil Change & Lube
Scheduled Maintenance Service & Repair Smog/Emissions Testing Timing Belts
Tire Sales/Repair Upholstery

Amenities

Coffee Early Bird Dropoff Extended/Evening Hours Free Inspection
Heated Waiting Room Loaner Car Parts/Accessories Rental Car
Se Habla Espanol Service Guarantee Shopping Nearby Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews 26 verified reviews

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Southwest Auto
Verified Customer

I always get good service for a good value.

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Southwest Auto
Verified Customer

They fixed my problem for way cheaper.

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Southwest Auto
Verified Customer

They were very prompt, professional and did everything I would expect to get me back on the road.

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Southwest Auto
Verified Customer

They are very knowledgeable of Volvo models. I like the expertise of the technicians and honesty of owners and personnel.

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Southwest Auto
Verified Customer

You always provide excellent service.

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Southwest Auto
Verified Customer

I asked the techs to look at the muffler because one inspector would not pass the vehicle for inspection because of a hole. The tech stated there was nothing wrong w the muffler. However, after I brought the vehicle home, I noticed that the entire muffler is hanging out of position and there is indication of damage. I will need to take the car in to be repaired for an item the Southwest could have repaired initially.

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Southwest Auto
Verified Customer

Great customer service.

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Southwest Auto
Verified Customer

I love everything about this service center - their location, prices, honesty and work.

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Southwest Auto
Verified Customer

They always have good service and good explanations.

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Southwest Auto
Verified Customer

The best service ever.

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Southwest Auto
Verified Customer

Great service.

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Southwest Auto
Verified Customer

Honesty. Value.

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Southwest Auto
Verified Customer

Great service and honest.

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Southwest Auto
Verified Customer

They provide great service for all German makes. The estimate they gave is not too exaggerated, unlike most repair shops.

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Southwest Auto
Verified Customer

I have always received great service from Southwest. In fact, I have recommended them several times already.

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Southwest Auto
Verified Customer

I can always trust them and their advice.

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Southwest Auto
Verified Customer

I like their prices.

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Southwest Auto
Verified Customer
Southwest Auto
Verified Customer

They were great and very reasonably priced compared to the dealership; I save over half the cost.

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Southwest Auto
Verified Customer

The staff at Southwest Auto are awesome

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Southwest Auto
Verified Customer

Southwest has always been extremely helpful and courteous every time I've brought my car in for service.

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Southwest Auto
Verified Customer

I went to several repair shops and was never happy with the service or the repair, after finding Southwest Auto I will never go anywhere else .These people know what there doing and my car has not run this good for a very long time. They offer very good rates and timely work. Good communication.

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Southwest Auto
Verified Customer

Great service.

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Southwest Auto
Verified Customer

I always get excellent service.

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Southwest Auto
Verified Customer

They are just good at what they focus on.

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Southwest Auto
Verified Customer

I have been taking my car to Southwest Auto for the last 5 years because they fix things quickly & correctly. Treat me respectfully, and their prices are so much lower than the dealership. They don't ever try to scare me with too much information about what needs to be fixed. They stick to the point and are professional. I appreciate that.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 6:00pm
Call Now:

(972) 200-3374

Auto Repair Experience

  1. Jon Howes , Owner
  2. Established 1987
  3. 4 Auto Repair Mechanics on Staff
  4. 75 Years of Car Repair Experience